Kintsugi AI

Role Description You’ll own the full customer lifecycle for a book of sales tax customers—from kickoff call through renewal. This isn’t a hand-off role. You’re the primary relationship owner who drives time-to-value during onboarding, keeps customers healthy and expanding in the middle, and secures renewals at the end. You’ll also be the escalation point for customers hitting critical issues, triaging fast and advocating hard to get them resolved. What You’ll Do - Onboarding & Launch - Run structured kickoff calls, product walkthroughs, and milestone check-ins that keep customers moving and confident. - Drive registrations and first filings within 30 days so customers see real compliance value fast—not just a completed setup. - Proactively spot at-risk onboardings and course-correct before delays compound. - Troubleshoot setup and configuration issues in real time, knowing when to resolve yourself and when to escalate to Support or Engineering. - Ongoing Success & Expansion - Monitor account health signals post-launch and act before customers churn or disengage. - Run regular business reviews with customers to track compliance health, surface new jurisdiction exposure, and demonstrate Kintsugi ROI. - Identify expansion opportunities—new states, new entities, product add-ons—and partner with Sales to close them. - Help customers navigate sales tax complexity: nexus changes, filing deadlines, audit readiness, and state-specific rules. - Escalations - Serve as the first point of contact for customer escalations—triaging urgency, setting expectations, and coordinating resolution across Support, Engineering, and Product. - Own escalation communication end-to-end: keep the customer informed, drive internal accountability, and close the loop with a root cause summary. - Recognize patterns in escalations and surface systemic issues to Product and Engineering before they become widespread. - Renewals - Own renewal forecasting and execution for your book of business—no surprises at contract end. - Build strong enough relationships that renewal conversations happen early and customers advocate for expanding their investment. - Flag at-risk renewals to leadership with a clear action plan and timeline. - Process & Product - Track and report on key metrics: time-to-value, CSAT, retention, expansion revenue, and renewal rate. - Partner with Sales on handoffs, with Support on escalations, and with Product to close the customer feedback loop. - Help build and refine our CS playbooks—you’re not just running the process, you’re improving it. Qualifications - 3+ years in customer success, account management, or implementation—ideally in SaaS with a technical or compliance product. - Track record owning the full customer lifecycle, not just onboarding or renewals in isolation. - Strong communicator who can explain sales tax complexity clearly to a CFO and a developer in the same week. - Organized and calm under pressure—you can manage 20+ active accounts, an escalation queue, and a renewal pipeline without losing the thread. - Escalation experience: you’ve been the person customers call when things go wrong, and you’ve made it better. - Relentlessly curious—you dig past symptoms to find root causes, ask the uncomfortable "why" questions, and push for real fixes over band-aids. - Familiarity with sales tax, accounting, or finance compliance is a strong plus. - Comfortable with CRMs and ticketing tools (HubSpot, DevRev, Salesforce, Zendesk, Pylon, Churnzero etc.). Benefits - Salary - Health, dental, and vision insurance and 401(k). - Remote-friendly within the US.

Role Description Kintsugi is revolutionizing sales tax compliance for modern businesses. Our AI-driven platform simplifies tax compliance for e-commerce, SaaS, and other growing companies, ensuring they stay compliant across multiple jurisdictions. As we scale, we're building a customer experience team that moves fast, knows the product cold, and genuinely cares about the people we serve. You'll be the first person our customers reach when something doesn't look right. This isn't a purely behind-the-screen role — alongside email, chat, and tickets, you'll regularly get on scheduled video calls with customers to diagnose issues together and walk them through solutions. Your job is to resolve issues quickly, communicate clearly, and make every interaction feel like it was handled by someone who actually knows what they're doing (because you will). You'll triage incoming tickets, resolve the ones you can, and escalate the rest with enough context that the next person can hit the ground running. This role is remote-friendly. What You'll Do - Serve as the first point of contact for customer support requests via email, chat, and ticketing systems. - Triage and resolve tier-1 issues including account setup, platform navigation, integration questions, and basic troubleshooting. - Schedule and lead video calls with customers to diagnose issues live, screen-share through fixes, and answer questions face-to-face. - Document issues clearly and escalate complex or recurring bugs to the L2 support or engineering team with full context. - Maintain and improve our internal knowledge base - if you had to look something up twice, it should become an article. - Track ticket volume, response times, and resolution rates; flag patterns that signal a product or documentation gap. - Partner with the customer experience team to support customers in their first 90 days when setup questions arise. - Troubleshoot integration issues across e-commerce and accounting platforms (Shopify, Stripe, QBO, NetSuite). - Deliver interactions that earn high CSAT scores and contribute to customer advocacy efforts. - Meet (and beat) SLA targets for response and resolution time. Qualifications - 2+ years in a customer support, help desk, or technical support role — SaaS experience preferred. - Clear, empathetic written communicator who can de-escalate a frustrated customer and explain a workaround in the same message. - Comfortable being on camera with customers - you can talk through a problem on a live call and screen-share a fix, not just handle it in writing. - Detail-oriented and process-driven — you follow up, you close the loop, you document what you learned. - Comfortable working in ticketing platforms (Zendesk, Intercom, DevRev, or similar). - Familiarity with sales tax, accounting, or fintech is a plus, but curiosity and a willingness to learn matters more. - Comfortable using AI assistants (e.g., Rovo, Claude, ChatGPT) as everyday productivity tools for drafting responses, summarizing tickets, pulling up documentation, and accelerating research rather than starting from scratch each time. - Calm under volume — you can prioritize a full queue without losing quality.

