• Own end-to-end technical support for customers in your region across SambaRack, SambaStack, and SambaCloud • Serve as the regional support lead and primary technical point of contact for your customer base • Support customers in debugging machine learning models and resolving complex, full-stack computing environment issues • Participate in on-call rotations as required to ensure continuous coverage for production environments • Partner with the global support lead and other regional leads to maintain and continuously improve support processes and procedures • Coordinate with site reliability engineers to proactively reduce reactive customer issues • Coordinate with field service representatives to minimize the impact and duration of maintenance windows • Provide structured product feedback to engineering via Jira • Assist engineering by testing new features prior to release • Author and review internal and external knowledge base articles • Contribute to and review product documentation to ensure accuracy and completeness

Description Join Rimkus and unlock your potential with endless opportunities for growth, learning, and making a difference! Rimkus (www.rimkus.com) is a worldwide leader in Engineering and Technical Consulting. Rimkus experts specialize in building envelope engineering, forensic consulting, dispute resolution, construction management services, and solutions built for the environment. NOW IS THE TIME to join this growing and stable company!  We offer our full-time employees a competitive salary, bonus opportunities, and a comprehensive benefits package that includes medical, dental, vision, life, disability, employer-matching 401(k), and advancement opportunities!  Overview: We are seeking an Industrial Hygiene Consultant with a broad background to assist in evaluating and controlling a wide range of risks associated with occupational and public exposure to safety and health hazards (e.g., chemical, biological, and physical hazards). With the support of the Rimkus staff, you will manage, plan, coordinate, conduct, and complete investigations to address complex questions.

• Create and integrate AI agents to enhance the efficiency, productivity, and quality of VLSI design flows. • Collaborate on the design and implementation of algorithms and models that can optimize VLSI design processes. • Contribute to the development of software tools and frameworks that support the integration of AI in VLSI design. • Analyze and interpret data to identify patterns and insights that can inform the development of AI-driven design methodologies. • Stay ahead of the latest advancements in machine learning, deep learning, and VLSI build to continuously improve our solutions.

• Engage with our partners and customers to root cause functional and performance issues reported with NCCL • Conduct performance characterization and analysis of NCCL and DL applications on groundbreaking GPU clusters • Develop tools and automation to isolate issues on new systems and platforms, including cloud platforms (Azure, AWS, GCP, etc.) • Guide our customers and support teams on HPC knowledge and standard methodologies for running applications on multi-node clusters • Document and conduct trainings/webinars for NCCL • Engage with internal teams in different time zones on networking, GPUs, storage, infrastructure and support.