• Claim Adjudication and Decision-Making: Render timely and accurate decisions on new and ongoing STD and AM claims • Proactively gather and analyze relevant clinical, vocational, employer, financial, medical, and other necessary information • Compare collected data against contract terms, limitations, conditions, and procedural documents to render claims decisions efficiently • Maintain the confidence to make claim decisions independently • Case Management and Compliance: Document the claims system comprehensively and accurately • Develop, update, and utilize a claims management plan to achieve the most appropriate outcomes • Ensure full compliance with regulatory requirements and operational standards • Meet or exceed all established claims team operational metrics • Customer and Partner Engagement: Maintain a superior level of genuine caring and empathetic customer service in all interactions • Act appropriately to earn the trust and confidence of claimants and employers, anticipating their needs • Collaborate effectively with internal partners, maintaining professionalism, integrity, and fostering high morale

• Develop comprehensive cross-functional integration plans for acquired businesses and lead post-deal planning. • Drive the back-end execution of M&A transactions to full integration including integration due diligence, strategy, planning and execution and partner closely with the M&A, business and functional leaders to create value from M&A. • Collaborate effectively with internal stakeholders, including executive leadership, legal, finance, HR operations, and other relevant teams, to ensure alignment and execution of integration activities. • Continue to improve the company's M&A integration approach in alignment with overall business objectives and the evolution of our operations. • Drive change management approach and build communications infrastructure to efficiently and consistently manage employee experience through integrations.

• Manage Nursing Care: Oversee the coordination of nursing care, home health aide services, and applicable therapies once approved by the Department of Labor. • Ensure Confidentiality: Maintain confidentiality of all client and office records in accordance with HIPAA guidelines and the Privacy Act PHI. • Facilitate Communication: Ensure effective communication and collaboration among the care team to provide cohesive and comprehensive care. • Additional Duties: Perform other duties as assigned to support the team and enhance patient care.

• Lead and grow the analytics team, providing coaching, mentorship, and technical guidance to develop high-performing analysts • Own analytics strategy for multiple functions—Marketing, Operations, Manufacturing, and CX—focused on revenue growth, retention, and operational efficiency • Partner with business leaders to translate strategic objectives into analytical frameworks and clear KPIs • Develop and champion a data-driven culture, ensuring high-quality, accessible insights are embedded into daily decision-making • Guide cross-functional efforts to evolve our BI reporting infrastructure in Looker and other tools, prioritizing automation, usability, and scalability • Oversee cohort and funnel analysis, experimentation design, and predictive modeling efforts to uncover key growth levers • Drive roadmap prioritization for analytics initiatives and communicate impact clearly to executive stakeholders • Collaborate with Data Engineering on model development, data hygiene, and metric governance • Stay ahead of industry trends, tools, and techniques to elevate the analytics function and bring innovative solutions to the business