• Roadmap Execution: Efficiently checking off deliverables from a pre-mapped project plan. You will be the primary "builder" responsible for turning requirements into live HubSpot features. • Technical Translation & Roadmap Population: Conduct a high-level system review to identify architectural improvements (e.g., further integration of deal and customer-levels). With the support of the commercial team, you will translate the customer journey into system improvements that drive the ongoing roadmap. • Post-Sales Ops Support: Building out the post-close HubSpot reporting and processes required to effectively onboard and operate our products. This includes ensuring a seamless handoff from Sales to Post-Sales and providing visibility into downstream metrics. • Ad-Hoc Technical Requests: Acting as a responsive resource for day-to-day HubSpot tasks, troubleshooting, and configuration tweaks as directed by your manager. • Sales Enablement Implementation: Building automated nudges, workflows, and real-time dashboards that eliminate manual work for the sales team based on specific internal requirements. • Data Integration & Maintenance: Executing the technical connection of external sources—specifically Jira and Notion—ensuring data flows correctly according to established mapping. • Data Integrity: Maintaining clean, consistent, and actionable data across the CRM to ensure high-fidelity reporting for executive leadership.

• Leite Projektteams und unterstütze Kunden bei der Verbesserung ihrer Cybersicherheit im IT-Infrastruktur-Umfeld • Begleite Kunden durch technische Assessments, Audits und Sicherheitsbewertungen • Konzipiere Sicherheitsarchitekturen und passgenaue Sicherheitsstrategien und unterstütze Kunden bei der Einführung • Sensibilisiere Kunden für das Thema Informationssicherheit im technischen Kontext und erarbeite Maßnahmen • Bring Ideen und Vorschläge in Schnittstellenthemen ein (z.B. Datenschutz, Betriebsorganisation, Dienstleistungsmanagement) und entwickle so unsere Beratungsfelder weiter

Position Overview The Senior RTCDP Technical Consultant is a hands-on expert in Adobe Real-Time Customer Data Platform (RTCDP). This role is responsible for designing, configuring, and validating the data and identity foundation that supports segmentation, activation, personalization, and downstream orchestration across AJO, Marketo, AEM, CJA, and external destinations. You will work closely with Enterprise Architects, AEP engineers, AJO/CJA consultants, and Adobe teams to bring enterprise CDP use cases to life. You will shape data models, identity strategies, ingestion pipelines, and activation workflows to ensure unified profiles and high-quality data powering customer experiences. Key Responsibilities RTCDP Implementation & Configuration - Configure RTCDP components including identity namespaces, datasets, schemas, and mapping workflows. - Implement batch and streaming ingestion pipelines using sources, connectors, and APIs. - Set up segment definitions, audience sharing, and activation readiness checks. - Validate the end-to-end flow from ingestion → profile → segmentation → activation. Identity & Profile Architecture - Design and implement identity stitching frameworks across CRM IDs, ECIDs, hashed emails, AAIDs, and other identifiers. - Configure identity graphs and verify stitching accuracy and profile completeness. - Troubleshoot identity-related issues including profile fragmentation, namespace conflicts, and match rate drops. Data Modeling & Governance - Map CRM, behavioral, transactional, and event data to XDM classes and field groups. - Implement governance, data minimization, and consent-related rules for activation. - Ensure data quality, deduplication, normalization, and schema consistency. Segmentation & Activation - Build RTCDP segments (rule-based, event-based, account-based, and streaming). - Configure and test activation destinations including: - Paid media - Email - Marketing automation - Cloud export destinations - Validate activation performance, latency, and audience accuracy. Cross-Solution Collaboration - Work with AEP Technical Consultants to align datasets, schemas, and identity requirements. - Partner with AJO Consultants to ensure journey triggers and decisioning rules receive accurate audience input. - Support CJA Consultants to align event and profile datasets for reporting. - Collaborate with Adobe and client architects to ensure system interoperability. Quality, Testing & Delivery - Evaluate ingestion success, data lineage, schema adherence, and governance compliance. - Conduct QA across segments, identities, profiles, and activation endpoints. - Identify risks tied to data completeness, identity match rates, or activation discrepancies. - Produce documentation, mappings, runbooks, and client-facing technical reports. Required Skills & Experience Platform Expertise - RTCDP (core) - AEP (schemas, datasets, identities, sources) - AJO (audience sharing + orchestration inputs) - CJA (dataset readiness for reporting) - Familiarity with AEM Assets where metadata-driven segmentation applies Data Expertise - Identity stitching - XDM schema mapping - Event-to-profile linkage - Governance and privacy rules - Batch and streaming ingestion pipelines Solution Expertise - Integration experience across CRM systems, ad platforms, Marketo, Workfront, ESPs, and web/mobile analytics - Experience with AEP Query Service and Data Distiller for audience analysis and enrichment Preferred Experience - Strong SQL and data troubleshooting skills - Experience with cloud platforms (Azure, AWS, GCP) - Experience in enterprise MarTech ecosystems - Strong client-facing and documentation experience About Blue Acorn iCi Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results. Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us. Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement. Why Join Us? Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital. Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves. If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place. ***Candidates must have unrestricted authorization to work in the United States without the need for employer sponsorship now or in the future. Infosys Nova Holdings, LLC does not provide immigration or visa sponsorship for this position (including H4 EAD, H‑1B, OPT, CPT, TN, O‑1, E‑3, or J‑1 visas).*** Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more! Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability. Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice. Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: careers@blueacornici.com. California applicants: Please click here for CCPA disclosures.

