Location: Must live on the East Coast - Remote Work From Home Role Type: Contract to Hire A Brief Overview The Strategic Program Manager within Global Finance is responsible for managing large scale transformational client initiatives, which will require him/her to successfully engage and work across multiple technical and global teams within our client and potentially with our end customer’s environment. The ideal candidate will have proven leadership capabilities and experience managing technology programs with a minimum budget of $25MM or greater. He/she will have managed large distributed teams of matrixed resources of at least 50 people or more and have strong presentation and public speaking skills. He/she will have experience developing and estimating client statements of work. Job Responsibilities - Lead Global Finance and or Bank based IT modernization and Physical Security engagement on a global scale - Defines and implements governance and controls across the program, including but not limited to: status reporting, risks and issues management and reporting, stakeholder engagement and reporting, other routines and artifacts as required in order to control the program - Extensive problem-solving skills, with the fortitude to drive resolutions to a close - Extensive knowledge of service delivery models focused on continuous improvement and adapting to the changing landscape of the service industry. - Monitors and manages the program level milestones, risks, issues, and decisions - Drives decision making processes where and when appropriate - Works with leadership and technical leads to staff and resource the program appropriately - Escalates and drives program level issues resolution and risk mitigation - Responsible for managing all budgeting, forecasting and program financials to meet financial expectations as outlined in the program - Responsible for managing program level procurement reporting and visibility - Ensure roles and responsibilities are defined and align to staffing plans - Responsible for end-to-end program delivery and quality - Drives stakeholder engagement to ensure appropriate level of communication and decision making for the program - Creates executive reporting, and delivers the reports to the appropriate executive stakeholders, as defined by the program - Ensures the program is aligned to the statement of work. - Works with the appropriate leadership and team members to define the statement of work and any changes - Monitors and assesses customer satisfaction, quality, and profitability. - Project managers assigned to the program will report to the program manager - Coaches and mentors the PMs and other team members as needed, to achieve the optimal productivity and highest quality of deliverables. - Creates and manages long term goals for the program or portfolio of projects. - Responsible for ensuring the successful onboarding and offboarding of program resources - Acts as a liaison between program staff and upper management/executives __________________________________________ Qualifications - Deep understanding of Global Finance and or Banking - Bachelor’s Degree in Arts/Sciences (BA/BS) Related Field required - A minimum of 10 years' progressive experience in a related field required - Minimum of 5 years active Program Management experience - Minimum 10 years of Project Management experience - Experience working with Financial Customers - One to three years prior sales/business development experience is preferred - Salesforce CRM software experience - Experience managing, tracking, and forecasting the financials and budgets for large scale programs - Understands expectations and reporting requirements needed to provide the level of visibility and clarity on the financial health of the program - Excellent understanding of the contract process - Able to manage contract modifications, control the impact to a program, and take the lead for negotiations on contract scope, cost, and schedule - Good understanding of Supply Chain processes - Ability to work independently and aggressively track to program timelines - Strong team skills - Strong communication skills (written, verbal, and presentation) - Project Management Professional (PMP) certification through Project Management Institute (PMI) preferred

• Own the structure, processes, and long-term strategy of the ambassador program • Develop scalable systems for activation, engagement, and performance tracking • Establish campaign cadence and program rhythm • Serve as the primary point of contact for ambassador communications • Create and distribute monthly briefs, campaign guidelines, and updates • Monitor and improve affiliate performance across the program • Identify top performers and areas for growth • Provide direction on content themes, messaging, and priorities • Manage platforms such as LoudCrowd, ShopMy, or similar tools • Track key metrics including participation, engagement, and sales • Deliver insights and recommendations • Continuously optimize program performance

