Synovus is an Equal Opportunity Employer committed to fostering an inclusive work environment.
Merchant Services Analyst
Location
United States
Posted
63 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Merchant Services Analyst
Synovus
Role Description Leverages knowledge of merchant services products and processes to support Merchant Sales and customers during critical stages of our customer relationships. Applies product expertise to assist Sales in researching, advising, and demoing for moderately complex product needs and integrations. Serves as the single point of contact for merchants from application approval through activation and go live. Trains customers on the use of Merchant products and services and provides a consultative approach to the onboarding experience. Responsible for triage and resolution of product issues reported by our customers. Interacts with various departments on an ongoing basis. Communicates any cross-sell opportunities to the sales team. - Drives value creation for new Merchant Services customers and Synovus by minimizing the time from customer application approval through full product activation. - Engages directly with new customers, Sales, support teams and vendors to ensure all products and services are delivered within expectations. - Ensures customers complete any activation requirements and all documentation is properly retained. - Trains and supports customers during the activation warranty period. - Identifies and reports cross-sell opportunities as they may arise. - Safeguards customer relationships and experience through receipt, prioritization, triage and resolution of product issues and questions. - Engages directly with customers through various channels to rapidly understand and resolve situations which may impact our customer's business. - Utilizes knowledge of Synovus products and vendor capabilities, processes and support to provide exceptional service and deepen customer relationships. - Understands and executes escalation procedures to vendors and leadership as required. - Creates and maintains strong working relationships with key Synovus teams and customers. - Confidently engages with customers and guides necessary actions for successful activations and issue resolution. - Effectively communicates status of activations, risks and issues. - Uses deep knowledge of Synovus Merchant Services products and services to research and advise Merchant Sales on moderately complex product use cases and integrations. - Serves as a subject matter expert for product activation requirements and dependencies. - Performs product demos on new or complex products upon request. - Each team member is expected to be aware of risk within their functional area, observing all policies, procedures, laws, regulations and risk limits specific to their role. - Performs other related duties as required. Qualifications - Minimum Education: Some college or Associate's degree in Business, Technology, Finance or the equivalent combination of education and experience. - Minimum Experience: Three years experience in merchant services, payments, or other related fields such as treasury management, retail or commercial banking with emphasis on implementing and servicing payments products and solutions or the equivalent combination of education and experience. - Required Knowledge, Skills, & Abilities: Working knowledge of Merchant Services applications, products and services.
Related Guides
Related Categories
Related Job Pages
More Analyst Jobs
Role Description The Analyst - Loan Closing handles coordinating, preparing, and closing agricultural loan transactions in compliance with internal policies and regulatory requirements. This role works closely with agricultural lenders, title companies, and internal servicing and post close teams to ensure correct, prompt, and compliant loan closings that support the unique needs of farm, ranch, and agribusiness customers. Primary Responsibilities and Duties - Prepare and review loan closing documentation for agricultural real estate loans to ensure proper perfection of collateral interests. - Coordinate loan closings with seller banks, title companies, attorneys, and internal departments. - Ensure all loan terms, conditions, and approvals are accurately reflected in closing documents, including insurance, UCC filings, title commitments, and environmental requirements. - Ensure compliance with regulatory requirements and internal policies. - Monitor pipeline to ensure prompt closings and resolve any issues that may delay funding. - Communicate proactively about closing timelines and documentation needs. - Maintain correct physical and electronic records and ensure compliance with company policies and regulatory requirements. - Complete onboarding of new loans in the servicing software to ensure maximum utilization is achieved for billing and reporting. - Send welcome packets to seller banks and borrowers. - Support post-closing processes by ensuring complete and accurate loan packages are delivered for funding, servicing, and support audits and reviews. - Perform other duties as assigned. Qualifications - Working knowledge of agricultural lending products. - Knowledge of land surveys, legal descriptions, and title insurance specific to agricultural properties. - Strong attention to detail and organization skills. - Ability to manage multiple deadlines. - Outstanding knowledge of MS Office. - Strong written and verbal communication skills. - Proficiency with loan systems and documentation tools. Requirements - Bachelor’s degree plus 2 years of commercial or agricultural mortgage closing experience, legal assistant/paralegal experience; or equivalent combination of education and experience. Benefits - The typical starting salary range for this position is between $58,000- $68,000, although wages can vary based on experience and geography, plus performance-based bonus and equity-based awards. - Individual compensation will be commensurate with the candidate's experience.
Epic Cupid Analyst
TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
Must be Epic Cupid certified Must have extensive build experience in either invasive or non invasive Description Summary Our client has an immediate and urgent need for two Epic Cupid Analysts. These roles are in support of the acquisitions our client has made across the state. Scope of Work: Build Epic workflows for CPACS integration Required Skills: Epic Cupid Certification Epic implementation experience within Epic Cupid Structured Reporting experience is a nice to have Invasive or non invasive build experience within Epic Cupid CPACS Integration experience EHR implementation experience Preferred Skills: Change Healthcare PACS experience Philips ISCV and XPER experience Skills Epic, Epic certified, Build, Cupid Top Skills Details Epic, Epic certified, Build, Cupid inpatient Job Type & Location This is a Contract position based out of Dallas, TX. Pay and BenefitsThe pay range for this position is $70.00 - $100.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 13, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Senior Provider Contract Analyst
The Cigna GroupAt The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers, and patients. Join us in driving growth and improving lives.
• Supports the medical cost position of assigned markets through analysis of healthcare provider contracts, analysis of high performing network solutions, analysis of medical expense reports, data drill downs of trend drivers, and execution of key initiatives designed to address medical expense and product pricing trends. • Partners with network management and pricing units to deliver medical expense results in line with trend/cost expectations to ensure strong competitive positioning within the marketplace. • Provide analytical and strategic support of health care provider rate negotiations. • Identify opportunities for medical cost reduction, develop action plans, and drive execution. • Assess the cost and quality efficiency of health care providers. • Collaborate with local network team to develop and maintain high performing network solutions. • Assess competitiveness of standard and high performing network products. • Analyze reports and present findings to business partners at various levels of the organization. • Support business partners and team members on an ad hoc basis as needed to support various integral business needs. • Maintain strong communication with other analysts to identify new opportunities and share best practices. • Mentor/train business partners and other analysts.
Workday Techno-Functional Analyst
NTT Global Data CentersAs the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime. NTT Global Data Centers is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.
• Serve as a Workday technical and functional expert, ensuring platform stability and adherence to best practices • Lead the configuration, design, and implementation of complex Workday initiatives to drive scalability, performance, and operational efficiency • Perform core administrative tasks, including security maintenance, business process configuration, tenant setup, and support for HCM and Compensation modules • Design, build, test, and support integrations using Workday Studio, Core Connectors, EIB, RaaS, REST/SOAP APIs, XML/XSLT, and Document Transformation (DT) • Establish comprehensive monitoring, alerting, and error‑handling frameworks to ensure integration reliability • Develop advanced reports using Report Writer, Calculated Fields, BIRT/Report Designer, and maintain dashboards and analytics • Manage Workday feature release cycles, including impact analysis, testing, and adoption planning • Identify opportunities to automate processes and improve end‑to‑end employee lifecycle workflows • Partner with HR, Payroll, Finance, and IT to deliver scalable, compliant, and high‑quality Workday solutions • Ensure Workday security, data privacy, and compliance standards are upheld across all operations • Oversee test planning, execution, and defect tracking to support quality assurance • Maintain detailed documentation of configurations, processes, integrations, and user enablement materials • Mentor team members and lead knowledge‑sharing initiatives to elevate Workday expertise within HRIS


