Role Description Work fully remote while leading high-impact ServiceNow initiatives for global enterprise clients. Get exposure to AI-driven transformation, complex financial services operations, and large-scale platform implementations. This is a hands-on technical leadership role where you’ll architect and deliver enterprise-grade ServiceNow solutions. You’ll work closely with client architecture teams while driving innovation across financial services and risk/compliance domains. - Lead design, architecture, and implementation of ServiceNow solutions - Work across FSO (Financial Services Operations) and IRM modules - Collaborate with enterprise architects and client stakeholders - Configure and customize ServiceNow (Business Rules, Script Includes, UI Actions) - Develop using JavaScript, REST/SOAP APIs, HTML, CSS, XML - Drive Agile delivery (requirements, sprint planning, demos) - Implement integrations with external systems - Support data models (CSDM, CMDB) and enterprise architecture alignment Qualifications - Strong experience with ServiceNow platform (FSO + IRM) - Background in solution architecture and technical design - Experience with ServiceNow scripting (JavaScript, APIs, integrations) - Hands-on work with CSDM, CMDB, and data models - Experience in Agile environments - Knowledge of ITIL / service management frameworks - ServiceNow certifications (IRM, Risk & Compliance, Vendor Risk Management) - Strong client-facing and problem-solving skills Benefits - Salary: $80,000–$100,000 + career growth

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role This role will be responsible for end-to-end solution design, technical advisory, and best practice implementations, ensuring alignment with business needs, governance frameworks, and innovation initiatives. The ideal candidate will bring hands-on expertise in ServiceNow solutioning, a consulting mindset, and a passion for driving digital transformation using nextgen capabilities like Agentic AI, NOW Assist, Generative AI, and CSDM 4.0. In this role you will play a key role in: - ServiceNow Solutioning & Architecture - Lead solution design, architecture, and technical strategy for ServiceNOW Implementations across ITSM, HRSD, SPM, and SAM. Ensure alignment with CSDM 4.0, ITIL, and governance best practices. Define ServiceNow data models, integrations, and automation workflows, leveraging - Delivery & Implementation Leadership & Client Advisory & Consulting - Act as a trusted advisor to clients, providing expertise on ServiceNow best practices, process automation, and workflow optimization. Oversee the technical execution of ServiceNow projects, ensuring high-quality delivery and adherence to best practices. Define KPIs and success metrics for ServiceNow implementations, ensuring business - Governance, Compliance & Best Practices - Establish and enforce governance frameworks, security standards, and compliance models for ServiceNow solutions. Ensure CMDB integrity, data consistency, and process standardization across ServiceNow modules. Drive adherence to CSDM 4.0, ITIL standards, and platform governance best practices. Define performance monitoring, incident management, and SLA reporting for ServiceNow operations. - Technical Leadership & COE Development - Act as a thought leader within the ServiceNow COE, driving capability development and knowledge sharing. Mentor ServiceNow developers, architects, and consultants, ensuring technical upskilling and best-practice adoption. Stay ahead of emerging trends in AI-driven automation, Virtual Agents, and Generative AI within ServiceNow. Your Profile - 8 years of experience in IT consulting, solution architecture, and ServiceNow implementation. Deep expertise in ServiceNow in one of the modules - ITSM, HRSD, SPM, and SAM. - Proven track record in ServiceNow solution design, technical leadership, and best practice implementation. Strong understanding of CSDM 4.0, CMDB, ITIL frameworks, and IT service management principles. - Experience with AI-driven automation, Virtual Agents, and Generative AI within ServiceNow is a plus. Hands-on experience with ServiceNow scripting, integrations, and workflow automation. Experience with AI-driven automation, Generative AI, and intelligent workflow orchestration in ServiceNow. - Required - ServiceNow Solutioning & Architecture, Technical Advisory & Client Engagement, ITSM, HRSD, SPM, SAM Expertise, AI & Automation in ServiceNow (Agentic AI, NOW Assist, Virtual Agents), Governance & Compliance (CSDM 4.0, ITIL, CMDB) & Team Leadership & Capability Development What you will love about working here - We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance. - At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities. - Equip yourself with valuable certifications in the latest technologies such as Generative AI. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

