Technical Product Manager -IN VCF Observability Platform Work Location: Remote Function: Product Management Reports To: Director / VP, Product Management Role Summary Rackspace is hiring a Technical Product Manager (TPM) for Observability to own the end-to-end observability strategy for our Rackspace Cloud’s which include, baremetal, VMware Cloud Foundation (VCF)–based Private Cloud (PVC) platforms and others. This role is responsible for defining, delivering, and operationalizing platform-level visibility, monitoring, alerting, and AIOps capabilities across compute, network (NSX), storage, and platform services. The TPM will ensure that observability is built-in, standardized, automatable, and consumable by Rackspace delivery teams and customers alike. This role is central to enabling supportability at scale, proactive operations, and consistent customer experience as Rackspace modernizes its private cloud platforms and continues to innovate and create unified intelligence with predictive operations strategy. Core Responsibilities Product Ownership & Strategy - Own the Observability capability pillar across PVC platforms (Edge, Enterprise, Cloud) - Define the product vision for observability across the private cloud platforms—encompassing monitoring, AIOps, alerting and ticketing workflows, and automation. - Design the end‑to‑end customer experience for consuming observability capabilities, including intuitive dashboards, advanced insights, and predictive analytics. - Translate operational pain points into clear product requirements and outcomes. - Align observability strategy to VCF 9, NSX, vSAN, and lifecycle automation Technical Scope - Platform monitoring for infrastructure and control plane components - ScienceLogic (SL1) platform enhancements and integrations - Optional integrations with Datadog, SIEMs, and customer tooling - Telemetry pipelines, alert hygiene, SLOs, and operational signals - AIOps capabilities: anomaly detection, predictive maintenance, remediation triggers Execution & Delivery - Maintain prioritized backlogs (Jira/Craft) tied to platform outcomes - Partner with engineering and SRE teams to deliver scalable observability features - Ensure observability is embedded into deployment, upgrade, and migration workflows - Drive creation of dashboards, runbooks, and operational documentation Cross-Functional Alignment - Work closely with Support, Operations, and Delivery to reduce escalation friction - Partner with Sales and GTM to position observability as a monetizable platform capability - Represent observability readiness in platform reviews and leadership forums What Success Looks Like - Unified visibility across compute, network, storage, and platform services - Reduced MTTR and escalation rates - Predictable operational posture for VCF-based environments - Clear customer-facing dashboards and APIs - Observability capabilities consistently enabled across all RXT hosted deployments - Provide customers with a consistent, intuitive observability experience in the RXT portal that enables proactive decision-making and confidence in platform operations. Required Experience & Skills - 6–10 years in technical product management, SRE, platform engineering, or operations-focused roles - Strong understanding of VMware ecosystems (VCF, vSphere, NSX, vSAN) preferred - Hands-on experience with observability platforms (SL1,AriaOps, Datadog, Prometheus, etc.) - Familiarity with AIOps concepts and operational telemetry - Ability to translate operational complexity into simple, scalable products - Proven systems integration experience, designing and delivering end-to-end observability integrations across heterogenous systems. About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

• Lead sprint planning and program execution. • Own demand intake and requirements gathering. • Define and prioritize Unified Platform scope of work. • Identify dependencies and remove delivery blockers. • Drive BODS retirement and consumer sign‑offs. • Support FDL OneLake and EDL retirement initiatives. • Migrate BW/4HANA datasets to Unified Platform/FDL. • Support SAP Domain AI Agent efforts (as applicable).

Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. #LI-Hybrid Job Description We're looking for someone with deep IT domain knowledge and an entrepreneurial spirit to join the Nexthink Library team, creators of the no-code content packs that make Nexthink instantly valuable for customers. You'll own a portfolio of IT topics (for example: AI compliance, endpoint health, collaboration tools, Windows upgrades, or zero-trust readiness) and lead them end-to-end: researching customer pain points, shaping the roadmap, creating the solutions yourself, and collaborating across product, marketing, and customer success to bring them to market. This role is ideal for experienced IT consultants or IT professionals who want to dramatically scale their impact. Instead of helping one company at a time, you'll identify patterns across industries and build solutions that help thousands of organisations and millions of employees work more efficiently and productively. It's also a great match for product managers with strong IT backgrounds who want to build and ship solutions fast. You can design, create, and release content in minutes, without waiting for engineering cycles, while also contributing directly to Nexthink's growth. What You'll Do Own Your Domain - Define and deliver the roadmap for multiple IT topic areas within the Nexthink Library. - Spot trends, customer pain points, and emerging technology to identify impactful new solutions. Build and Ship No-Code Solutions Fast - Design and build Nexthink Library packs end-to-end from concept to ready-to-use solutions. - Ship in minutes, not months, without waiting for engineering cycles by leveraging Nexthink's platform capabilities. We were able to respond to the Crowdstrike outage in under a day and help our customers immediately. - Track adoption, usage patterns, and customer outcomes to understand what resonates and continuously iterate. Collaborate and Influence - Craft and deliver compelling product pitches to internal teams, customers, and prospects, highlighting how your packs solve their most pressing issues. - Collaborate across Product, Sales, and Customer Success to understand market needs, influence platform capabilities, and build solutions that help win and retain customers. Qualifications - 5 - 7 years of experience in Enterprise IT or IT Consulting, ideally in Digital Workplace, End-User Computing, IT Operations, or related domains. - Experience at the Senior Consultant or Consultant level at IT consulting firms, like Accenture, Deloitte, EY, KPMG is particularly valuable. Product management experience is a strong plus. - Proven ability to structure complex IT problems, uncover insights, and translate them into clear, actionable solutions. - Broad understanding of modern enterprise IT environments, including workplace technology, IT service delivery, endpoint management, identity, and cloud-based collaboration platforms. - Strong communication and storytelling skills: experience surfacing customer pain points, framing them in a broader business or industry context, and pitching solutions that clearly convey value. - Entrepreneurial and self-directed, comfortable owning outcomes end-to-end and working in an environment with many inputs and stakeholders. - Collaborative and adaptable, thriving in a fast-moving environment with many inputs and stakeholders. Why you'll Love it Here - Impact: Own a highly visible, strategic product area that directly drives customer satisfaction and business differentiation. - Growth: Be part of a company scaling rapidly - with career opportunities that grow as fast as we do. - Culture: Thrive in an environment that values innovation, collaboration, and pushing boundaries. - Team: Collaborate with some of the brightest minds in digital employee experience, in a high-trust, high-autonomy team environment. - Innovation: Work at the forefront of IT trends and help translate them into actionable solutions for global organizations. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees 'Nexthinkers', and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: - Permanent Contract and a competitive compensation package. - Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses. - Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. - Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer). Plus, company-paid bank holidays (12), sick days (10-30), bereavement leave (5), and 3 days per year for volunteering. - Free access to professional training platforms to explore your interests and enhance your skills. - Stay covered against accidents, bodily injuries, and disabilities with our personal accident insurance policy, providing assurance with coverage up to three times your annual CTC. - New mothers are entitled to up to 26 weeks of maternity leave, with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 6 weeks of paternity leave, while adoptive parents are eligible for 26 weeks of leave for mothers and 6 weeks for fathers. - Under the Payment of Gratuity Act, receive gratuity at the rate of 15 days of basic pay for every completed year of service, provided you've been employed by the company for a minimum of 5 years. Gratuity is payable at retirement or resignation based on your last drawn basic pay. - Bonuses for referring successful hires after three months of continuous employment. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

Duties - Create product vision and strategy, including by defining long-term direction, setting measurable success metrics, and identifying market opportunities. - Create product roadmap, including by building and maintaining release plans, prioritizing features based on impact and resources, and communicating the roadmap to stakeholders. - Stakeholder alignment and communication, including by building consensus with leadership and cross-functional teams and resolving competing priorities. - Guide analytics and market research, including by directing analysis to support decision-making and validating market sizing. - Conduct high-level UX research oversight, including by approving scope and methods and ensuring insights inform roadmap. - Approve product designs, including by reviewing final UX/UI and validating alignment with strategy and user needs. Requirements - Bachelor’s degree in Engineering (any), Computer Science, or related field, or foreign equivalent - Two (2) years of experience in the job offered or a related occupation performing product management services within the cryptocurrency or financial technology space. - Experience must include utilizing Figma design tools; leveraging project management software such as Jira or Linear; working with fintech products; working on Bitcoin wallets; building on Bitcoin Layer 2 technologies; working on brokerage trading tools and experiences; cross-functional communication and collaboration; conducting UX research; working with compliance teams; creating marketing assets; working with operational teams; UX design; product and feature design; and performing data analysis and analytics. Location and Salary - Teleworking allowed within commutable distance of River Financial, Inc.’s offices in San Francisco, CA, New York, NY, and Columbus, OH. - Salary range between $87,464 to $220,000 per year - Significant equity stock options - Medical, Dental and Vision Benefits - Unlimited PTO - Parental Leave separate from regular PTO policy - 401k