At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities. Now, we’re looking for talented individuals to join our team and make a difference. Job Purpose: The bilingual (English-French) Senior Account Manager will work to achieve and exceed renewal and account extension targets, through the maintenance and expansion of relationships of assigned client accounts throughout the country of Canada market, and globally as required. The Sr. Account Manager will represent the entire range of company products and services to assigned clients, lead the client account planning cycle and ensure assigned clients’ needs, expectations and contractual obligations are met by company. The Sr. Account Manager will collaborate with the various departments within the company group, including: Medical Services Operations, Assistance Center Operations, Clinic Operations, Regional General Management, Director of Assistance and Regional Medical Directors with the ultimate objective of maintaining a consistent approach and ensuring full compliance to clients’ standards & requirements. Essential Job Duties and Responsibilities: Account Management - Establish and maintain effective relationships across the key customer stakeholders in assigned book of clients with focus on client satisfaction, retention and identifying opportunity to drive additional solutions that fill uncovered client gaps. - Develop a detailed and relevant understanding of each client’s business, organizational structure, global operational footprint, business trends andoperational requirements to enable the promotion and selling of relevant company services. - Support the cross border agenda of growing International SOS’ overall worldwide business with assigned accounts. - Lead in the coordination of legal documents, pricing framework and account management tools. - Provide value added client and industry-specific medical and travel security knowledge to clients within a consultative selling framework, and deliver client specific solutions. - Implement a client visit plan and maximize face-to-face client sales time to drive client retention, renewal and account extension; to include annual contract renewal meetings, quarterly review meetings, monthly reporting updates and ongoing / daily follow up of requests, tasks as they arise Qualifications: Required Skills and Knowledge - Proven consultative / solution selling skills based on a recognized methodology such as Value Selling (SPIN) and Relationship Selling. - Strong relationship building skills. A natural networker with the ability to map out account plans and support upselling into assigned accounts. - Well-developed influencing and negotiating skills with the ability to motivate and influence internal and external clients to commit to buy and the drive to close sales. - Good strategic thinker with strong planning and organization skills who has the experience to develop solutions by adopting a consultative sales approach. - Excellent time management skills with the ability to successfully manage numerous projects simultaneously, including activity planning and pipeline management. - Strong individual who can work autonomously and within a team to deliver results. - Ability to research and successfully gather all the required / relevant information relating to a client, prospect and/or individual/contact to support each stage of the sales process. - Excellent numeric, written, oral communication and presentation skills. - Computer literate (MS Word, Excel, PowerPoint and CRM applications). - Cultural sensitivity and awareness. Ability to work in a multi-lingual, multicultural environment where collaboration is the norm. - Ability to objectively assess own performance and implement self-development plans. Required Work Experience - Proven experience in a sales / business development role with sales and gross profit responsibility and a track record of achievement. - Direct B2B solution/consultative selling experience in complex / service industry selling experience to a similar client base. - Exposure to working in a cross-border engagement sales environment. - Previous working experience of selling to emerging markets is an advantage. - Prior working experience or demonstrable knowledge of offshore is an advantage. Other Requirements: Job Location - This bilingual Sr. Account Manager will be based in Montreal, Quebec; or other major metropolitan areas may be considered. This role is part of our team in Canada / Americas Region, working remotely, with frequent travel throughout the country to visit clients and attend events. #Americas Required Education - Educated to University level Required Languages - Ability to communicate in English and French fluently (oral and written) an absolute must. Required Travel - Frequent throughout the country of Canada. Occassional international travel possible. Footer By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success. 13,000 experts | 1,200+ locations | 90 countries | 110+ languages Start your journey with us today. Apply now!

