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IT Support Analyst
Location
Brazil
Posted
106 days ago
Salary
0
Seniority
Senior
Job Description
IT Support Analyst
Globalfy
• Provide technical support to operational users, resolving hardware and software issues • Configure and maintain Mac computers (macOS), including user profiles and system policies • Perform system formatting, reinstallation, and operating system updates • Configure and manage remote access and VPN solutions • Prepare and configure new equipment for employees (machine onboarding) • Research, evaluate, and purchase IT equipment and peripherals • Manage equipment inventory, including receiving, tracking, and shipping logistics • Implement and maintain security best practices, including blocking unsafe websites • Manage operating system and application updates across all devices • Configure and manage macOS profiles using MDM tools (e.g., Mosyle) • Document IT processes, incidents, and solutions.
Job Requirements
- Solid experience providing support in macOS environments (98% of the devices are Macs)
- Advanced knowledge of macOS configuration and troubleshooting
- Experience with Mac MDM tools, preferably Mosyle
- Knowledge of networking, VPN, and remote access configuration
- Experience managing IT equipment inventory and logistics
- Analytical thinking for diagnosing and resolving technical issues
- Fluent English for internal communication
- Strong communication skills with non-technical users
- Ability to solve problems quickly
- Proactive mindset to improve IT processes
- Nice to have: Experience working in fast-growing corporate environments
- Nice to have: Knowledge of information security and endpoint protection best practices
- Nice to have: Familiarity with IT asset monitoring and management tools
- Nice to have: Currently studying programming.
Benefits
- Thoughtful benefits package to support well-being
- Opportunities to learn, grow, and thrive
- Inclusive and dynamic work environment
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