Role Description We’re looking for a motivated Sales Development Representative (SDR) with 12+ months of outbound B2B SaaS experience, ideally targeting finance, operations, or revenue leaders. You are energized by conversations, skilled at crafting tight messaging, and eager to help build a world-class outbound machine from the ground up. You’ll partner closely with our Account Executive team to generate pipeline, experiment with new outreach strategies, and introduce prospects to Kintsugi’s mission of modernizing tax automation for high-growth companies. What You’ll Do - Outbound Prospecting & Pipeline Generation - Own outbound pipeline generation for your territory and AE partners. - Conduct thoughtful account research to craft relevant, high-converting messaging. - Build and test multi-channel prospecting motions across phone, email, LinkedIn, and short-form video. - Develop and iterate messaging templates and sequences for yourself and the broader SDR team. - Activate on Free and PLG leads to ensure optimal conversion. - Run campaigns around events, content, and product releases. - Consistently hit or exceed monthly KPI's related to outbound activity. - Collaboration & Cross-Functional Impact - Partner with AEs to identify target accounts, refine ICPs, and improve conversion rates. - Work closely with Marketing to share insights on messaging, personas, and campaign performance. - Collaborate with Product and Marketing by funneling prospect feedback that helps shape product direction. - Execution Excellence - Consistently schedule high-quality meetings that convert to revenue. - Maintain clean activity logs and pipeline data in Salesforce (or equivalent CRM). - Navigate objections gracefully and handle technical or financial conversations with clarity and confidence. - Contribute to the development of outbound processes, playbooks, and tooling as we scale. Qualifications - 12+ months in an outbound SDR role at a B2B SaaS company (finance-tech or ops-tech is a plus). - Experience prospecting into C-suite and Leadership roles for B2B eCommerce and SaaS companies, particularly in the fintech space. - Comfortable leading with the phone as much as email and LinkedIn. - Strong written communication, research instincts, and personalization skills. - A self-starter who thrives in a fast-paced environment and is excited to build new processes, not just follow them. - Excellent problem solving, organizational skills, and attention to detail. - High EQ — you represent the Kintsugi brand with empathy, curiosity, and credibility. Requirements - Demonstrated proficiency in cold calling with the ability to engage prospects, handle objections, and book meetings. - Familiarity with BANT (Budget, Authority, Need, Timeline) and MEDDIC qualification methodologies. - Exposure to Challenger Sale principles — ability to teach, tailor, and take control of sales conversations. - Strong coachability: receptive to feedback, applies coaching quickly, and has a growth mindset. - Clear understanding of the SDR function: pipeline generation, lead qualification, handoff to AE, and quota attainment. - Excellent verbal and written communication skills with a professional and persuasive tone. - High energy, resilient, and self-motivated — comfortable working in a fast-paced, metrics-driven environment. Mindset - You’ve got a strong entrepreneurial mindset: a self-starter with urgency and the ability to work within undefined processes. - You’re hungry, coachable, and love getting better every day. - You’re energized by experimentation and measurable outcomes. - You enjoy collaborating on a small, high-ownership team where your work has visible impact. - You’re excited by fintech, operations tooling, or compliance automation — and want to help modern businesses stay compliant without friction. Benefits - Competitive compensation, meaningful equity, and the rare chance to help define the future of tax automation. - Potential to quickly grow into an account executive role. - Flexibility to work remote or in our SF HQ - We are a global company with the freedom to work where and how you work most efficiently. - Salary: $90-95k OTE per year, depending on experience. - Top tier health, dental, and vision insurance. - 401k plus matching. - Remote-friendly within the US.

