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Kintsugi AI logo
Kintsugi AI

Kintsugi is building the modern infrastructure layer for sales tax compliance. We automate end-to-end sales tax for ecommerce, SaaS, and high-growth digital businesses — removing complexity, risk, and manual work. We’re a high-growth fintech scale-up, backed by top-tier investors, and on a mission to become the category-defining sales tax automation platform.

Site Reliability Engineer

Location

India

Posted

116 days ago

Salary

$20K - $60K / year

Seniority

Mid Level

Job Description

Site Reliability Engineer

Kintsugi AI

Role Description Kintsugi is revolutionizing sales tax automation with our AI-powered platform designed specifically for e-commerce and SaaS businesses. Our solution reduces tax preparation time by 75 percent and cuts compliance costs by 50 percent, allowing finance teams to focus on strategic initiatives rather than routine calculations. As we continue to grow and disrupt the tax automation space, we're building a world-class team to help us scale with purpose. We’re looking for a Site Reliability Engineer (SRE) to help scale and harden the infrastructure that powers Kintsugi. This role sits at the intersection of software engineering and operations — ensuring our systems are reliable, observable, performant, and cost-efficient. You’ll work closely with Platform Engineering, Product teams, and QA to: - Design resilient architectures - Improve deployment pipelines - Establish guardrails that let us move quickly without sacrificing stability - Automate infrastructure with IaC - Instrument detailed observability and incident response Qualifications - Proven experience in Site Reliability Engineering, DevOps, or Infrastructure Engineering roles - Strong foundation in AWS services (Lambda, API Gateway, RDS/Postgres, ECS/Fargate, CloudWatch, etc.) - Hands-on experience with serverless frameworks, CI/CD pipelines, and infrastructure-as-code (e.g., Terraform, CloudFormation, Serverless Framework) - Expertise in observability stacks (metrics, tracing, logging) and modern monitoring practices - Familiarity with security and compliance in cloud environments (SOC 2, GDPR, etc. a plus) - A collaborative mindset with a passion for empowering developers to move fast safely Requirements - Build and maintain reliable, scalable infrastructure on AWS using serverless and container-based services - Develop and operate monitoring, alerting, and observability systems to ensure we catch issues before customers do - Partner with engineering teams to design for reliability and performance from the start - Automate repetitive tasks through infrastructure-as-code, CI/CD improvements, and tooling - Lead and evolve incident response practices, including postmortems and blameless learning - Optimize infrastructure for cost efficiency while maintaining high availability and security standards - Contribute to security, compliance, and disaster recovery efforts as the platform scales

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