Uappi

• Provide level 1 support to partners via tickets, email, and other channels; • Identify, analyze, and resolve technical and operational issues; • Log and track tickets, ensuring timely responses and quality support; • Collaborate with internal teams (engineering, product, support, etc.) to resolve incidents and problems; • Assist in documenting processes and recurring solutions; • Advise partners on the correct use of the platform/system; • Support the identification of improvements in processes and support workflows;

• Identificar e prospectar novos parceiros (hunting) • Cultivar e expandir relacionamentos estratégicos (farming) • Analisar dados de performance e propor melhorias • Conduzir reuniões e negociações de contratos • Colaborar com equipes internas para maximizar oportunidades • Gerar relatórios de desempenho