Job Closed
This listing is no longer active.
Short-Term Disability Case Manager
Location
California + 8 moreAll locations: California | District of Columbia | Illinois | Iowa | Montana | New Hampshire | Missouri | Rhode Island | Washington
Posted
120 days ago
Salary
$25 / hour
Seniority
Mid Level
Job Description
Short-Term Disability Case Manager
Instant Teams
• Claim Adjudication and Decision-Making: Render timely and accurate decisions on new and ongoing STD and AM claims • Proactively gather and analyze relevant clinical, vocational, employer, financial, medical, and other necessary information • Compare collected data against contract terms, limitations, conditions, and procedural documents to render claims decisions efficiently • Maintain the confidence to make claim decisions independently • Case Management and Compliance: Document the claims system comprehensively and accurately • Develop, update, and utilize a claims management plan to achieve the most appropriate outcomes • Ensure full compliance with regulatory requirements and operational standards • Meet or exceed all established claims team operational metrics • Customer and Partner Engagement: Maintain a superior level of genuine caring and empathetic customer service in all interactions • Act appropriately to earn the trust and confidence of claimants and employers, anticipating their needs • Collaborate effectively with internal partners, maintaining professionalism, integrity, and fostering high morale
Job Requirements
- High School Diploma (Bachelor's Degree preferred)
- 1-2 years of job-related, Full Cycle, Short-Term Disability claims experience
- Experience working with integrated claims (short-term, FMLA, etc.)
- Preferred demonstrated proficiency in product-specific areas of STD, LTD or AM as well as federal and state regulations governing these products and services
- Demonstrated math proficiency in calculating and processing various employee compensation components (hourly wages, salaries, bonuses, time off)
- Good understanding of medical terminology/pathology/anatomy
- Articulate verbal and writing skills, decision-making, meeting deadlines, and working with confidential information
- Moderate skills with Microsoft Office and other software applications
- Customer service skills
- Ability to manage stress, multitask, prioritize, and work effectively under pressure
- High level of attention to detail
- Confidence to make claim decisions
- Results-driven orientation
- High attention to departmental/company procedures/practices
Benefits
- This position is 100% remote and provides equipment
Related Guides
Related Categories
Related Job Pages
More Manager Jobs
• Develop comprehensive cross-functional integration plans for acquired businesses and lead post-deal planning. • Drive the back-end execution of M&A transactions to full integration including integration due diligence, strategy, planning and execution and partner closely with the M&A, business and functional leaders to create value from M&A. • Collaborate effectively with internal stakeholders, including executive leadership, legal, finance, HR operations, and other relevant teams, to ensure alignment and execution of integration activities. • Continue to improve the company's M&A integration approach in alignment with overall business objectives and the evolution of our operations. • Drive change management approach and build communications infrastructure to efficiently and consistently manage employee experience through integrations.
• Manage Nursing Care: Oversee the coordination of nursing care, home health aide services, and applicable therapies once approved by the Department of Labor. • Ensure Confidentiality: Maintain confidentiality of all client and office records in accordance with HIPAA guidelines and the Privacy Act PHI. • Facilitate Communication: Ensure effective communication and collaboration among the care team to provide cohesive and comprehensive care. • Additional Duties: Perform other duties as assigned to support the team and enhance patient care.
• Lead and grow the analytics team, providing coaching, mentorship, and technical guidance to develop high-performing analysts • Own analytics strategy for multiple functions—Marketing, Operations, Manufacturing, and CX—focused on revenue growth, retention, and operational efficiency • Partner with business leaders to translate strategic objectives into analytical frameworks and clear KPIs • Develop and champion a data-driven culture, ensuring high-quality, accessible insights are embedded into daily decision-making • Guide cross-functional efforts to evolve our BI reporting infrastructure in Looker and other tools, prioritizing automation, usability, and scalability • Oversee cohort and funnel analysis, experimentation design, and predictive modeling efforts to uncover key growth levers • Drive roadmap prioritization for analytics initiatives and communicate impact clearly to executive stakeholders • Collaborate with Data Engineering on model development, data hygiene, and metric governance • Stay ahead of industry trends, tools, and techniques to elevate the analytics function and bring innovative solutions to the business
• Own the strategy, design, and rollout of Harvey Academy certifications and credentials across roles, products, and customer segments • Define certification levels, competency frameworks, learning objectives, and success criteria aligned with Harvey’s product and customer use cases • Design and manage assessments, including exams, practical evaluations, and credential requirements • Partner with Product and Legal Engineering to keep certification content current as Harvey evolves rapidly • Collaborate with User Operations and Customer Success to ensure certifications reduce support dependency and accelerate time-to-value • Manage certification operations end to end, including enrollment flows, credential issuance, renewals, and learner support • Track and report on certification program performance, including adoption, completion rates, customer outcomes, and business impact




