• Own the strategy, design, and rollout of Harvey Academy certifications and credentials across roles, products, and customer segments • Define certification levels, competency frameworks, learning objectives, and success criteria aligned with Harvey’s product and customer use cases • Design and manage assessments, including exams, practical evaluations, and credential requirements • Partner with Product and Legal Engineering to keep certification content current as Harvey evolves rapidly • Collaborate with User Operations and Customer Success to ensure certifications reduce support dependency and accelerate time-to-value • Manage certification operations end to end, including enrollment flows, credential issuance, renewals, and learner support • Track and report on certification program performance, including adoption, completion rates, customer outcomes, and business impact

• World Central Kitchen is seeking a highly skilled Chef, and innovative Manager to lead Culinary Operations on the ground to ensure the service of nourishing, comforting meals to disaster-affected communities. • Your role includes: • Menu Development: Craft culturally appropriate menus that cater to diverse communities. • Inventory Management: Oversee rotating inventories and ensure efficient resource utilization. • Cooking at Scale: Prepare meals in low-resource environments to feed large groups. • Team Building: Train and build locally led response teams for efficient food distribution. • Rapid Response: Ensure food aid is promptly delivered to communities, aligning with WCK’s values and ethos. • Activation Management: Respond within four (4) hours notice to a disaster area to act as Culinary Manager, managing relief operations on the ground, or in rare cases, remotely. • Lead and manage field teams specializing in culinary operations. Ensure strategic and streamlined implementation of relief activities on the ground, operationalizing WCK’s North Star values. • Design and implement response strategies in the field that are adaptable and robust enough to function in high-stress, dynamic environments affected by natural disasters or conflicts.

• Accountable for overall strategy, management, and retention of a high revenue, highly complex assigned book of business • Develop and maintain strategic relationships with clients and brokers • Maximize value clients derive from Alight’s products and solutions • Develop meaningful and trusted relationships across internal teams and key stakeholders • Work closely with Solutions Delivery team for smooth transitions from Implementation to Service • Advocate for business readiness and client success • Collaborate cross-functionally to optimize product, service, and delivery outcomes

• Establish and maintain robust relationships with partners, serving as their main point of contact and trusted advisor • Build deep engagement with key reseller teams across sales, marketing, customer success, product management, and executive leadership where applicable • Leverage & collaborate with internal Fama resources to achieve goals with resellers [this may include involving sales, marketing and other resources in reseller actions] • Monitor partner performance and proactively identify opportunities for improvement and ownership for revenue and growth targets through assigned accounts • Proactively enable reseller product, marketing, sales, and customer success teams to increase adoption within the reseller customer base. This includes training and other aspects of enablement efforts. • Ensure that partners are fulfilling our brand standards and guidelines • Directing partner communications, including newsletters, webinars, and partner events • Distribute playbooks, resources, case studies, and objection-handling tools. • Track and drive partner rep engagement to achieve consistent pipeline growth through co-selling initiatives. Work directly with their sales team & marketing team. • Increase reseller rep activation and product competency broadly across resellers. • Solicit feedback from partners to improve our reseller program. • Maintain partner records in CRM related to activities performed, account plans, notes • Follow process and account plans - while applying critical thinking to improve them • Support Fama efforts to drive process improvement, improved data and visibility • Assist our efforts to improve forecasting, deal registration, and performance reporting • Escalate support and onboarding issues to internal teams as needed for fast response • Analyze partner data to identify trends, opportunities, and challenges, and develop strategies to address them • Provide regular reporting on partner engagement and performance to senior management • Head client Strategic Business Reviews and Quarterly Business Reviews • Travel will include 20%-30% based on business need