Smart Care Equipment Solutions

Role Description - Review completed service tickets from the technician for accuracy. - Verify that labor hours, travel time, parts, and materials are correctly documented and priced. - Coordinate with technicians, service managers, and dispatchers to clarify job details before billing. - Work with parts/warehouse teams to confirm costs and usage of materials. - Communicate with leadership on billing trends, delays, or disputes. - Apply correct billing rates according to customer contracts, pricing agreements, or master service agreements (MSAs). - Ensure invoices comply with customer requirements, e.g., purchase order numbers, special formatting, and not to exceed limits (NTE). - Generate and send invoices to customers in a timely manner. - Submit billing through customer portals or third-party platforms when required. - Respond to customer inquiries about invoices, charges, or account statements. - Monitor accounts receivable and follow up on overdue invoices. - Work with customers to resolve payment issues or disputes. - Support audits by providing detailed billing records and backup documentation. Qualifications - Associate’s degree or higher in a related field. - 2+ years of experience in the related field required. - 2+ years of office experience required. Requirements - Proficient with Google and Microsoft Office Suite products (Excel, Word). - General computer operation and literacy required. - Experience with Workday preferred. Soft Skills - Excellent organizational and communication skills. - Ability to interface with cross-functional teams and all levels of personnel/management. - Strong problem-solving and analytical skills. - Able to work independently, managing multiple responsibilities (i.e., self-starter, self-motivated). - Solid organization and time management skills. - Effective verbal and written communication skills. - Ability to think and act strategically and proactively. - Strong writing skills. - Resourcefulness, flexibility, and resiliency to operate in a dynamic work environment. - Adaptability: adjusting to last-minute changes quickly and with ease. Company Description Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.

Role Description Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes: - Hot side cooking equipment - Stand-alone refrigeration - Specialty coffee and beverage - Complex rack refrigeration - HVAC Qualifications - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. - All qualified individuals are encouraged to apply. Requirements - If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com. Company Description

Role Description RWC is looking for a highly proficient and committed Preventive Maintenance Refrigeration Technician to provide service and maintenance to our clients. The ideal candidate must demonstrate dependability and a keen attention to detail. In the end, an effective refrigeration technician will carry out the required tasks to meet professional standards for our clients. - Provide excellent customer service and professionally troubleshoot issues. - Diagnose and repair malfunctions in refrigeration systems. - Perform routine maintenance on refrigeration systems to ensure efficiency and reliability. - Maintain accurate records of repairs, maintenance, and service performed. - Effectively arrange, sanitize, and equip the company vehicle with the necessary tools and equipment. - Ensure compliance with safety regulations and industry standards. Qualifications - Minimum of 3 years of commercial refrigeration experience. - High school diploma or GED. - Emergency on-call availability. - Familiarity and expertise in the controls and wiring associated with refrigeration systems. - Strong communication skills, attention to detail, and the ability to work independently or as part of a team. - Able to comprehend and execute both written and verbal directives. - Proficiency in troubleshooting and problem-solving skills. - Possess basic computer skills. Company Description Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.

Role Description Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes: - Hot side cooking equipment - Stand-alone refrigeration - Specialty coffee and beverage - Complex rack refrigeration - HVAC Qualifications - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. - All qualified individuals are encouraged to apply. Requirements - If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com. Company Description

Role Description Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes: - Hot side cooking equipment - Stand-alone refrigeration - Specialty coffee and beverage - Complex rack refrigeration - HVAC Qualifications - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. - All qualified individuals are encouraged to apply. Requirements - If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com. Company Description

Role Description Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes: - Hot side cooking equipment - Stand-alone refrigeration - Specialty coffee and beverage - Complex rack refrigeration - HVAC Qualifications - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. - All qualified individuals are encouraged to apply. Requirements - If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com. Company Description

Role Description Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes: - Hot side cooking equipment - Stand-alone refrigeration - Specialty coffee and beverage - Complex rack refrigeration - HVAC Qualifications - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. - All qualified individuals are encouraged to apply. Requirements - If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com. Company Description

Role Description Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes: - Hot side cooking equipment - Stand-alone refrigeration - Specialty coffee and beverage - Complex rack refrigeration - HVAC Qualifications - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. - All qualified individuals are encouraged to apply. Requirements - If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com. Company Description

Role Description Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes: - Hot side cooking equipment - Stand-alone refrigeration - Specialty coffee and beverage - Complex rack refrigeration - HVAC Qualifications - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. - All qualified individuals are encouraged to apply. Requirements - If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com. Company Description

Role Description The Solutions Delivery Lead drives enterprise technology solutions at Smart Care, focusing on AI adoption, systems integration, automation, and digital innovation. The role combines strategic leadership with hands-on execution to identify opportunities, develop solutions, and ensure successful implementation across the organization. Initially, the position supports the IFS Cloud rollout through integration and data migration leadership while building Smart Care’s AI capabilities, with long-term focus shifting toward AI innovation and automation. Key Responsibilities - AI Strategy, Solutioning & Adoption - Identify opportunities where artificial intelligence can create measurable business value across operations, customer experience, finance, workforce management, and field services. - Promote organizational awareness and adoption of AI capabilities through education, prototyping, and practical implementation. - Rapidly test, validate, and deploy scalable AI solutions aligned with business priorities. - Integration Leadership & Architecture - Lead integration development efforts supporting the IFS Cloud rollout. - Establish and maintain scalable integration architecture standards that minimize long-term technical debt. - Execute or delegate integration development activities based on complexity and organizational capacity. - Data Migration Oversight - Provide leadership and governance for enterprise data migration associated with the IFS Cloud implementation. - Ensure data quality, integrity, and successful transition through oversight, decision-making, and coordination of supporting resources. - Digital Product Development - Identify and lead the development of customer-facing digital solutions that enhance service visibility, predictive maintenance capabilities, and self-service experiences. - Translate operational challenges into technology-enabled products that improve customer engagement. - Operational Automation - Drive automation initiatives across internal business functions to improve efficiency, reduce manual processes, and strengthen decision-making capabilities. - Implement workflow automation and AI-augmented tools that deliver measurable operational improvements. - Technician Experience & Field Enablement - Identify and deploy technology solutions that enhance technician productivity and service effectiveness. - Improve workflows related to diagnostics, job documentation, parts identification, and first-call resolution. Qualifications - 5+ years leading complex cross-functional initiatives involving enterprise platforms, integrations, or large-scale implementations. - Demonstrated experience delivering enterprise technology solutions, digital transformation initiatives, or innovation programs. - Strong understanding of systems integration, enterprise platforms, and data migration practices. - Experience implementing or operationalizing AI, automation, or advanced analytics solutions within business environments. - Ability to operate both strategically and hands-on in fast-moving environments. - Proven ability to influence cross-functional stakeholders and drive adoption of new technologies. - Experience working within complex operational organizations, preferably field service or service-based environments. - Strong problem-solving, communication, and execution skills with a results-oriented mindset. Preferred Qualifications - 5-10 years of progressive experience in technology delivery, enterprise systems, digital transformation, or innovation leadership. - Demonstrated experience operating in roles requiring both strategic thinking and hands-on execution. - BA/BS (IT, Computer Science, Engineering, etc.) - Professional Certifications: PMP, Scrum Master or equivalent, AI/Innovation, Technology & Architecture. Travel Requirements - Occasionally, as required to company locations. Company Description Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.