Operations Full-time Location: Remote; we are specifically looking for candidates located in the UK. Company Overview: Function Health is the AI operating system for health, designed to empower people to live 100 healthy years. Through advanced diagnostics, deep biomarker testing, longitudinal data, and AI-enabled insights, Function equips hundreds of thousands of members with the intelligence to take control of both the quality and length of their lives. Function has been recognized as one of Fast Company's Most Innovative Companies of 2024 and is venture-backed by Andreessen Horowitz (a16z), with a recently announced $298M Series B. Function's Imaging Team powers one of the most advanced cancer screening platforms in the world, offering AI-driven MRI scans across 13 organs at 180+ imaging facilities in 150+ cities across the US and abroad. This infrastructure sits at the core of Function's mission to move healthcare from reactive to proactive, and is scaling rapidly as part of the company's next chapter of growth. We are building a world-class team that believes deeply in that mission, operates with a relentless bias toward action, and brings the technical rigor to match the ambition. Role: As a Care Advisor on the imaging team, you will be the operational backbone, ensuring a seamless member experience. This is primarily a backend operations role with customer-facing responsibilities, focused on executing the numerous detailed tasks required to move members through the screening process efficiently. You'll drive process improvement, automation initiatives, and operational excellence while serving as a key contributor to product development through frontline insights. You will also be the main point of contact for members throughout their journey. You will work closely with the Clinical team and partner facilities to ensure all operational requirements are met for an exceptional member experience. You are responsible for orchestrating the complex workflow between clinical teams and scanning sites, proactively identifying bottlenecks, and implementing solutions that enhance both efficiency and member satisfaction. Key Responsibilities: - Execute and manage all backend operational tasks required to move members through the imaging process efficiently. - Partner with sites to ensure members are scheduled, paperwork is ready, and radiology reports and images are retrieved promptly when they are ready. - Thoroughly understand and apply standard operating procedures to ensure high-quality service delivery and document best practices for consistent execution across the team. - Provide operational coverage for US time zones by managing time-sensitive member and site requests during US after-hours periods. - Continuously seek ways to eliminate manual tasks and improve operational efficiency and member satisfaction. - Serve as the main point of contact for members should they have any difficulties throughout the member journey. - Proactively contact members to secure any missing medical information before their scan appointment. - Act as the liaison for any site issues that arise, facilitating quick and effective resolution. - Work closely with the clinical team to ensure seamless handoffs and information flow. - Contribute to product development by identifying opportunities for improvements and reporting issues encountered during daily operations. Qualifications/Skills: - 1-5 years in a customer service and operations role - Bachelor’s or Higher - Operational Excellence: Strong process management and execution skills with proven ability to handle complex, multi-step workflows efficiently and accurately. - Service Excellence: Excellent customer service and communication skills. Proven ability to build and maintain strong customer relationships. - Exceptional Interpersonal Skills: Highly empathetic and able to understand and respond to the needs of customers. Resourceful and proactive in addressing customer needs and operational challenges. - Strong Organizational Skills: Detail-oriented with excellent organizational and time-management abilities, allowing you to effectively multitask and manage multiple priorities simultaneously. - Problem-Solving & Process Improvement: Analytical mindset with demonstrated ability to identify inefficiencies, propose solutions, and implement process improvements. Resourceful and proactive in addressing operational challenges. - Technical Proficiency: Comfortable with technology and able to quickly learn new systems and processes. Ability to identify technical issues and contribute to product development discussions. - Healthcare Background: Familiarity with a medical environment is a plus. Why You'll Love Working With Us: As a Care Advisor, you'll have the opportunity to make meaningful contributions within a fast-growing organization committed to early cancer detection. You’ll also have access to: - Base Compensation Range: £50,000 - £70,000 - Stock options. - Comprehensive health, dental, and vision plans for you and your family. - Flexible work environment. - Team off-sites and wellness initiatives. - Competitive vacation policy. - A culture that emphasizes continuous learning and personal growth. We value our team and offer a competitive salary, equity and benefits package, flexible, fully-remote working hours, and a dynamic work environment where creativity and innovation are encouraged. If you are a highly motivated and experienced individual who is passionate about using technology to improve people’s lives, we would love to hear from you. Join Function Health and become a part of our mission to revolutionize healthcare. Work with us to make a difference in the lives of thousands, ensuring a healthier future for all. Discover more about us and how we're changing the face of healthcare at Function Health. Important Notice: Legitimate communication from the Function Health team will always come from an email address ending in @functionhealth.com. Function Health will never request personal information such as banking details or payment during the hiring process. Please be cautious of communications or job offers that come from other email domains, instant messaging platforms, or unsolicited calls. If you ever have doubts about the legitimacy of a communication, please reach out to us directly at talent@functionhealth.com.