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SambaNova Systems

Supercharge AI apps with SambaNova Cloud! Accelerate your AI journey. Unlock lightning-fast inference on Llama 3.1.

Full Stack Support Engineer

Full-stack EngineerSoftware EngineerFull TimeRemoteMid LevelTeam 201-500Since 2017H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

47 days ago

Salary

0

Seniority

Mid Level

Bachelor Degree2 yrs expEnglishITSMPythonShell ScriptingGo

Job Description

Full Stack Support Engineer

SambaNova Systems

• Own end-to-end technical support for customers in your region across SambaRack, SambaStack, and SambaCloud • Serve as the regional support lead and primary technical point of contact for your customer base • Support customers in debugging machine learning models and resolving complex, full-stack computing environment issues • Participate in on-call rotations as required to ensure continuous coverage for production environments • Partner with the global support lead and other regional leads to maintain and continuously improve support processes and procedures • Coordinate with site reliability engineers to proactively reduce reactive customer issues • Coordinate with field service representatives to minimize the impact and duration of maintenance windows • Provide structured product feedback to engineering via Jira • Assist engineering by testing new features prior to release • Author and review internal and external knowledge base articles • Contribute to and review product documentation to ensure accuracy and completeness

Job Requirements

  • Bachelor's degree in Computer Science or Information Technology, or 2+ years of hands-on IT or technical support experience
  • Solid understanding of AI and machine learning concepts and terminology
  • Demonstrated troubleshooting skills and strong critical thinking in complex technical environments
  • Working knowledge of Shell scripting, Go, or Python
  • Familiarity with computer networking troubleshooting and IT Service Management (ITSM) processes
  • Exceptional communication and presentation skills
  • Strong relationship management skills
  • Excellent interpersonal, planning, and organizational skills

Benefits

  • 95% premium coverage for employee medical insurance
  • 77% premium coverage for dependents
  • Health Savings Account (HSA) with employer contribution
  • Dental insurance
  • Vision insurance
  • Short/Long term Disability insurance
  • Basic Life insurance
  • Voluntary Life insurance
  • AD&D insurance plans
  • Flexible Spending Account (FSA) options
  • Subscription to Headspace
  • Gympass+ membership access to physical gyms
  • One Medical membership
  • Counseling services with Employee Assistance Program
  • Well-being benefits for you and your dependents

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