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world. By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next. At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future. The Role This advanced role is responsible for producing new sales and growing brand awareness within a defined territory by selling the Lumen portfolio of products, services and solutions. As a desk-based position, with limited field engagement, this role will target mostly new logo acquisition and development through well-supported sales and prospecting motions, as well as assist in development of peers and newer team members when required. The Main Responsibilities - Desk-based prospecting, selling and account management into assigned customer, meeting assigned monthly sales quotas. Proactively solve sales challenges and customer obstacles. - Deliver a strong value proposition during consultative and transactional selling approaches that maximize sales revenue. - Prospect and qualify through calls, emails, social media, internal marketing campaigns, call blitzes, follow up, etc. - Effectively navigate company systems and tools to provide customers with timely quotes, follow up. - Prepare agendas for every customer call, conduct strong customer meetings and identify opportunities from every sales call. - Engage internal resources and support personnel to provide an exceptional customer experience. - Leverage the broader sales resource eco-system to drive high impact opportunities. - Work with urgency through all aspects of the sales cycle through closing. - Maintain updated sales stages and accurate notes in Salesforce.com. Create and maintain account plans as required. - Provide activity reports as required. Forecast and commit monthly sales volume accurately. - Attend assigned meeting and participate in all company training requirements. - Mentor teammates as a senior person on the team and lead by example with a strong attitude, high energy and leadership characteristics. What We Look For in a Candidate - 4+ years sales experience - Experience selling similar products and solutions. - Experience selling telecom/telecom solutions. - Advanced sales experience in a similar desk-based or inside/outside role. - History developing new accounts and opening new sales territories a plus. - Ability to conduct an efficient sales call or web-conference. - Prepared, organized and planned approach to daily business pursuits. - Persuasive selling skills and prospecting skills – cold calling, e-mail, social media, messaging, etc. - Effective relationship building. Positive, effective communicator. Team player and coachable. Results-oriented/outcome-driven. Works well when presented with challenges. - Proficiency in Salesforce/CRM. - Work daily with integrity and follow the Lumen Unifying Principles. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $49,613 - $66,150 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $52,101 - $69,458 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $54,579 - $72,765 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: - Benefits - Bonus Structure #LI-Remote What to Expect Next Requisition #: 341815 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

• Develop and execute territory and account strategies aligned to business objectives • Analyze market trends and customer potential to identify profitable opportunities • Build strong customer relationships through regular visits and presentations • Lead contract negotiations to maximize revenue and profitability • Collaborate with Product Development teams on new projects • Deliver accurate quotations and proposals that convert leads into closed deals • Monitor performance and margin development across your territory • Understand customer needs and future trends to build strong value propositions • Work with the Value+ team to develop robust business cases • Act as the voice of the customer internally to influence product, quality, and service improvements • Partner with Quality teams to follow up on claims and ensure service excellence • Strengthen market intelligence and competitive awareness • Follow pricing and quotation processes in line with Delegation of Authority • Challenge the status quo with new ideas supported by data and business cases • Keep Salesforce (SFDC) up to date with visits, opportunities, and actions • Provide monthly insights and performance updates to the Sales Manager

• Manage and grow a portfolio of OEM, VAR and Distribution channel partners to drive revenue, market share, and long-term business value • Identify and pursue new channel opportunities, strategic collaborations, and external partnerships for assigned markets and product lines • Develop partner business plans, sales forecasts, and performance metrics • Conduct regular business reviews with partners to assess performance, compliance, and growth opportunities • Lead contract negotiations including multiyear, multimillion‑dollar commercial agreements • Drive channel quota attainment and ensure high end‑user and partner satisfaction • Support partners in developing go‑to‑market strategies, pricing approaches, and co‑marketing initiatives • Enable partner sales teams by supporting training, product presentations, demos, and sales collateral to ensure strong engagement and mindshare • Work closely with internal marketing and product management to develop effective partner promotions and campaigns • Participate in cross‑functional teams (Legal, Manufacturing, R&D, Marketing, Operations) to support the development and execution of partner opportunities • Train direct sales teams on how to best engage with and support various channel partners in the field