• Design, develop, configure, and customize the ServiceNow SAM Pro module, including Software Models, Entitlements, Discovery Models, Software Installations, Contracts, and License Positions while adhering to platform best practices • Implement and maintain Publisher Packs (e.g., Microsoft, Oracle, Adobe, IBM, VMWare, Salesforce) within SAM Pro • Develop and enhance SAM Pro workflows, business rules, client scripts, script includes, UI policies, and data policies • Configure and optimize Discovery Sources (e.g., MECM, AD, Tanium, ServiceNow Discovery) to feed accurate software installation data into SAM Pro • Develop custom integrations between SAM Pro and other systems (e.g., Procurement, HR, CMDB, Finance, external discovery tools) using REST/SOAP APIs, IntegrationHub, and other integration methods • Create and maintain advanced reports, dashboards, and performance analytics within SAM Pro to provide actionable insights into software consumption and compliance • Drive the normalization and reconciliation processes within SAM Pro to ensure accurate software identification and license compliance • Identify opportunities for software harvesting, optimization, and cost avoidance/savings through effective use of SAM Pro features (e.g., downgrade rights, unallocated licenses) • Support the implementation of process, data and controls necessary for the platform to become an Accountable Property System of Record (APSR) • Assist in defining and utilizing SAM administration and configuration policies and procedures within the ServiceNow platform • Perform regular health checks, performance tuning, and troubleshooting of the SAM Pro module • Support ServiceNow platform upgrades and ensure SAM Pro functionality is maintained including operability of customizations and configurations • Collaborate with IT Operations, Infrastructure, and Security teams to ensure data integrity and system stability • Provide expert-level support and guidance to SAM analysts and other stakeholders • Create and maintain comprehensive technical documentation, including design specifications, configuration guides, and process flows • Work closely with IT Asset Managers, Procurement, Finance, and other IT teams to gather requirements, convert business needs into technical solutions, and ensure alignment with organizational goals • Participate in peer code reviews and contribute to overall development best practices • Provide training and knowledge transfer to end-users and junior team members.

• Design, develop, configure, and customize ServiceNow HAM, including workflows, Flow Designer, business rules, client scripts, UI policies, script includes, and custom applications related to hardware asset management. • Implement and maintain HAM capabilities such as asset lifecycle management, procurement, inventory, refresh, and disposal processes. • Develop and enhance Service Portal components for self-service asset requests, tracking, and reporting. • Ensure data integrity and accuracy within the CMDB for all hardware assets, including CI relationships and attributes. • Develop and maintain integrations between ServiceNow HAM and external systems, inventory management systems and discovery tools. • Collaborate with ITAM and other business stakeholders to understand requirements, translate them into technical solutions, and improve existing hardware asset management processes. • Identify opportunities for automation within the HAM lifecycle to enhance efficiency and reduce manual effort. • Provide expert-level support, troubleshooting, and issue resolution for the ServiceNow HAM module and related integrations. • Create and maintain comprehensive technical documentation, including design specifications, development guides, and test plans.

• Lead the end-to-end architecture and delivery of ServiceNow solutions, with a focus on HRSD, Employee Center/Portal, and enterprise integrations. • Drive technical design decisions, ensuring scalable, secure, and high-performing architectures aligned with platform best practices. • Facilitate discovery and design workshops, translating business requirements into actionable technical plans and architecture documents. • Guide and mentor development teams, providing direction on configuration, custom development, portal design, and integration patterns. • Oversee technical quality through code reviews, solution validation, deployment planning, and Go-Live readiness. • Serve as a trusted advisor to clients, identify risks, recommend optimizations, and shape long-term platform roadmaps.

• Proactively and holistically leads and supports EA activities that guide the development and management of domain and infrastructure solutions. • Enable the organization’s future-state business capabilities and drive the organization’s targeted business outcomes. • Provide the leadership, facilitation, analysis, and design tasks required for the development of an enterprise’s technical and infrastructure architecture. • Create deliverables that help develop target-state guidance (standards, guidelines, individual parts, platforms, and configurations) for evolving the technical infrastructure across the enterprise to enable business strategy and deliver targeted business outcomes. • Enable and orchestrate the delivery of targeted business outcomes by facilitating and making technical decisions. • Manage large projects or processes with limited oversight from the manager. • Coach, review, and delegate work to lower-level professionals. • Tackle difficult and often complex problems.