The Virtual F&I Specialist performs a wide variety of duties to establish and maintain mutually beneficial, professional relationships with current dealer customers. Responsibilities: - The primary function of the role is to take the lead in delivering deals for our VFI On-Demand Dealer Partners by following the VFI Sales Process - Generate revenue for our dealer partners through the sale of F&I products - Achieve performance targets and objectives - Maintain a foundation level of product knowledge - Communicate clearly with the end consumer of the transaction in a clear manner while upholding our core values - Conduct Virtual F&I transactions by taking the lead on the VFI Sales Process (Interview, Menu, & Upsell) - Stays on the VFI calls throughout the completion of the Retail Installment Contract for our Dealer Partners to ensure deals are secured - Answers questions about F&I Products available in the VFI office - Answers Questions on RIC contract - Isolates and overcomes client objections through JM&A tactics, including Advances F&I, Core Closes, Sales Tools, Etc. - Keep detailed records of activities completed and performance data for Virtual F&I - Communicate daily to Dealers and internal stakeholders on the progress of Virtual Initiatives - Participate in Dealer Meetings and Sales Calls as needed Qualifications: - Experience working in Retail Automotive and as an F&I Manager - Detail-oriented with the flexibility to deal with changing priorities and tight deadlines - Strong verbal, written, and interpersonal communication skills with adeptness in dealing with individuals at all levels inside and outside the organization - Highly self-motivated with top-notch customer-facing skills - Ability to work a flexible schedule, including nights and weekends - Ability to work from home - Proficient with Word, Excel, Powerpoint, and StoneEagle #LI-BS2 #LI-REMOTE The pay range for this position is 49,920.00 - 127,900.00. Base pay is determined by factors including candidate experience and qualifications, education and work location. At JM Family, we offer an extremely competitive benefits package tailored to your needs and those of your family. Beyond base pay, this position is eligible for an annual discretionary bonus as well as participation in our robust retirement plans including 401k, profit sharing and pension. Yes, you read that right, a pension plan! We offer medical, dental and vision insurance, as well as flexible spending accounts. We also provide access to emergency backup care and family support services, supplemental life insurance, a lifestyle spending account, parental leave and paid time off. During your interview process, our talent team can fill you in on the details of our benefits and career development opportunities. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary. JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law. DISABILITY ACCOMMODATIONS If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at talentacquisition@jmfamily.com for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.

DEADLINE FOR APPLICATIONS 15 April 2026-23:59-GMT+01:00 Central European Time (Rome) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok. WHY JOIN WFP? - WFP is a 2020 Nobel Peace Prize Laureate. - WFP offers a highly inclusive, diverse, and multicultural working environment. - WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. - A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. - We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). JOB TITLE: Service Designer - GSMT specialist TYPE OF CONTRACT: Regular Consultant UNIT/DIVISION: Financial System and Process support branch (CFO Division) DUTY STATION (City, Country): (Remote) DURATION: until 30.06.2026 with possibility of extension BACKGROUND AND PURPOSE OF THE ASSIGNMENT: Within the Finance Strategy 2027 initiative ‘Excellence in Core Enabling and Assurance Services’, since 2021 the finance function within CFO Division has been pursuing several initiatives aiming at streamlining and simplifying the way finance manages services, in particular through tools such SaaS (Software as a Service) and a PaaS (Platform as a Service) solutions, like the Global Service Management Tool (GSMT) provided by TEC, with the objective to implement a digital portal for staff to request financial services and ask questions related to processes and employee-related financial services. The objective is to improve the organizational insights and offer an enhanced experience when requesting for services. This results to a win-win situation where staff can access services and receive answers to their questions promptly, whereby Finance manages requests more efficiently and effectively. Moreover, Financial System and Process support branch provides business process review and project management capacity to scale up CFO Division’s digital transformation initiatives building on our strong corporate ERP SAP and on recently adopted PaaS tools (such as ServiceNow) and other technologies such as Robotic Process Automation (RPA), WSS, chatbots and others. To support the above mentioned workstreams a consultant is required. The incumbent will be responsible of the following duties: ACCOUNTABILITIES/RESPONSIBILITIES: Under direct supervision of the Automation and Digital transformation Lead and the overall supervision of Financial System and Process support branch, the consultant will have the following