*We are open to 100% remote work anywhere outside a 50-mile radius of Washington DC* * Prefer candidates in the MD DC VA area so they can go onsite for meetings if needed. ICF’s DMX division is a rapidly growing, entrepreneurial, technology department, seeking a Senior Low Code Platform Business Analyst to support upcoming needs with our federal customers. Our DMX division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business. The Team: The Application Development Sustainment Services (ADSS) team supports Treasury Enterprise Application (EA) platform systems that are critical to success of the Department of Treasury IT mission. The ADSS program provides contractor support for both Operations and Maintenance (O&M) activities and Development and Modernization (DM&E) efforts. Job Responsibilities We are seeking a Senior Low Code Application Business Analysts to assist our customer’s business needs with Low Code Application Platform modules and business process expertise with, Agile development/operational processes and low code platform implementation. This role will be a key member of Agile teams, requirements gathering, user story writing, verification testing, ensuring development products meet definition of done and validating the business requirements, and customer demonstrations. You will be responsible for developing a strong understanding of the business needs of the stakeholders and how the low code platform features will support those needs. The Senior Business Analyst serves as a translator between technical teams and the business stakeholder community to collect, clarify, analyze and translate requirements into documentation and provide guidance on which applications and solutions will meet needs. This position is within the context of Agile teams employing a Scrum development or operational Kanban framework. This position will be working directly with business stakeholders, serving in both Business Analyst and Testing roles as a liaison between the development teams and the business community, and must be able to communicate effectively via phone and web conferencing as many of the stakeholders work remotely. In addition to supporting all phases of the project, this position will also be responsible for authoring content and peer-reviewing a wide array of documents, including, user acceptance tests, training documentation and training delivery. Minimum Job Requirements: - Bachelor’s Degree - 5+ years of experience as a Business Analyst in a fast-paced application development environment, at least 1 implementation of ServiceNow low code platform - 5+ years of recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.) - 2+ years of experience with Low Code Application Platform - 5+ years of experience facilitating requirements gathering, Joint Application Design (JAD) like sessions, capturing client requirements and feedback - US Citizenship required due to federal contract requirements - Must be able to obtain Public Trust clearance. Desired Skills: - US Citizenship required due to federal contract requirements - Must be able to obtain Public Trust clearance - Expertise in documentation, requirements gathering, and elicitation technique - Proven ability to work independently without supervision in fast-paced environments - Proficiency in creating user stories and facilitating Agile ceremonies (e.g., JAD sessions, sprint planning, reviews) - Experience leading client/user sessions and capturing requirements and feedback - Demonstrated leadership of high-performing teams and ability to collaborate across development, testing, and deployment efforts - Strong experience supporting implementations, new instance deployments, and change management processes (e.g., checklists, change requests) - Hands-on experience with ServiceNow modules including HRSD, Service Catalog, and platform analytics - Familiarity with ServiceNow ecosystem tools (e.g., space reservation modules, Nuvolo, WSD) - ServiceNow certification (highly recommended); CSA preferred - Solid understanding of software development methodologies (Agile, Scrum, Kanban, Waterfall) and requirements/configuration management practices - Experience using project and requirements management tools (e.g., JIRA) - Strong analytical skills with ability to review and interpret existing system documentation and map business processes - Ability to maintain project plans, resource schedules, and forecast activities - Experience working in ambiguous environments with shifting priorities and deadline - Ability to provide technical support and troubleshoot issues effectively - Experience with low-code platforms and/or BPM tools (e.g., ServiceNow, Salesforce) - Excellent oral and written communication skills - Low-code development experience - System administrator experience - Scrum Master certification #DMX24 #Indeed #LI-CC1 #Clearance #yru22 Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $81,499.00 - $138,549.00 Nationwide Remote Office (US99)