About Kintsugi AI Kintsugi AI is revolutionizing sales tax automation with our AI-powered platform designed specifically for e-commerce and SaaS businesses. Our solution reduces tax preparation time by 75% and cuts compliance costs by 50%, allowing finance teams to focus on strategic initiatives rather than routine calculations. As we continue to grow and disrupt the tax automation space, we're building a world-class team to help us scale with purpose. The Role We’re looking for a Support Engineer Intern to join our team and help ensure every customer gets a smooth, reliable experience with KintsugiAI. In this role, you’ll be at the intersection of engineering, customer success, and operations — investigating issues, identifying root causes, and helping implement fixes that improve system reliability and customer satisfaction. You’ll work closely with our Automations and Platform Engineering teams to understand how our AI-driven workflows operate behind the scenes, helping triage issues, validate bug reports, and build tools that streamline internal support processes. This role is ideal for someone who loves solving puzzles, communicating clearly, and learning how production systems work at scale. What You’ll Do - Investigate and diagnose customer-reported issues across Kintsugi’s automation and tax compliance workflows - Work closely with engineering teams to reproduce bugs, validate fixes, and ensure timely resolution - Build and maintain internal tools and scripts to improve support efficiency and visibility - Collaborate with Customer Success and Onboarding teams to troubleshoot integration and configuration challenges - Deep dive into data migration issues helping create sustainable motions for large and small data shapes. - Document recurring issues, common troubleshooting steps, and best practices in internal knowledge bases - Provide feedback to product and engineering on usability, reliability, and edge cases encountered in the field - Learn how to analyze logs, monitor systems, and interpret automation results in a production environment What We’re Looking For - Currently pursuing a degree in Computer Science, Engineering, or a related technical field - Strong problem-solving and analytical skills; enjoys debugging and root cause analysis - Familiarity with basic programming concepts (e.g., Python, JavaScript, or similar) - Excellent written and verbal communication — able to translate technical details into clear explanations - A collaborative mindset and eagerness to work across teams - Curiosity about SaaS systems, automation, and applied AI Bonus Points For - Experience with API debugging (Postman, curl, or similar tools) - Familiarity with logs and observability tools (e.g., Sentry, Datadog, CloudWatch) - Exposure to workflow automation tools or backend systems - Prior experience in a technical support or customer engineering environment Why You’ll Love Working Here - Hands-on experience with modern automation and AI systems - Mentorship from experienced engineers and customer support leaders - Opportunities to improve tools and processes used across the company - A mission-driven culture focused on simplifying complex financial workflows - Flexible, fast-paced startup environment where your work has immediate impact

About Kintsugi Kintsugi AI is revolutionizing sales tax automation with our AI-powered platform designed specifically for e-commerce and SaaS businesses. Our solution reduces tax preparation time by 75% and cuts compliance costs by 50%, allowing finance teams to focus on strategic initiatives rather than routine calculations. As we continue to grow and disrupt the tax automation space, we're building a world-class team to help us scale with purpose. Responsibilities - Research indirect tax rules (e.g., taxability, registration thresholds, sourcing, exemptions) across jurisdictions and tax types (sales tax, VAT, GST, etc.). - Translate legal and regulatory content into structured logic and well-documented specifications that can power automated features in our product. - Partner with product managers, designers, and engineers to bring research to life in live product features. - Maintain accurate and up-to-date documentation of tax logic, edge cases, and reasoning behind decisions. - Monitor regulatory changes and ensure timely updates to the product and internal knowledge base. - Support internal teams—such as sales, customer success, and marketing by answering tax-related questions and performing edge-case investigations. - Contribute to tax roadmap planning by identifying gaps, proposing improvements, and helping scope new features. Requirements - At least two years of experience with US indirect tax compliance—ideally with exposure to multiple states, ecommerce, and SaaS companies - Strong research skills with the ability to interpret legal language, navigate official publications, and extract information from government websites. - Product-oriented mindset with the ability to translate complex tax rules into logical, structured formats that can be implemented in software. - Ability to write clear, structured, and unambiguous documentation that helps product and engineering teams implement and maintain tax logic effectively. - Ability to operate with a high degree of ownership and self-direction, working independently in a fast-paced, globally distributed team and proactively unblocking different teams. Nice-to-haves - Experience working closely with product, design, and engineering teams to bring tax research to life in customer-facing product features. - Experience working in agile or iterative product environments, including comfort with tools like Jira, Confluence, Notion, or equivalent. - Familiarity with indirect taxes across multiple states, particularly in areas like taxability, sourcing, nexus, registrations, and filings. Why Join Us - High-impact role at the intersection of tax, product, and AI. - Build core logic that powers a platform used by modern businesses globally. - Be part of a sharp and hungry team defining the future of tax automation. - Remote-first with competitive compensation and meaningful equity.

