• Manage the daily operations of processing and supervise the processing team. • Ensure loans follow established timelines and workflow processes and procedures. • Monitor team pipeline, workload and volume levels for balance and efficiency. • Coordinate with peer managers in underwriting and closing for efficient handling of files. • Maintain checklists for critical functions performed on the team. • Assist Processors with quality issues by providing training for improvement. • Ensure loans are processed within SLAs set by the company. • Provides guidance to all processing and support staff on program guidelines and acceptable documentation to meet program, agency, and investor guidelines. • Review and investigate escalation requests to ensure appropriate resolution is reached and communicated promptly. • Update and enforce standard operating processing policies and procedures. • Assist and provide backup coverage for Processors as needed. • Proficient in how to look up all program guidelines. • Fluent with DU, LP and GUS. • Attend monthly management meetings. • Provide ongoing coaching as needed for team members on time management and productivity skills. • Develop and perform new and ongoing training for the department and new processors. • Perform other tasks as assigned. • Represent the company with the highest quality work product and superior communication skills.

• Oversee the installation, maintenance, testing, troubleshooting, and repairing of dental, radiography, and associated equipment for Benco customers in your region • Ensure compliance to customer specifications and company requirements • Ensure all functions are completed on time and within budget • Assist, coach, evaluate, and improve performance of regional service/installation technicians • Collaborate with Regional Sales Manager to achieve regional labor sales goals • Ensure Service Technicians are following time and attendance reporting requirements while ensuring Tech PTO reflects assigned work • Hold Service Technicians accountable for responsibilities • Coordinate/conduct regularly scheduled meetings with all Regional Personnel • Ensuring high customer service satisfaction rates

• Manage the overall program from start to finish • Develop project timelines, goals, and manage partner relationships • Monitor vendor contracts, responsibilities and reporting • Evaluate and improve programs based on feedback from key stakeholders

• Support project teams through BIM execution planning, technical leadership, and ongoing model quality control. • Mentor and guide Project BIM Leads while ensuring consistent BIM standards, workflows, and project reliability across the studio/office. • Perform regular model audits, coordinate closely with consultants, and maintain high levels of interoperability across all project models. • Develop, curate, and manage digital assets, detail libraries, and custom content to strengthen project delivery. • Champion design and BIM technologies firmwide, advancing data-rich models to support automation, optimization, simulation, and emerging AI workflows. • Elevate metadata quality, promote best practices, and ensure strategic information management across all projects. • Manage software deployments, licensing, and cloud collaboration platforms, including Autodesk Construction Cloud (ACC). • Track and report metrics related to technology initiatives, software use, and ROI. • Design and deliver training programs— from fundamentals to advanced workflows— supported by updated training materials and datasets. • Lead or contribute to R&D, technology pilots, evaluations of emerging tools, and implementation of new processes. • Partner with leadership and project teams across studios to identify and support BIM and technology engagement opportunities. • Perform related duties as assigned.