Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as a Web Portal Admin Lead, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. You Will: - Lead and mentor a team of portal IT specialists, fostering a collaborative and high-performance work environment. - Oversee the monitoring of servers, ensuring optimal performance and proactively addressing potential issues. - Analyze and measure product efficiency, usage and team productivity - Identify opportunities to improve workflows, tools, and support processes - Drive automation and efficiency initiatives to reduce manual effort and improve response times - Ensure proper staffing coverage, scheduling, and workload balancing - Work with professional resources with PACS, viewer and other applications concerning issues, questions and configurations. - Coordinate, document and maintain policies and procedures that drive security, disaster recovery, data integrity, and workflow in regards to the system/servers. - Coordinate remotely with other IT departments to come up with and implementation strategy. - Maintain strong relationships with key stakeholders (clinical teams, operations, IT leadership) - Coordinate with IT departments as they integrate new systems that may affect the product. - Ensure high-quality communication during incidents and ongoing support activities - Provide on-site coordination with IT teams to support the integration of new and current systems - Collaborate with development and RadNet teams to execute QA testing and ensure high-quality releases - Oversee tier one support for GoFetch. - Lead collaboration with internal teams to deliver projects and ensure successful implementation of new systems and processes - Oversee team support activities and ensure effective training - Guide and mentor team members across RadNet in both support and training - This role requires up to 20% travel If You Are: - Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations. - You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues. - You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment. To Ensure Success in This Role, You Must Have: - Bachelor's degree in information technology, computer science, or a related field (or equivalent experience). - Extensive experience in IT support and quality assurance, with a focus on healthcare or medical imaging. - Strong problem-solving, attention to detail, project management and excellent communication skills. - Ability to collaborate effectively with cross-functional teams and drive continuous improvement initiatives. - Must be able to work in a fast-paced, mission critical environment. - Demonstrated ability to work independently and lead teams through operational improvement process. - Preferred experience in training and working in the application of Digital Health technology in areas of health sciences, allied health, health care operations and/or radiology-based operations. - Experienced in troubleshooting PC and basic network related problems in a Wintel environment - Working knowledge in the following areas a plus: Windows 2000/XP/11, Windows Server 2019 Standard, Active Directory, SQL Server, Wintel hardware installation and troubleshooting, RAID configuration, TCP/IP networking - Ability to think critically and to develop solutions to PACS, RIS-PACS, PACS network and other health systems related issues is preferred. We Offer: - Comprehensive Medical, Dental and Vision coverages. - Health Savings Accounts with employer funding. - Wellness dollars - 401(k) Employer Match - Free services at any of our imaging centers for you and your immediate family. Pay Range: $80,000.00 - $100,000.00 per year

• Analyze outbound and inbound dialer performance to optimize: Contact rates, Hit rates, Agent productivity, Recovery effectiveness. • Build and maintain dashboards and reports in Tableau for operational and leadership consumption. • Perform advanced analysis using BigQuery on large-scale datasets. • Monitor daily, weekly, and monthly KPIs related to: Dialer efficiency, Agent behavior, Calling strategies, List performance and intensity capping. • Identify trends, anomalies, and improvement opportunities in dialer and collections data. • Partner with cross-functional teams (Dialer Ops, Collections, Tech, Product) to: Translate insights into operational actions, Adjust dialing logic and strategies. • Support experimentation, pilots, and optimization initiatives across campaigns. • Ensure data accuracy, consistency, and reliability across reports and dashboards.

• Owning the implementation and ongoing execution of a specialized program with elevated compliance or program-specific requirements. • Ensuring teachers and specialists understand and adhere to program expectations, policies, and workflows. • Serving as the subject matter expert on state-specific and program-specific requirements. • Monitoring program fidelity through data, audits, and regular review of key systems (attendance, engagement, progress, documentation, etc.). • Identifying compliance risks or gaps and proactively addressing them. • Partnering with the Director of Program Implementation to align program execution with broader system design. • Supporting staff through training, communication, and ongoing guidance related to program requirements. • Collaborating with cross-functional teams (learning, partnerships, product, operations) to ensure alignment and effective execution. • Elevating trends, challenges, and opportunities for improvement based on program data and stakeholder feedback. • Advocating for product and system enhancements that improve the experience for students, families, and staff within the program. • Supporting documentation and audit readiness to ensure compliance with state and partner expectations.

• Provides development support by designing, coding, and modifying websites in accordance with customer specifications, from layout to functionality. • Collaborates with the Technical Writer to produce well-written technical documentation tailored to the customer’s environment and objectives. • Coordinates and administers content updates to websites in a timely manner, as approved by the Change Control Board (CCB). • Formats and layout provided materials—including graphics, text, video, headings, pullouts, links, instructions, and other navigation or organizational elements—to ensure consistency and usability. • Ensures websites maintain optimal performance and security and works closely with the Systems Administrator to ensure consistent uptime. • Performs quality control activities and updates documentation procedures as required, while strictly adhering to customer-provided web standards. • Participates in sprint- and release-level team activities, as well as technical exchange meetings, in support of program objectives. • Supports development team activities during automation integration efforts, which may involve collaboration with government stakeholders and other contractors to build a successful product and collaboratively troubleshoot technical issues.