About Kintsugi AI Kintsugi AI is revolutionizing sales tax automation with our AI-powered platform designed specifically for e-commerce and SaaS businesses. Our solution reduces tax preparation time by 75% and cuts compliance costs by 50%, allowing finance teams to focus on strategic initiatives rather than routine calculations. As we continue to grow and disrupt the tax automation space, we're building a world-class team to help us scale with purpose. The Role We’re looking for a motivated Engineering Intern to join our Automations/QA team — the group responsible for transforming complex, manual sales tax workflows into scalable, AI-driven automation systems. From low-code orchestrations in n8n to browser-based RPA with Sola, this team ensures that critical compliance processes like filings, registrations, and reporting happen automatically and reliably. In this role, you’ll work at the intersection of engineering and operations: helping build robust automations while also providing technical support to unblock our Customer Success and Onboarding teams. You’ll help diagnose and resolve automation issues, improve internal tools, and ensure that our workflows are running smoothly for customers in production. This is a hands-on opportunity to learn how automation, AI agents, and systems integration come together to power a real-world SaaS platform. What You’ll Do - Contribute to building and maintaining automation workflows using tools like n8n, Sola, and internal APIs - Monitor and troubleshoot automation pipelines to ensure reliability and uptime - Provide technical support to unblock Customer Success and Onboarding teams — investigating workflow issues, assisting with configuration, and helping triage bugs - Collaborate with engineers and operations teams to document and optimize repetitive business processes - Help test new automations before they go live and gather feedback from internal stakeholders - Participate in code reviews, design discussions, and automation architecture improvements What We’re Looking For - Currently pursuing a degree in Computer Science, Engineering, or a related field - Familiarity with one or more programming languages (e.g., Python, TypeScript, JavaScript) - Interest in automation, backend development, and systems integration - Strong problem-solving and debugging skills, especially in operational or support contexts - Excellent communication and collaboration skills — able to explain technical issues clearly to non-engineering teams - Eagerness to learn in a fast-paced, cross-functional environment Bonus Points For - Experience with REST APIs, webhooks, or cloud-based services (AWS, GCP, etc.) - Exposure to workflow automation or orchestration tools (e.g., n8n, Airflow, Temporal) - Prior experience supporting internal or customer-facing teams in a technical capacity Why You’ll Love Working Here - Hands-on mentorship from experienced engineers and managers - Exposure to automation, agentic systems, and real-world AI applications - Opportunity to work closely with both engineering and customer-facing teams - A mission-driven culture focused on simplifying complex financial processes - Flexible, supportive work environment at a fast-growing startup

Role Description As Senior Sales Manager, you will lead, develop, and scale a team of Account Executives responsible for driving new ARR growth across SMB and Mid-Market segments. This is a builder + operator + coach role. You will not only drive performance but help architect the sales motion, operating cadence, and performance culture that takes Kintsugi from high-growth startup to category leader. You will partner closely with Sales Leadership, Marketing, RevOps, Customer Success, and Product to build a modern fintech revenue engine. This is a rare opportunity to step into a scaling fintech company and materially shape the trajectory of the go-to-market organization. What You’ll Own - Team Leadership & Performance - Lead and coach a team of Account Executives to consistently exceed bookings targets. - Drive disciplined pipeline management, forecasting accuracy, and deal execution. - Conduct weekly 1:1s, deal reviews, and pipeline inspections. - Coach discovery, multi-threading, value-based selling, and CFO-level conversations. - Elevate team performance through structured feedback, call reviews, and enablement. - Pipeline & Revenue Execution - Ensure strong pipeline coverage across inbound, outbound, and partner channels. - Improve conversion rates, sales velocity, and average contract value. - Partner with SDR leadership and Marketing to ensure high-quality pipeline generation. - Personally engage in high-value or strategic opportunities when needed. - Sales Operations & Process - Instill forecasting discipline and accurate revenue predictability. - Drive CRM hygiene and pipeline visibility within HubSpot. - Help refine qualification frameworks, pricing guardrails, and negotiation strategy. - Contribute to playbook development and scalable sales processes. - Talent Development & Hiring - Recruit, hire, and