responsibilities. a. Collaborate with the Automation and Digital transformation Lead to collect requests for design and configuration of new services, and provide changes to existing services and other requirements; b. Lead the technical component during workshops, information sessions, and planning stages; c. Leveraging expert technical knowledge of GSMT and other corporate SaaS/PaaS, provide advice and guidance for potential efficiency gains and cost-effectiveness of proposed solutions to enhance existing use combined with additional functionality of unsupported workstreams; d. Configure workflows, groups, forms, reports and other features in the service management tool according to the governance provided by the Automation and Digital transformation Lead; e. Provide technical integration solutions among corporate internal and external tools using APIs, with the objective to optimize usability and automation potential of CFO digital tools; f. Manage roll out activities and relevant assigned resources, as required; g. Communicate clearly and manage stakeholders’ expectations about the projects’ timeline, risks, quality and costs, keeping them informed of progress of projects’ activities, challenges and achievements; h. Provide training of the service management tool to new agents across CFO division and globally; i. Analyse and document the business requirements: i. Define an impact analysis on the GSMT, and identifying alternative solutions where appropriate; ii. Discuss requirements, impact analysis and alternative solutions within the division; iii. Document and classify requirements and decisions for client approval. j. Identify opportunities for technical optimization of existing services within service design guidelines; k. Generate and run reports from GSMT and other Saas/Paas tools adopted by CFO, to inform decision making, as well as to support data analysis in coordination with reporting focal points within CFO Division; l. Perform testing to ensure that functionality works as required; m. Conduct trouble shooting activities and propose practical solutions to improve use and performance of CFO platform/s; n. In collaboration with WINGS process expert, perform trouble shooting activities for WSS forms and propose efficiency practical solutions to improve platform efficiency; o. Collaborate with the Automation and Digital transformation Lead to identify innovative digital solutions, with the objective to enhance management and effectiveness of CFO Division services. DELIVERABLES AT THE END OF THE CONTRACT, other than the ongoing deliverables: 1. Manage the roll out of selected services, and the relevant change management and communication initiatives. 2. Support design, adoption and roll-out activities for the migration of GSMT services to ServiceNow. 3. Implement integration solutions among corporate internal and external tools using APIs, with the objective to optimize usability and automation potential of CFO digital tools. 4. Ensure proper functioning and regular maintenance of services implemented via GSMT and other tools (WSS, ServiceNow) for finance. QUALIFICATIONS & EXPERIENCE REQUIRED: Education: An advanced degree in preferably in one or more of the following disciplines: economics, engineering, business management, operations management, or related areas. Additional qualifications in financial management are desirable. Experience: At least five years of postgraduate progressively responsible experience in project design and management in international context is desirable. In-depth knowledge of open API standards. Sound knowledge and expertise of IT technologies, software architectures and data flows. Sound knowledge of Global Service Management Tool (namely EasyVista and ServiceNow) configuration and implementation. Knowledge and experience with project management methodologies. Knowledge and experience with ITIL processes Experience undertaking analysis of complex business processes and defining application requirements. Experience using enterprise service management solutions (with experience delivering service management products strongly preferred). Good knowledge of financial processes is desirable. Knowledge & Skills: Strong interpersonal skills and work ethics, able to proactively and independently pursue tasks and ensure timely delivery. Demonstrated ability to manage data, analyze and communicate them. Written and analytic skills; able to gather, review and synthesize information from a variety of sources, and create clear and concise reports based on information gathered. Effective organizational and planning skills to ensure set objectives are achieved within agreed timeframes. Strong communication skills Languages: Fluency (level C) in English language. Knowledge of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language, Portuguese, will be an advantage WFP LEADERSHIP FRAMEWORK WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission. Click here to access WFP Leadership Framework REASONABLE ACCOMMODATION WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org NO FEE DISCLAIMER The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web. REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION - All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel. - We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application. - If you experience technical issues while submitting your application, you may contact us at global.hrerecruitment@wfp.org. