ServiceNow Systems Specialist
Location
India
Posted
56 days ago
Salary
0
Seniority
Lead
Job Description
ServiceNow Systems Specialist
Arctic Wolf
• Develop and Improve IT Service Management (ITSM) processes including Change Management, Release Management, Incident Management, Problem Management, and Knowledge Management • Promote service ownership by Service Level Management process, the Service Catalog, and a Service Portfolio Management process • Integrate and support world-class 24x7x365 systems availability and performance through effective Incident, Release and Service Level Management processes, clear executive communications, and service recovery activities • Establish Knowledge Management as a core practice within Corporate IT, including a repository of knowledge, the practice of managing knowledge through iterative changes, and the sharing of knowledge to different levels of the organization • Enable continual service improvement through the effective use of metrics and key performance indicators • Support reviews of Incident and Problem data for trends and recurrence of issues, finding opportunities to reduce the frequency and eliminate service impacting events • Support the implementation of service management and reporting tools, including the analysis and administration of SLM tools to understand key performance indicators for service delivery • Document our current application development and delivery environments and promote the use of CI/CD practices where possible to deliver business value faster • Champion architectural best practices and provide process guidance to IT teams on the design and planning of our application delivery infrastructure • Upgrade ServiceNow instance to current release.
Job Requirements
- Combined 10 years experience in IT Operations and Application Development
- Strong knowledge of user lifecycle management
- B.S. in computer science, engineering, or equivalent experience
- Strong experience or understanding of the ITIL V3/V4 service management disciplines within the context of service development and service operations
- Strong analytical and problem-solving skills; ability to develop hypotheses, frame problems, and generate relevant insights based on supporting data
- Experience implementing cross-functional process improvements and delivering excellent results
- Strong technology experience in using and administering ServiceNow
- Development experience
- Integration experience with Workday
- Strong experience with the Microsoft Office suite, including the ability to build and maintain business reports and plans
- Strong technical knowledge of application and IT systems at all layers including commercial software, cloud-based, and custom applications, middleware, operating systems, databases, servers, networks, and virtualization technologies
- Strong understanding of business objectives, drivers and principles, and how they relate to technology solutions
- High degree of autonomy and drive, with full ownership of the work
- Ready to engage with other key stakeholders of the company in a humble and productive way
- Proven ability to communicate and collaborate effectively with people at all organizational levels
- Excellent verbal, written, presentation communication skills.
Benefits
- Equity for all employees
- Flexible annual leave, paid holidays and volunteer days
- Training and career development programs
- Comprehensive private benefits plan including medical insurance for you and your family, life insurance (3x compensation), and personal accident insurance
- Fertility support and paid parental leave
- Employee Assistance Program
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ServiceNowAs the AI platform for business transformation, we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments, from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C," as we like to call it). With more than 8,400+ customers, we serve approximately 90% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™. Explore your future career with us, visit www.careers.servicenow.com From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
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