• Design and build product features across a suite of platforms, balancing work between legacy WebForms components and newer development in .NET 10 Blazor • Support the transition of applications toward an Azure-based architecture, contributing to both design decisions and hands-on implementation • Work with SQL Server using T-SQL to build, optimize, and maintain performant data structures and queries • Collaborate closely with Product, UX, and other members of the team to translate requirements into clean, scalable solutions • Contribute to DevOps practices, including CI/CD pipelines, deployments, and improving overall development workflows • Maintain and improve existing code, with a focus on stability, performance, and gradual modernization • Participate in code reviews and team discussions to keep quality high and approaches consistent • Troubleshoot and resolve issues across the stack, from UI through to database

• Evaluate and implement emerging AI tools to drive measurable GTM efficiency and effectiveness • Automate pre- and post-event workflows for marketing campaigns, lead capture, and content distribution • Enable intuitive knowledge discovery with intelligent, searchable internal systems for Sales and Customer Success teams • Orchestrate ABM campaigns across channels with dynamic personalization and closed-loop measurement • Enhance revenue forecasting with AI-assisted frameworks, automated performance tracking, and predictive analytics • Develop educational lead magnets, calculators, interactive tools, and other content to engage targeted micro-segments • Automate QBR decks, competitive briefs, and reporting from product usage, revenue, and account health signals • Generate AI-driven sales decks tailored to buyer role, industry, and deal stage, eliminating one-size-fits-all materials • Launch AI-driven re-engagement campaigns to revive closed-lost opportunities

• Develop and Maintain: Focus on discovering, designing, developing, and maintaining SmithRx product features using a varied technology stack such as Golang, JavaScript/TypeScript, Node, GraphQL, and SQL (amongst others), while leveraging CI/CD to iterate quickly. • Collaborate on Design: Work with technical leads, senior engineers, and stakeholders to translate requirements into high-quality, AI-native software, actively contributing to technical design and scoping discussions. • Build the Stochastic/Deterministic Bridge: Help implement the "safety rails" around LLMs, writing deterministic software that effectively manages, validates, and wraps the stochastic nature of AI models to ensure accuracy in healthcare data. • Uphold Best Practices: Consistently apply software development best practices, design patterns, testing, and automation, utilizing emerging AI technologies like Claude-code, Copilot, or similar tools to accelerate development. • Leverage Cloud Infrastructure: Utilize AWS technologies, like Lambda, Managed Kafka, and EKS, to handle various types of jobs and batch processing. • Support Production: Troubleshoot production issues by participating in bug triage, assessing impact, and collaborating with the team to implement short-term mitigations and long-term root cause fixes. • Drive Team Excellence: Foster a collaborative learning culture by actively participating in code reviews, sharing knowledge, and exploring innovative technologies alongside the engineering team.

• Own end-to-end technical support for customers in your region across SambaRack, SambaStack, and SambaCloud • Serve as the regional support lead and primary technical point of contact for your customer base • Support customers in debugging machine learning models and resolving complex, full-stack computing environment issues • Participate in on-call rotations as required to ensure continuous coverage for production environments • Partner with the global support lead and other regional leads to maintain and continuously improve support processes and procedures • Coordinate with site reliability engineers to proactively reduce reactive customer issues • Coordinate with field service representatives to minimize the impact and duration of maintenance windows • Provide structured product feedback to engineering via Jira • Assist engineering by testing new features prior to release • Author and review internal and external knowledge base articles • Contribute to and review product documentation to ensure accuracy and completeness