Role Description We are seeking a motivated and experienced Staff Scrum Master to join our team. The ideal candidate will have very strong experience as a Staff Scrum Master and will support fully remote teams working as a SAFe Agile Release Train (ART) with distributed team members globally. - Works within TJX’s Global Buying Tools ART, supporting delivery of releases across all geos for on-prem and cloud-based solutions. - Responsible for educating and coaching their team(s) on Agile processes. - Drives continuous improvement initiatives and ensures the delivery of business value. Qualifications - Strong number of years’ experience as a Scrum Master. - Strong understanding of Agile methodologies and SAFe framework. - Excellent verbal and written communication skills, knowing your audience. - Proven success working in a highly collaborative, matrix environment. - Experience working in hybrid Scrum and waterfall environments. - Solid understanding of Agile methodology, Scrum, SAFe, and Agile tools (JIRA, Confluence). - Ability to work collaboratively with distributed team members. Requirements - Comfortable flexing in hybrid SAFe and waterfall delivery. - Partners with the Product Owner and Product Manager to ensure the product backlog is continuously refined. - Accountable for delivering value to the business and stakeholders. - Supports the TJX Solution Delivery Process (SDP) while adhering to Compliance guidelines. - May be asked to mentor junior level Scrum Masters and may have up to 2 direct reports. Benefits - Career development opportunities across a global IT organization. - Hands-on experience working in a fast-paced energized team. - Competitive salary and benefits package.

• Act in project management, monitoring deadlines, scope, risks and deliveries; • Conduct elicitation, analysis and documentation of business and system requirements; • Translate requests into clear user stories with well-defined acceptance criteria; • Facilitate agile ceremonies (Daily, Planning, Review and Retrospective); • Remove impediments and support the team in continuous improvement of processes and agile practices; • Ensure effective communication between stakeholders and the technical team; • Support the business in prioritizing and organizing the backlog; • Act as a change agent, promoting agile culture in the team's daily work.

• Taking ownership of the team’s process and continuously improving it as a Change Agent • Supporting the Product Owner in backlog management and ticket prioritization in Jira • Making sure tasks are well-described, ready for development, and aligned with current business priorities • Monitoring team capacity and supporting effective resource management across a larger project setup • Helping ensure the optimal use of skills, availability, and workload distribution within the team • Removing blockers and protecting the team’s flow • Working closely with the main PM on a large project • Acting as one of the key business-facing points of contact for the client • Building trust in the Masterborn-client relationship • Supporting team morale and psychological safety

About the Company Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. About Smart Care Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.