onboard top-performing fintech sales talent. - Build performance plans, career pathing, and leadership bench strength. - Create a culture of accountability, ownership, and excellence. - Cross-Functional Partnership - Partner with Customer Success to drive seamless handoffs and expansion revenue. - Provide structured customer feedback to Product and Leadership. - Collaborate with RevOps on sales efficiencies. - Support executive-level revenue reporting and planning. Qualifications - 6–10+ years in B2B SaaS or fintech sales. - 3+ years managing quota-carrying Account Executives. - Proven track record of leading teams that consistently exceed targets. - Experience in multi-stakeholder sales cycles (Finance, Ops, RevOps, Founders). - Experience in a high-growth Series A or B environment strongly preferred. - Bonus: Fintech, tax, payments, accounting, or ecommerce infrastructure background. Requirements - Strong sales operator with forecasting and pipeline rigor. - Hands-on coach who improves win rates and rep performance. - Comfortable selling into CFOs and finance leaders. - Data-driven decision maker with high accountability standards. - Builder mentality — thrives in ambiguity and scaling environments. - High urgency, high ownership, high integrity. What Success Looks Like - Team consistently achieves or exceeds quarterly bookings targets. - Forecast accuracy within agreed variance. - Improved pipeline coverage and stage conversion rates. - Strong rep retention and internal promotions. - Repeatable, scalable sales motion across segments. - Clear visibility into revenue health and productivity metrics. Benefits - Category-defining fintech in a massive, underserved market. - High-growth environment with real ownership and impact. - Opportunity to shape the revenue engine at a critical inflection point. - Direct access to executive leadership and strategic influence. - Competitive compensation + meaningful equity. Company Description Kintsugi is building the modern infrastructure layer for sales tax compliance. We automate end-to-end sales tax for ecommerce, SaaS, and high-growth digital businesses — removing complexity, risk, and manual work. We’re a high-growth fintech scale-up, backed by top-tier investors, and on a mission to become the category-defining sales tax automation platform.

Role Description As SDR Manager, you will build Kintsugi’s Sales Development function from square one — including strategy, hiring, training, execution, and performance management. This is a foundational builder role for someone who thrives in fast-paced environments and knows how to create repeatable pipeline systems that scale. You will own the SDR playbook end-to-end: - ICP targeting - Messaging - Outbound systems - Lead routing - Sequencing strategy - Performance metrics - Enablement You’ll be responsible for building a world-class team that generates qualified pipeline and becomes the engine behind predictable ARR growth. This role is ideal for someone obsessed with modern outbound, AI-driven prospecting, GTM experimentation, and sales technology. Qualifications - 5–8+ years in B2B SaaS / fintech sales or sales development - 2+ years managing SDRs (or a player/coach lead role) - Proven experience building or scaling SDR teams in high-growth environments - Track record of hitting pipeline creation targets and improving SDR productivity - Experience selling into ecommerce, finance, accounting, operations, or compliance is a plus - Experience at Series A / Series B company strongly preferred Requirements - Builder mindset: you love creating process, structure, and systems from scratch - Deep understanding of modern outbound (cold email, cold calling, LinkedIn, multi-channel sequencing) - Strong coaching ability — you can make reps meaningfully better - Highly analytical: you manage through conversion rates, benchmarks, and pipeline metrics - Strong collaboration instincts with Sales, Marketing, RevOps, and Product - High urgency, high ownership, high standards Benefits - Build a core GTM function from zero at a fintech scale-up - Huge market opportunity with increasing urgency and compliance complexity - AI-forward culture with real room to innovate and experiment - High ownership role — you will architect the outbound engine - Competitive compensation + meaningful equity What You’ll Own - Build the SDR Function From the Ground Up - Design and launch Kintsugi’s SDR org structure, hiring plan, and onboarding process - Build the SDR playbook including outreach strategy, call frameworks, objection handling, and qualification - Define activity, conversion, and pipeline benchmarks - Establish the operating cadence: daily standups, pipeline reviews, weekly coaching, performance reporting - Pipeline Generation Strategy (Outbound + Inbound) - Own SDR pipeline creation targets and performance metrics - Build scalable outbound motions across ecommerce, SaaS, and fintech segments - Partner with Marketing to maximize inbound conversion and speed-to-lead execution - Implement account-based prospecting