FairMoney

FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures. In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents. FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives the company’s mission of reshaping financial services for underserved communities. To gain deeper insights into FairMoney’s pivotal role in reshaping Africa’s financial landscape, we invite you to watch an informative video. Role Description – Dialer Administrator (Collections & Recovery) This is a full-time, remote-based position in Nigeria, for a Dialer Administrator within the Collections & Recovery Sales team. The role focuses on data-driven optimization of outbound and inbound dialer campaigns to improve contact rates, agent productivity, and recovery outcomes. The analyst will generate actionable insights, monitor key dialer and operational metrics, and work closely with operations, dialer, CRM, and leadership teams to continuously refine dialing strategies and performance. The ideal candidate will bring deep hands-on experience with dialer systems, BigQuery, and Tableau, and will play a critical role in shaping data-led decision-making for collections operations. Roles and Responsibilities - Analyze outbound and inbound dialer performance to optimize: Contact rates Hit rates Agent productivity Recovery effectiveness - Build and maintain dashboards and reports in Tableau for operational and leadership consumption. - Perform advanced analysis using BigQuery on large-scale datasets. - Monitor daily, weekly, and monthly KPIs related to: Dialer efficiency Agent behavior Calling strategies List performance and intensity capping. - Identify trends, anomalies, and improvement opportunities in dialer and collections data. - Partner with cross-functional teams (Dialer Ops, Collections, Tech, Product) to: Translate insights into operational actions Adjust dialing logic and strategies - Support experimentation, pilots, and optimization initiatives across campaigns. - Ensure data accuracy, consistency, and reliability across reports and dashboards.

• Craft a compelling product strategy for the Neobanking division that aligns with Fairmoney’s overarching business goals. • Scout and prioritize market opportunities to ensure our banking products are competitive and address the needs of a dynamic fintech environment. • Work collaboratively with teams across Engineering, Marketing, UX/UI Design, Data Analytics, and Operations to develop a cohesive and feasible product roadmap. • Continuously evaluate and adjust the roadmap in response to market shifts, consumer feedback, and strategic priorities. • Execute detailed market research and customer analyses to extract insights that inform product decisions and enhance customer engagement and satisfaction. • Leverage analytics to refine product features and ensure alignment with user expectations and business objectives. • Supervise the entire product lifecycle from ideation to market launch, guaranteeing quality, compliance, and alignment with customer expectations. • Ensure seamless collaboration across functional teams to achieve product delivery within set timelines and budget. • Coordinate closely with the Compliance and Risk management teams to ensure all banking products comply with legal standards and ethical norms. • Develop strategies to mitigate risks and secure the interests of both customers and the business. • Establish and monitor critical performance indicators to measure product success and market penetration. • Iterate and enhance product offerings based on rigorous analysis and customer feedback. • Lead, mentor, and build capabilities within the product management team to foster a culture of innovation and excellence. • Define clear team goals, offer consistent feedback, and support career development.

FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures. In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents. FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives the company’s mission of reshaping financial services for underserved communities.To gain deeper insights into FairMoney’s pivotal role in reshaping Africa’s financial landscape, we invite you to watch informative video. Role Overview: The Senior Product Manager for our Neobanking division will play a crucial role in devising and implementing strategies for our banking products. This position demands an expert understanding of digital banking trends, regulatory environments, and the unique financial needs within the African market. Key Responsibilities: 1.Product Strategy and Vision: - Craft a compelling product strategy for the Neobanking division that aligns with Fairmoneyʼs overarching business goals. - Scout and prioritize market opportunities to ensure our banking products are competitive and address the needs of a dynamic fintech environment. 2. Product Roadmap Management: - Work collaboratively with teams across Engineering, Marketing, UX/UI Design, Data Analytics, and Operations to develop a cohesive and feasible product roadmap. - Continuously evaluate and adjust the roadmap in response to market shifts, consumer feedback, and strategic priorities. 3. Customer Insights and Analysis: - Execute detailed market research and customer analyses to extract insights that inform product decisions and enhance customer engagement and satisfaction. - Leverage analytics to refine product features and ensure alignment with user expectations and business objectives. 4. Product Development and Launch: - Supervise the entire product lifecycle from ideation to market launch, guaranteeing quality, compliance, and alignment with customer expectations. - Ensure seamless collaboration across functional teams to achieve product delivery within set timelines and budget. 5. Risk Management and Compliance: - Coordinate closely with the Compliance and Risk management teams to ensure all banking products comply with legal standards and ethical norms. - Develop strategies to mitigate risks and secure the interests of both customers and the business. 6. Performance Tracking and Optimisation: - Establish and monitor critical performance indicators to measure product success and market penetration. - Iterate and enhance product offerings based on rigorous analysis and customer feedback. 7. Team Leadership and Development: - Lead, mentor, and build capabilities within the product management team to foster a culture of innovation and excellence. - Define clear team goals, offer consistent feedback, and support career development.

• Analyze outbound and inbound dialer performance to optimize: Contact rates, Hit rates, Agent productivity, Recovery effectiveness. • Build and maintain dashboards and reports in Tableau for operational and leadership consumption. • Perform advanced analysis using BigQuery on large-scale datasets. • Monitor daily, weekly, and monthly KPIs related to: Dialer efficiency, Agent behavior, Calling strategies, List performance and intensity capping. • Identify trends, anomalies, and improvement opportunities in dialer and collections data. • Partner with cross-functional teams (Dialer Ops, Collections, Tech, Product) to: Translate insights into operational actions, Adjust dialing logic and strategies. • Support experimentation, pilots, and optimization initiatives across campaigns. • Ensure data accuracy, consistency, and reliability across reports and dashboards.

FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures. In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents. FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives the company’s mission of reshaping financial services for underserved communities. To gain deeper insights into FairMoney’s pivotal role in reshaping Africa’s financial landscape, we invite you to watch an informative video. Role Description – Dialer Administrator (Collections & Recovery) This is a full-time, remote-based position in Nigeria, for a Dialer Administrator within the Collections & Recovery Sales team. The role focuses on data-driven optimization of outbound and inbound dialer campaigns to improve contact rates, agent productivity, and recovery outcomes. The analyst will generate actionable insights, monitor key dialer and operational metrics, and work closely with operations, dialer, CRM, and leadership teams to continuously refine dialing strategies and performance. The ideal candidate will bring deep hands-on experience with dialer systems, BigQuery, and Tableau, and will play a critical role in shaping data-led decision-making for collections operations. Roles and Responsibilities - Analyze outbound and inbound dialer performance to optimize: Contact rates Hit rates Agent productivity Recovery effectiveness - Build and maintain dashboards and reports in Tableau for operational and leadership consumption. - Perform advanced analysis using BigQuery on large-scale datasets. - Monitor daily, weekly, and monthly KPIs related to: Dialer efficiency Agent behavior Calling strategies List performance and intensity capping. - Identify trends, anomalies, and improvement opportunities in dialer and collections data. - Partner with cross-functional teams (Dialer Ops, Collections, Tech, Product) to: Translate insights into operational actions Adjust dialing logic and strategies - Support experimentation, pilots, and optimization initiatives across campaigns. - Ensure data accuracy, consistency, and reliability across reports and dashboards.

• Own and execute the SEO and SEM strategy to drive high-intent, scalable user acquisition. • Grow organic traffic and improve rankings for priority financial keywords that generate qualified leads and application installs. • Lead Google Search Ads campaigns, optimising for cost-efficiency, lead quality, and conversion performance. • Optimise the full search acquisition funnel from search query to landing page to lead to application and activation. • Continuously test and improve landing pages, messaging, and user journeys to increase conversion rates. • Identify and eliminate inefficient spend through deep analysis of search terms, user intent, and performance data. • Track, analyse, and report on acquisition performance, including traffic growth, lead volume, conversion rates, and customer acquisition cost. • Translate data insights into actionable recommendations that accelerate search-led growth. • Collaborate with marketing, product, and growth teams to align search strategy with business objectives.

Role Description We are hiring an SEO and SEM Specialist to transform search into a core acquisition engine for FairMoney. This role is responsible for driving organic and high-intent lead generation through SEO and Google Search Ads, while significantly improving our online visibility, traffic quality, and overall conversion performance. This is more than a technical optimisation role. We are looking for a growth-driven professional who can take full ownership of scalable, cost-efficient, and high-impact acquisition from search. The ideal candidate will lead strategies that increase visibility across priority keywords, grow organic traffic, and consistently generate qualified leads and application conversions through a data-driven SEO and SEM approach. Key Responsibilities - Own and execute the SEO and SEM strategy to drive high-intent, scalable user acquisition. - Grow organic traffic and improve rankings for priority financial keywords that generate qualified leads and application installs. - Lead Google Search Ads campaigns, optimising for cost-efficiency, lead quality, and conversion performance. - Optimise the full search acquisition funnel from search query to landing page to lead to application and activation. - Continuously test and improve landing pages, messaging, and user journeys to increase conversion rates. - Identify and eliminate inefficient spend through deep analysis of search terms, user intent, and performance data. - Track, analyse, and report on acquisition performance, including traffic growth, lead volume, conversion rates, and customer acquisition cost. - Translate data insights into actionable recommendations that accelerate search-led growth. - Collaborate with marketing, product, and growth teams to align search strategy with business objectives. Qualifications - 5+ years in SEO, SEM, or search-focused growth roles. - Strong hands-on experience with Google Search Ads. - Proficiency with SEO tools (Ahrefs, SEMrush, Screaming Frog, Search Console). - Knowledge of Nigeria’s search landscape and user behaviour. - Familiarity with GA4 and conversion tracking. - Ability to work with Product/Engineering to execute SEO changes. - Strong analytical skills; comfortable working with large datasets. - Experience in fintech, financial services or a high-growth marketplace is a plus. Benefits - Private Health Insurance - Pension Plan - Paid Time Off - Training & Development Recruitment Process - Screening call with a member of the recruitment team. - Technical interview with the Head of Marketing. - A take-home assessment. - Final interview.

• Own gross profit, expected credit loss, risk adjusted unit economics, portfolio scaling decisions and credit policy direction. • Be responsible for lead policy, experimentation, analytics, and performance — and be accountable for portfolio outcomes end-to-end. • Design and implement credit policy changes • Quantify impact across FPD, roll rates, NPL, ECL, NPV and GP uplift. • Present before/after impact analysis • Ensure policy governance and documentation standards. • Design and execute A/B and multivariate tests • Ensure statistical validity and bias control • Measure impact beyond FPD — full unit economics view • Scale winning strategies quickly • Terminate underperforming experiments fast. • Deeply understand loan level NPV, user level NPV, Behavioural EIR, discounting logic, lifetime value modelling and risk adjusted CAC impact. • Acquisition risk filters • Limit assignment logic • Pricing bands • Tenure optimisation • Top-up strategy • Collections alignment • Fraud overlays • Model strategy alignment. • Lead and build a high-performance risk/analytics team • Set weekly performance rhythms • Ensure dashboards are decision-grade • Review analysis rigorously • Maintain strong data governance.