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Junior Technical Support Analyst
Location
Brazil
Posted
50 days ago
Salary
0
Seniority
Junior
Job Description
Junior Technical Support Analyst
Uappi
• Provide level 1 support to partners via tickets, email, and other channels; • Identify, analyze, and resolve technical and operational issues; • Log and track tickets, ensuring timely responses and quality support; • Collaborate with internal teams (engineering, product, support, etc.) to resolve incidents and problems; • Assist in documenting processes and recurring solutions; • Advise partners on the correct use of the platform/system; • Support the identification of improvements in processes and support workflows;
Job Requirements
- Communicative with strong written communication skills
- Analytical and organized
- Comfortable with problem-solving
- Proactive and eager to learn
- Able to work effectively in a team
- Empathetic and partner-focused
- Detail-oriented
- Demonstrates a strong sense of responsibility
- Able to manage time and priorities effectively
- Adaptable and committed to continuous learning
- Basic knowledge of technology, systems, and/or integrations
- Familiarity with Postman
- Knowledge of Uappi's main features
- Familiarity with Uappi APIs
Benefits
- Salary advance
- Medical insurance
- Dental insurance
- Childcare assistance
- Career development plan
- Profit-sharing (PLR)
- Life insurance
- Meal allowance
- Pharmacy partnership/discount
- TotalPass
- C4Life
- Day off
- Psychological counseling/support
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