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply. - At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process. - Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process. All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next. At Netflix, we are shaping the future of global entertainment because we believe there is a better way to watch. Our members need our help from time to time, and that’s where our Global Customer Service (CS) organization focuses; on providing amazing interactions with our subscribers around the world. Our goal is excellence, simplicity, and getting our members back to streaming. Netflix is looking for a talented Content Designer with a strong technical background to join our Customer Service Content Strategy team and improve the support experience for our members and customer service agents. The Customer Service Content Strategy team helps create and manage information that customers and agents need to support our customers. We focus on ensuring information is accurate, easily findable, easy to read, and on-brand for our customers and agents. As a Conversation Designer, you will work closely with content designers, program managers, visual designers, and cross-functional partners in product, engineering, and research, to design conversations for our virtual agent to ensure the best customer experience. This role owns how the virtual agent handles conversations such as how it processes context, structures dialog, manages pacing, and maintains a consistent voice across end-to-end journeys in multiple languages. The Conversation Designer combines the skills of conversation design, UX, and content strategy and will be setting conversation design standards and playbooks for our virtual agent in a scalable way. We are seeking a customer-obsessed, data-driven, highly technical individual with experience building chatbots and voice assistants, with experience in prompt design, human-in-the-loop AI evaluations, and creation of golden datasets to train conversational models. Excellent communication skills, project management, and cross-functional collaboration are essential. Responsibilities - Design human-AI multi-turn conversations across chat and voice, including intent modeling, dialogue flows, interaction patterns, and error handling that provide a delightful customer experience. - Help craft prompts and agentic interaction patterns that shape model reasoning, clarification, recovery, escalation, and handoffs. Define logic, routing rules, and agent boundaries in partnership with an AI vendor. - Analyze insights collaborating with product, engineering, and research to ensure AI experiences meet user needs and business objectives. - Build scalable conversation frameworks by designing reusable templates, playbooks, and guidelines for consistent, high-quality AI interactions. - Advocate for users by championing clarity, empathy, and accessibility in every interaction to create trustworthy and enjoyable AI experiences taking into account language and cultural nuances. - Organize and lead research, tests, and establish and manage feedback loops to improve human-AI interactions. - Influence AI strategy by providing actionable recommendations for AI deployment, feature development, and roadmap planning. Qualifications - BS/BA degree - 6+ years of experience in conversation design, voice UX, with a portfolio demonstrating depth in both chat and voice. - Hands-on experience designing for generative or agentic AI. Strong understanding of how LLM-driven systems differ from rule-based systems, including capabilities, limitations, ambiguity, and failure modes.. - Designed conversational systems at global scale. Comfortable balancing guided and open-ended interactions, handling unexpected input, and defining escalation or routing logic. - Track record of creating reusable design assets such as pattern libraries, behavioral guidelines, or interaction frameworks. - Experience partnering closely with engineering and product, translating design intent into clear specifications, and iterating through testing, A/B experimentation, and prompt refinement. - Proficiency with conversation design and prototyping tools. - Comfortable working directly with conversation data, logs, and prompt iteration workflows. - Background in linguistics, HCI, cognitive science, or a related field is a plus. - Experience presenting to executive audiences is a plus. - Experience with a customer support virtual agent is a plus - Desired qualities: leadership, independent, self-starter, innovative thinking, curious, action oriented, ability to drive improvements, strong relationship builder, superior communication skills, highly adaptable, and able to thrive in a fast-paced environment Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $165,000.00 - $265,000.00. This compensation range will vary based on location. Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here. Netflix is a unique culture and environment. Learn more here. Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Job is open for no less than 7 days and will be removed when the position is filled.

• Collaborate closely with leaders and the People team on behavioral and capability shifts • Use change management methodologies to create structured programs • Support organizational design work to enable strategic objectives • Implement organizational development frameworks and manage processes