• Identify and connect Mira Mace to SNF administrators, hospitalist groups, specialist offices (pulmonary, sleep, cardiology), and PCP practices in your assigned market. • Leverage your existing rolodex to open doors fast. Warm introductions are the expectation, not cold outreach. • Expand within accounts. When you're connected to a pulmonary group, push to include their sleep centers. When you land a hospitalist group, map every affiliated facility. Land and expand is the playbook. • Walk partners through Mira Mace's value proposition using real case studies. • Be present for partner walkthroughs, system setup, and first-referral activation. You're the face they trust. • Own the referral form training with MAs, front desk staff, and discharge planners at each partner site. • Distribute materials at point of care—flyers, quick-reference cards, referral guides. • Serve as the ongoing relationship manager on the ground. When a partner has a question or issue, they call you first.

Build trusted corporate partnerships, drive growth and make a real impact About the role As a Corporate Account Manager, you’ll play a pivotal role in growing and strengthening our corporate client portfolio, delivering sustainable and profitable membership growth under a trusted Australian health brand. This role is all about relationships, results and impact. You’ll work closely with corporate decision-makers, HR leaders and internal stakeholders to deliver tailored health solutions that genuinely meet client needs. Through strategic account management, proactive engagement and data-driven insights, you’ll help drive meaningful commercial outcomes while modelling professionalism, integrity and resilience. You’ll be empowered to take ownership of your performance, contribute to the success of the wider Corporate Sales team, and make a real difference to both clients and members. This role manages both RT Health & HCF portfolios (with a primary focus on HCF). It is a full-time work from home position requiring regular travel across Queensland, so you will need to be be based in the Brisbane or Gold Coast area. Key responsibilities - Achieve new business, retention and growth targets across your corporate portfolio - Manage and grow a portfolio of existing and newly implemented corporate accounts - Analyse sales performance, portfolio data and market insights to identify growth opportunities - Develop and execute clear account and sales plans with measurable outcomes - Build strong, trusted relationships with corporate decision-makers, HR leaders, brokers and partners - Act as the primary point of contact for assigned corporate accounts - Conduct needs analysis and deliver tailored corporate presentations aligned to client objectives - Maintain regular engagement through meetings, activations, reviews and touchpoints - Maintain accurate CRM records, pipelines and reporting About you You’re a commercially savvy relationship builder who thrives in a results-driven environment. You bring a strong account management background and are motivated by delivering value — for clients, members and the business. You’ll bring: - Proven experience in account management, sales or corporate partnerships - A strong track record of revenue growth and portfolio management - Knowledge of the health insurance industry, including products and policies is highly regarded - Confidence developing and executing operational sales plans - Excellent analytical skills with the ability to turn insights into action - A customer-first mindset with exceptional communication and presentation skills - A collaborative, respectful approach and strong personal accountability If you enjoy building long-term partnerships, working strategically, and making a tangible impact, this is a role where you can truly thrive. About HCF At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric. We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together. Culture & Benefits Purpose-driven passion We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused. Wellness and work-life balance We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include: - Flexible working arrangements - 50% subsidy on HCF hospital and/or extras cover - Family-friendly certified employer - 18 weeks of parental leave for all new parents - Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more - Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products. Collaboration and inclusivity We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status. Continuous learning and growth We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity. Next steps If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – peopleservices@hcf.com.au  to discuss. We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.

Role Description The Account Manager (AM) will have the primary responsibility for daily management of facilities within assigned territory. This includes but is not limited to management of positions, candidate submission, confirmation, issue resolution and ensuring excellent customer service is provided. The AM is responsible for maintaining maximum productivity of all facilities within the assigned territory. Responsible for developing and maintaining optimal rapport with client contacts through utilization of a self-directed functional team concept. - Act as liaison between Placement Consultants and facilities. - Understand the needs of the facility and match appropriate candidates to their open positions. - Review ALL applications thoroughly to assure quality control of candidates. - Aggressively “sell” the health care professional and Cross Country to facilitate job interviews. - Proactively and aggressively call facilities to add and update needs. - Daily contact with all facilities following up on all pending submissions, extensions, renewals and P1’s. - Communicate and negotiate with internal and external clients. - Confirm contract details with facilities and Placement Consultants. - Build a strong working relationship with all Cross-Country teams / departments. - Function in collaboration with Cross Country Staffing Team members (Account Management, IVS Managers (if applicable), Clinical Liaison, Recruitment, Sales, Payroll & Billing) to effectively manage facilities needs. - Represent and support the business initiatives of Cross Country. - Service all internal and external customers in a professional, positive manner at all times. - Monitor production of aligned associate and ensure all duties are performed accurately and in a timely manner, concerns to be escalated to Manager for Account Management. - Ensure and provide appropriate coverage (i.e. backup) when aligned Associate or colleagues are out of the office. - Other duties as assigned, with or without accommodation. - Must have the ability to perform the essential functions of the job with or without reasonable accommodation. Qualifications - Prior experience in a business office environment, preferably in a staffing, medical or sales. - High School Diploma or equivalent, some college preferred. - Minimum of 1-year experience in customer service-related role. - Ability to prioritize and manage time effectively. - Computer proficiency with databases, email, Excel, and MS Word. - Aptitude to work in collaborative efforts, yet be self-initiated to exceed goals and objectives. - Must be organized, levelheaded, focused and attentive to details. - Excellent written and presentation skills. - Excellent interpersonal, listening and communication skills. - Assertive Character, motivated to meet goals. - Strong analytical ability and planning skills. - Ability to troubleshoot, problem solve and resolve conflicts. - Company equipment (laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment. Benefits - Competitive compensation, benefits, and wellness program. - Medical Insurance. - Dental Insurance. - Vision Insurance. - Life Insurance. - Disability Insurance. - Voluntary Insurance. - 401(k) plan. - Tuition Assistance. - Pet Insurance. - Variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access. Company Description Cross Country is a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver. We were also the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction — a standard we continue to uphold today.