O que você fará The Program Manager, Legal Operations-Gerente de Programas, Operações Jurídicas, leads strategic programs that enhance the efficiency, scalability, and understanding of the Legal function. You will guide projects across legal technology, process optimization, AI enablement, and outside counsel management. Partnering with the Senior Director, Legal Operations and Chief of Staff and senior legal leaders, you will translate priorities into relevant, measurable outcomes. You will collaborate with subject matter experts across Legal, including Commercial, Privacy, Litigation, and IP. You will also collaborate with partners in Finance, Procurement, IT, and other business teams. This will be a remote role located in Brazil, and will report to the Senior Director of Legal Operations and Chief of Staff. Only resumes submitted in English will be considered. #LI-Remote Quais serão as suas responsabilidades - You will lead the execution of strategic Legal Operations projects designed to enhance the Legal team's efficiency, scalability, and understanding of broader goals. - In close partnership with IT, you will manage legal technology programs by defining requirements, ensuring solutions provide measurable value, and supporting successful adoption across the team. - You will oversee program governance and reporting, managing timelines, risks, and deliverables while providing transparent, data-driven updates to Legal leadership. - You will work with Finance, IT, Procurement, and business teams to ensure your programs align with company-wide goals. - You will oversee change management efforts by developing communication, training, and engagement strategies that help use AI, new tools, and improved processes. - You will lead and maintain process documentation and help curate and update content within the Legal team's knowledge base O que precisa possuir para ser bem sucedido - 6+ years of program management experience within legal operations or business operations in a SaaS or technology environment - Experience managing programs and driving process improvements across legal or business teams - Experience with legal technology tools, including contract lifecycle management (CLM) systems, e-billing platforms, and legal intake solutions - You can define and report on metrics that reflect program performance and growth - Experience managing multiple partners in a matrixed organization - You have experience with Ironclad or similar contracts management systems - Experience supporting AI-driven projects within legal or operational workflows A Avalara é uma empresa AI-first AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability. - You’ll bring experience using AI and AI-related technologies, ready to thrive here. - You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers. - You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too. Como cuidaremos de você Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. O que você precisa saber sobre Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! The Marketing Program Management Manager is a strategic leader, dealing directly with the fastest growing companies in the world. Acting as the first line of response to clients worldwide, you look forward to collaborating with a dynamic close-knit agile team to design, implement, and continuously deliver exciting new marketing strategies. Your passion for inspiring others, motivates them to provide their highest level of performance. You’ll have direct contact with senior executives; collaborating on innovative ways to scale enterprise level business. The base salary range for this full-time position is $136,000 - $163,000 + bonus + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits. Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process. Position Responsibilities: Client Leadership - Serve as the senior point of contact for key clients, owning the relationship and acting as a trusted strategic advisor - Develop a deep understanding of each client’s business goals, industry trends, and marketing challenges - Translate client objectives into actionable strategies and integrated marketing plans - Lead quarterly business reviews, strategic planning sessions, and performance reporting with senior stakeholders Team & Project Leadership - Lead a cross-functional team of program managers, analysts, and platform specialists across global time zones - Foster a high-performance, collaborative team culture focused on continuous improvement and shared success - Ensure projects are delivered on time, on budget, and to the highest quality standards Strategy & Innovation - Collaborate with internal marketing strategists, data analysts, and capability leads to design omnichannel campaigns—particularly focused on email, push, and loyalty channels - Identify opportunities for innovation in personalization, segmentation, lifecycle marketing, and customer journeys - Help shape and evolve our service offerings by bringing market insights and client feedback to leadership Business Growth & Account Expansion - Identify new opportunities within accounts to expand our support across services, products, or geographies - Write and present proposals and new work recommendations to clients - Partner with business development and senior leaders to pitch and onboard new client programs when needed Minimum Qualifications: - 10+ years of experience leading client-facing teams in an agency or in-house marketing environment - 5+ years in account management or client services, with demonstrated success owning senior-level relationships - 5+ years experience on email marketing automation technology tools and CRM; bonus if experience includes push, SMS, and in-app channels - Strong understanding of digital marketing KPIs and analytics; ability to translate data into strategic insights - Exceptional communication skills—written, verbal, and presentation—with the ability to engage and influence at all levels - Ability to move fluidly between high-level strategic thinking and day-to-day execution oversight Preferred qualifications: - Knowledge of and/or experience with loyalty programs, retail marketing, growth marketing, consumer marketing (B2C), or customer lifecycle strategy - Experience with digital marketing platforms such as Salesforce Marketing Cloud, Oracle Responsys, Marketo, Iterable, Braze, or similar - Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects Benefits - We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage - We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums - Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy. Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter. To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes. Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com.