Description *We are open to 100% remote work anywhere outside a 50-mile radius of Washington DC* * Prefer candidates in the MD DC VA area so they can go onsite for meetings if needed. ICF’s DMX division is a rapidly growing, entrepreneurial, technology department, seeking a Senior Low Code Platform Business Analyst to support upcoming needs with our federal customers. Our DMX division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business. The Team: The Application Development Sustainment Services (ADSS) team supports Treasury Enterprise Application (EA) platform systems that are critical to success of the Department of Treasury IT mission. The ADSS program provides contractor support for both Operations and Maintenance (O&M) activities and Development and Modernization (DM&E) efforts. Job Responsibilities We are seeking a Senior Low Code Application Business Analysts to assist our customer’s business needs with Low Code Application Platform modules and business process expertise with, Agile development/operational processes and low code platform implementation. This role will be a key member of Agile teams, requirements gathering, user story writing, verification testing, ensuring development products meet definition of done and validating the business requirements, and customer demonstrations. You will be responsible for developing a strong understanding of the business needs of the stakeholders and how the low code platform features will support those needs. The Senior Business Analyst serves as a translator between technical teams and the business stakeholder community to collect, clarify, analyze and translate requirements into documentation and provide guidance on which applications and solutions will meet needs. This position is within the context of Agile teams employing a Scrum development or operational Kanban framework. This position will be working directly with business stakeholders, serving in both Business Analyst and Testing roles as a liaison between the development teams and the business community, and must be able to communicate effectively via phone and web conferencing as many of the stakeholders work remotely. In addition to supporting all phases of the project, this position will also be responsible for authoring content and peer-reviewing a wide array of documents, including, user acceptance tests, training documentation and training delivery. Minimum Job Requirements: - Bachelor’s Degree - 5+ years of experience as a Business Analyst in a fast-paced application development environment, at least 1 implementation of ServiceNow low code platform - 5+ years of recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.) - 2+ years of experience with Low Code Application Platform - 5+ years of experience facilitating requirements gathering, Joint Application Design (JAD) like sessions, capturing client requirements and feedback - US Citizenship required due to federal contract requirements - Must be able to obtain Public Trust clearance. Desired Skills: - US Citizenship required due to federal contract requirements - Must be able to obtain Public Trust clearance - Expertise in documentation, requirements gathering, and elicitation technique - Proven ability to work independently without supervision in fast-paced environments - Proficiency in creating user stories and facilitating Agile ceremonies (e.g., JAD sessions, sprint planning, reviews) - Experience leading client/user sessions and capturing requirements and feedback - Demonstrated leadership of high-performing teams and ability to collaborate across development, testing, and deployment efforts - Strong experience supporting implementations, new instance deployments, and change management processes (e.g., checklists, change requests) - Hands-on experience with ServiceNow modules including HRSD, Service Catalog, and platform analytics - Familiarity with ServiceNow ecosystem tools (e.g., space reservation modules, Nuvolo, WSD) - ServiceNow certification (highly recommended); CSA preferred - Solid understanding of software development methodologies (Agile, Scrum, Kanban, Waterfall) and requirements/configuration management practices - Experience using project and requirements management tools (e.g., JIRA) - Strong analytical skills with ability to review and interpret existing system documentation and map business processes - Ability to maintain project plans, resource schedules, and forecast activities - Experience working in ambiguous environments with shifting priorities and deadline - Ability to provide technical support and troubleshoot issues effectively - Experience with low-code platforms and/or BPM tools (e.g., ServiceNow, Salesforce) - Excellent oral and written communication skills - Low-code development experience - System administrator experience - Scrum Master certification #DMX24 #Indeed #LI-CC1 #Clearance #yru22 Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $81,499.00 - $138,549.00 Nationwide Remote Office (US99)