Build a Safer World. TRM Labs provides blockchain analytics and AI solutions to help law enforcement and national security agencies, financial institutions, and cryptocurrency businesses detect, investigate, and disrupt crypto-related fraud and financial crime. TRM’s blockchain intelligence and AI platforms include solutions to trace the source and destination of funds, identify illicit activity, build cases, and construct an operating picture of threats. TRM is trusted by leading agencies and businesses worldwide who rely on TRM to enable a safer, more secure world for all. The Account Manager, Financial Institutions will join TRM’s US Private Sector team, focused on protecting and expanding existing customer revenue. This is a fast-paced, high-ownership role managing a large book of accounts that move quickly and require disciplined execution. The Account Manager owns the post-sale customer relationship, including renewals, expansions, and day-to-day account management. This role partners closely with Sales, Customer Success, Product, and Operations to ensure customers realize ongoing value from TRM’s blockchain intelligence solutions. The ideal candidate is customer-obsessed, highly organized, commercially sharp, and comfortable operating autonomously across a high-volume portfolio. The impact you will have: - Own and manage a book of ~70+ financial institution accounts, serving as the primary point of contact across renewals, expansions, and ongoing engagement - Build and maintain trusted relationships with key customer stakeholders, understanding their compliance, risk, and operational priorities - Drive renewal execution end-to-end, including discovery, proposal development, pricing, contracting, and close, while maintaining ≥95% Net Revenue Retention - Identify and execute upsell and cross-sell opportunities within existing accounts to achieve individual quota targets - Ensure customers realize consistent value from TRM’s products by aligning solutions to customer workflows and evolving needs - Maintain accurate pipeline, renewal forecasts, and account health tracking in Salesforce and related tools - Respond rapidly to customer inquiries and requests (<3 business hours), balancing speed with high-quality, consultative engagement - Partner cross-functionally to resolve issues, surface customer feedback, and continuously improve the customer experience - Develop a base of satisfied customers who renew consistently, expand over time, and advocate for TRM What we’re looking for: - 3+ years of experience in Account Management, Customer Success, or post-sale SaaS roles, ideally supporting financial institutions - Experience managing renewals, expansions, and commercial conversations with quota responsibility - Familiarity with financial crime compliance, risk, or related domains (AML, sanctions, KYC), or strong aptitude to ramp quickly - Comfort managing a high-volume book of business with competing priorities and tight timelines - Strong customer presence with the ability to build trust and credibility across senior and working-level stakeholders - Clear, direct communicator who listens actively and drives alignment on next steps - Proficient with CRM and sales tooling (e.g., Salesforce); disciplined about pipeline hygiene and forecasting - Highly autonomous and accountable; owns outcomes and follows through on commitments - Adaptable and resilient in a fast-moving environment where priorities evolve quickly - Collaborative team player who works effectively across Sales, CS, Product, and Operations About the Team: - Our team thrives on collaboration, always looking out for each other by sharing opportunities and competitive insights. We actively exchange ideas and strategies to boost each other's sales efforts. Communication is key, and we primarily use Slack, making sure to @mention colleagues for timely responses. Our routine includes weekly 1-on-1 meetings with managers, bi-weekly team meetings, and monthly Pod meetings with the broader support organization. Above all, we prioritize our customers' missions, and this dedication is reflected in every aspect of our TRM life. - Our team predominantly operates in the EST timezone, with some members in PST. We start our day around 8:00 am and typically finish after 5:00 pm. While we may work beyond standard hours when necessary, we deeply respect family time and strive not to intrude on it. We're committed to contributing whenever needed, ensuring our team's success isn't confined to a 40-hour workweek. Learn about TRM Speed in this position: - Rapid Opportunity Assessment: You'll swiftly qualify or disqualify opportunities to ensure a strong, future-focused pipeline. Your goal is to add more than $500k in qualified pipeline each month, targeting next quarter and beyond. - Sales Campaigns: You'll develop two new sales campaigns each month to accelerate pipeline growth, with a focus on generating in-quarter opportunities. - Strategic Sales Planning: You'll regularly update and evaluate a strategic sales plan for all Tier 1 current customers and identify potential Tier 1 prospects on a monthly basis. Life at TRM We are building a safer world. That