Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: Top Secret Public Trust/Other Required: None Job Family: Technical Solutions Job Qualifications: Skills: Business Strategies, Solution Architecture, Technical SolutionsCertifications: NoneExperience: 15 + years of related experienceUS Citizenship Required: Yes Job Description: We are GDIT - the people supporting and securing some of the most complex government, defense, and intelligence projects across the United States. The breadth of our portfolio and scale of our company ensures your access to new challenges and expanded roles as our business and mission-impact grows. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important. We think. We act. We deliver. This team includes an exciting portfolio of programs comprised of building and supporting technical solutions to foster customer mission success - from service delivery to large-scale supply chains, mission support, cloud, AI/ML, cyber security, data analytics and more. GDIT’s Diplomacy, Enforcement & Space (DES) Business Area is seeking a highly experienced IT Services Leader to build strategy, provide operational excellence, and help position GDIT as a strategic partner with the Department of State Consular Affairs (CA) Bureau. As an IT Services Leader, you will promote GDIT’s brand awareness and position GDIT as a strategic delivery partner. The ideal candidate has relationships with key CA decision makers in the DOS organization as well as experience successfully managing major programs. You will help the CA meet emerging mission needs, provide leadership and foster a high performing team environment, help GDIT continue to grow and expand the portfolio. RESPONSIBILITIES: - Interface with CA to align GDIT capabilities and strengths to meet mission needs - Develop and leverage relationships with key decision makers and influencers - Strengthen alignment of GDIT organizational capabilities to client needs - Participate in all phases of the capture and growth life-cycle, providing the “voice of the customer”, including reviews and proposal and content development REQUIRED QUALIFICATIONS: - Ability to obtain up to a Top Secret clearance - Bachelor’s Degree or equivalent, 10+ years of leadership experience - Candidates must have in-depth leadership experience supporting programs at CA - Proven experience driving culture change and leading a dynamic mission-focused teams - Strong strategic development and implementation experience, directing large teams - Experience with federal proposal processes, delivery and execution - Proven aptitude for teaching, coaching and mentoring - Local to the DC metro area and ability to travel to customer sites, as needed, is required DESIRED CERTIFICATIONS: - Project Management Institute, Project Management Professional (PMP) WHAT GDIT CAN OFFER YOU: - Entrepreneurial, flexible and dynamic environment with the ability to make a difference - 401K with company match - Diverse, collaborative teams of highly motivated critical thinkers and innovators - Challenging work that makes a real impact on the world around you - Internal mobility team dedicated to helping you own your career The likely hourly rate for this position is between $102.00 - $138.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 8 Travel Required: 10-25% Telecommuting Options: Remote Work Location: Any Location / Remote Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

• Identifying opportunities for improvement within Electronic Health Record (EHR) systems • Providing support to healthcare teams, physicians, clinicians, pharmacists, and healthcare workers • Providing education on EHR functionality, patient care gaps, and workflow • Assisting priority IDN’s and Health systems in identifying potential gaps/barriers within EHR systems • Problem solving and providing potential solutions for EHR gaps • Working collaboratively with end users and licensed clinicians to ensure patient safety gaps are identified • Aligning resources to develop comprehensive plans by priority institution • Completing needs assessments with institutional customers to address patient safety gaps in the EHR • Developing and implementing comprehensive customer specific plans • Acting as a subject matter expert in Health IT to stakeholders • Sharing Health IT insights with appropriate stakeholders

• Identify opportunities for improvement within Electronic Health Record (EHR) systems related to patient care, access, treatment processes, patient identification. • Provide support to the healthcare team; physicians, clinicians, healthcare workers, affiliates, and partners by offering continuous troubleshooting and identifying improvements in clinical information systems. • Assist priority IDN’s, Health systems, and community oncology groups in identifying barriers within EHR systems. • Problem solve and provide potential solutions for EHR gaps. • Work collaboratively with customers to ensure patient safety gaps are identified. • Complete needs assessments with customers to address patient care gaps in the EHR. • Develop and implement comprehensive customer specific plans.

Looking to work for the best in the industry? Look no further than POOLCORP, the world's leading distributor of outdoor living products. With over 445 Sales Centers in 13 countries and a team with more than 6,000 dedicated employees, we are committed to meeting the needs of our customers with pride and professionalism. Our network includes SCP Distributors, SCP Distributors International, Superior Pool Products, National Pool Tile, Pinch A Penny, and Horizon Distributors. Why join POOLCORP? We offer a wealth of opportunities for career growth and advancement, with comprehensive training programs to support your success.  As a company, we value integrity, trust, diversity, and innovation, and we strive to foster a family-oriented, hometown culture that is supported by our strong, stable, and growing business. Join us today and experience the best of both worlds! So, end your job search here – at POOLCORP – Where Outdoor Living Comes to Life! You want Benefits? You’ve got it! Our generous benefits package includes:  - Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs - 401 (k) with generous company match - 13 days of paid time off (PTO) & 8 Paid Holidays (NOTE: PTO increases with tenure!) - 100% employer paid Life Insurance and Long-Term Disability Insurance - Paid Parental Leave - Fully Funded Tuition Education Programs - Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance - Employee Stock Purchase Plan - Employee Discounts and much more! We are seeking a highly skilled Help Desk Analyst I to join our team! What to Expect? - Help Desk Analyst I respond to end-user requests for technical assistance by Phone, email, or ticketing system. - Troubleshoots and resolves basic computer, application, system, device, access or performance issues. - Being a Help Desk Analyst I uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. - Utilizes product information or solution database to research, troubleshoot, and deliver solutions. - Additionally, Help Desk Analyst I advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. - Escalates problems to appropriate levels or teams to achieve issue resolution. - May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. - Fulfills all service level standards for response time and quality. - Typically reports to a supervisor. Possesses a moderate understanding of general aspects of the job. On a daily basis our Help Desk Analyst I: - Provide Tier 1 level of support. - Escalate priority support issues to Level 2. - Collect and forward all relevant information prior to escalations to level 2. - Maintain a positive working relationship with business lines and other departments. - Prioritize and schedule work as necessary to maintain department service level. - Update and Maintain cases in a timely fashion. - PC hardware and software problem Solving. - Basic networking skills and troubleshooting. - Wireless and remote connectivity troubleshooting. - Working well with both internal and external groups and teams. - Enhances team productivity by helping others. - Writes technical documents and knowledge base articles. - Adheres to department policies and procedures. - Provides hardware and software support for senior executives. What You Will Need: - 1 year of experience in information technology environment (preferred). - Associate degree in information technology or 1.5 years of related help desk experience. - Strong communication skills, both written and verbal. - Strong computer skills including use of MS Office programs. - Professional phone manners. - Must be team orientated, have a strong service orientation. - Able to work 100% remote. - Keeping detailed records of specific issues reported via CRM - Ability to prioritize and multi-task effectively - Professional phone manners. Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions.  All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized. POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer – By Choice. The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.