strategy to target high-fit ICP accounts - AI-Driven Prospecting & GTM Engineering - Implement an AI-first SDR workflow to increase output and personalization at scale - Use data enrichment, intent signals, and automation to improve targeting quality - Continuously test and iterate messaging, sequences, channel mix, and segmentation - Build repeatable experimentation loops across outbound campaigns (copy testing, channel testing, persona testing) - SDR Coaching, Enablement & Talent Development - Recruit, hire, and onboard top SDR talent - Coach reps on cold calling, objection handling, discovery handoff, and executive messaging - Run structured training programs to level up performance quickly - Build a culture of high standards, high accountability, and high energy - Develop career paths for SDRs into AE roles and future leadership roles - Tech Stack Ownership & Process Design - Own the SDR tech stack strategy in partnership with RevOps and Sales Leadership - Build scalable workflows inside HubSpot - Implement tooling for sequencing, enrichment, call coaching, intent data, and performance reporting - Ensure SDR data hygiene and operational rigor across routing, tagging, and reporting - Cross-Functional GTM Collaboration - Partner with Sales Managers and AEs to ensure tight alignment on qualification and meeting quality - Work with Marketing on campaign alignment, lead scoring, and messaging consistency - Provide real-time market feedback to Product and Leadership based on outbound learnings - Collaborate with RevOps to ensure clean attribution, dashboarding, and performance analytics What Success Looks Like Within the first 90 days, you will: - Hire and ramp a high-performing SDR team - Launch repeatable outbound plays with consistent meeting volume - Improve inbound conversion and response times - Establish a scalable SDR operating cadence and performance culture - Build predictable pipeline contribution to the sales org - Create clear reporting and performance visibility (conversion rates, pipeline per rep, meeting quality) Strong Preference For Candidates Who Are AI-Forward We’re specifically looking for someone who is excited about AI-native sales development and modern GTM engineering. You should be comfortable experimenting with tools and workflows such as: - AI-driven personalization at scale - Automated account research + persona targeting - Intent-based outbound triggers - Multi-touch sequence testing and optimization - Sales engagement platforms and enrichment workflows - Call recording + AI coaching tools - Bonus if you’ve built workflows using tools like Clay, Zapier, Make, enrichment APIs, or data automation platforms

Role Description Kintsugi is revolutionizing sales tax automation with our AI-powered platform designed specifically for e-commerce and SaaS businesses. Our solution reduces tax preparation time by 75 percent and cuts compliance costs by 50 percent, allowing finance teams to focus on strategic initiatives rather than routine calculations. As we continue to grow and disrupt the tax automation space, we're building a world-class team to help us scale with purpose. We’re looking for a Site Reliability Engineer (SRE) to help scale and harden the infrastructure that powers Kintsugi. This role sits at the intersection of software engineering and operations — ensuring our systems are reliable, observable, performant, and cost-efficient. You’ll work closely with Platform Engineering, Product teams, and QA to: - Design resilient architectures - Improve deployment pipelines - Establish guardrails that let us move quickly without sacrificing stability - Automate infrastructure with IaC - Instrument detailed observability and incident response Qualifications - Proven experience in Site Reliability Engineering, DevOps, or Infrastructure Engineering roles - Strong foundation in AWS services (Lambda, API Gateway, RDS/Postgres, ECS/Fargate, CloudWatch, etc.) - Hands-on experience with serverless frameworks, CI/CD pipelines, and infrastructure-as-code (e.g., Terraform, CloudFormation, Serverless Framework) - Expertise in observability stacks (metrics, tracing, logging) and modern monitoring practices - Familiarity with security and compliance in cloud environments (SOC 2, GDPR, etc. a plus) - A collaborative mindset with a passion for empowering developers to move fast safely Requirements - Build and maintain reliable, scalable infrastructure on AWS using serverless and container-based services - Develop and operate monitoring, alerting, and observability systems to ensure we catch issues before customers do - Partner with engineering teams to design for reliability and performance from the start - Automate repetitive tasks through infrastructure-as-code, CI/CD improvements, and tooling - Lead and evolve incident response practices, including postmortems and blameless learning - Optimize infrastructure for cost efficiency while maintaining high availability and security standards - Contribute to security, compliance, and disaster recovery efforts as the platform scales