promise shows up in how we work every day. TRM moves quickly. We are a high velocity, high ownership team that expects clarity, follow-through, and impact. People who thrive here are energized by hard problems, experimentation, and continuous feedback. If something takes months elsewhere, it will ship here in days. Our work sits at the intersection of AI, national security, and fighting financial crime. The problems are complex, the stakes are real, and the environment evolves quickly. The pace and intensity of the work reflect the importance of the mission. As a result, the way we operate requires a high level of ownership, adaptability, collaboration, and creative problem-solving. At TRM, you should expect: - Priorities and targets to change quickly as we experiment and iterate - Work that often requires operating with a high degree of ambiguity - A high level of personal ownership and accountability - Close collaboration across teams and functions - Frequent, high-touch communication - Creative problem solving and out-of-the-box thinking - A pace that rewards urgency, adaptability, and outcomes This environment is energizing for people who enjoy building, solving hard problems, and making progress in situations that are not always fully defined. It also requires comfort navigating ambiguity, adjusting course as new information emerges, and maintaining focus and positivity in a fast-moving and intense environment. We also recognize that this style of operating is not for everyone. If you are primarily optimizing for predictability or a consistently balanced workload, we encourage you to use the interview process to pressure test whether this environment is truly the right fit. We want teammates who thrive here, not just survive here. At the same time, many people find this work deeply rewarding. If you are excited by meaningful problems, motivated by ambitious goals, and energized by working alongside mission-driven colleagues, there is a good chance you will find TRM to be an exceptional place to grow and contribute. Learn more: Interviewing at TRM: How We Hire and What Success Looks Like AI Fluency at TRM AI fluency is a baseline expectation at TRM. We believe AI meaningfully changes how top performers operate. We expect every team member to use AI to accelerate and reimagine their craft, not just automate surface tasks. At TRM, AI fluency means you are among the top 10 percent of operators in your function in how you apply AI to: - Accelerate repeatable workflows - Structure and solve problems - Improve output quality - Increase speed and leverage You will be evaluated on applied AI fluency during the interview process. Leadership Principles We hire and grow against three leadership principles. They’re the standards for how we operate, treat each other, and make decisions. - Impact-Oriented Trailblazer: We put customers first and move with speed, focus, and adaptability. We treat every plan like an experiment – test, ship, measure, and iterate quickly. - Master Craftsperson: We care deeply about our craft. We balance speed with high standards, own outcomes end‑to‑end, and invest in getting better everyday. - Inspiring Colleague: We add clarity and energy, not noise. We bring humility, candor, and a one‑team mindset — giving and receiving feedback to make the team stronger. Join our Mission At TRM we care deeply about our craft. We are looking for individuals who want their work to matter, who experiment with speed and rigor, and who take pride in building a safer world for billions of people. If you’re excited by TRM’s mission but don’t check every box, we encourage you to apply — we hire for slope, judgment, and the will to learn fast. TRM is a Series C company with $220M in total funding, backed by Blockchain Capital, Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and others. Headquartered in San Francisco, TRM operates as a distributed-first company with hubs in Los Angeles, San Francisco, New York, Washington D.C., London, and Singapore. Privacy Policy and Additional Information By submitting your application, you are agreeing to allow TRM to process your personal information in accordance with the TRM Privacy Policy. Our typical hiring cycles for specialized roles span 24 to 36 months. Accordingly, we retain your personal information for up to 36 months to evaluate your application and to consider you for current and future employment opportunities, unless you request earlier deletion or a different retention period is required or permitted by law. To notify TRM Labs that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance. The use of AI tools of any kind (including but not limited to notetakers, interview assistants, and real-time coaching tools such as Otter.ai, Fireflies, Fathom, Cluey, or similar) during TRM interviews is not permitted without prior approval from TRM. TRM uses its own internal tools for note-taking to ensure a consistent and confidential experience for all candidates. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this form. Recruitment agencies TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement. Learn More: Company Values | Interviewing | FAQs