• Audit and clean Salesforce data (accounts, contacts, opportunities) • Identify and remove duplicates or inconsistent records • Standardize fields, naming conventions, and pipeline structure • Support post-merger CRM consolidation and cleanup • Create and configure Salesforce objects, fields, and workflows • Help define and implement Ideal Customer Profile (ICP) and segmentation • Support pipeline hygiene and reporting frameworks for sales leadership • Assist the GTM Ops lead with operational plans • Support revenue planning, reporting, and forecasting workflows • Prepare and maintain dashboards and operational reports • Improve CRM processes for accurate revenue data • Document CRM processes and SOPs • Enforce consistent usage standards across sales teams • Support ad-hoc RevOps and sales operations initiatives

Key Responsibilities Jira Ticket Ownership & Delivery - Own assigned Jira tickets from analysis and estimation through development, testing, and deployment - Troubleshoot production issues and deliver timely fixes - Identify enhancement opportunities from recurring support requests Hands-On Salesforce Development - Build and enhance Apex classes, triggers, test classes, and Lightning Web Components - Develop scalable, maintainable solutions aligned with Salesforce best practices - Support integration-related work (APIs, middleware coordination) with boundary systems BI, ERP etc. Advanced Salesforce Administration - Perform complex configuration: Flows, Permission Sets, Validation Rules, Page Layouts, Assignment Rules, Approval Processes - Manage data operations (data loads, cleansing, deduplication) - Maintain system security, user access, and metadata hygiene Process Excellence - Knowledge on Salesforce best practices and solution design - Contribute to continuous improvement of processes, documentation, and standards At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Job Summary Brandwatch is seeking a highly skilled and experienced Senior Salesforce Developer to join our team. In this role, you will be responsible for managing and optimizing the Salesforce platform along with the team to support our business operations, enhance user experience, and drive organizational growth. You will work closely with cross-functional teams to ensure the successful implementation, integration, and ongoing management of Salesforce across the organization. Essential Duties and Responsibilities • Design, develop, and implement tailored solutions on the Salesforce platform using Apex, Visualforce, Lightning Web Components (LWC), and other Salesforce technologies. • Develop and maintain integrations between Salesforce and external systems utilizing REST, SOAP APIs, middleware, and ETL tools. • Customize Salesforce applications by developing custom objects, workflows, validation rules, process builders, and flows to meet business requirements. • Partner with architects and business stakeholders to create scalable and robust Salesforce solutions that align with best practices and effectively address business needs. • Ensure the delivery of high-quality code through thorough code reviews, adherence to best practices, and comprehensive unit testing. • Diagnose, troubleshoot, and resolve complex technical issues related to Salesforce applications and integrations. • Oversee data management activities, including data migration, data cleansing, and ensuring the integrity of data across the Salesforce environment. • Maintain and create detailed technical documentation, such as design specifications, process flows, and user guides. • Work closely with developers, administrators, and business analysts to deliver high-quality solutions, while also providing mentorship to junior developers. • Collaborate with Revenue Operations, R&D, and other business stakeholders to enhance data integrity and operational reliability of standardized business analytics, tools, and processes. • Ensure optimal system performance through continuous customization and configuration of Salesforce. Minimum Required Qualifications • 7+ years of experience in Salesforce development, with a strong focus on Apex, Visualforce, Lightning Web Components, and Salesforce integration techniques. • Extensive experience with Salesforce data models, custom objects, workflows, and security settings. • Proven experience in developing and maintaining complex integrations between Salesforce and external systems. • Salesforce Platform Developer I and II certifications are required. • Experience with Salesforce DX, Git, and CI/CD pipelines. • Familiarity with Heroku, MuleSoft, or other integration/middleware platforms is a plus. • Knowledge of front-end technologies like HTML, CSS, and JavaScript frameworks (e.g., Angular, React) is an advantage. • Strong technical expertise in Salesforce development and integration. • Excellent problem-solving skills with the ability to troubleshoot complex technical issues. • Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders. • Ability to work independently and as part of a collaborative team in a fast-paced, dynamic environment. Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.

Location: Remote / Flexible Engagement: Part-Time (Consulting / Contractor) Experience Level: Senior / Expert (10+ years preferred) About the Role We are seeking a highly experienced Salesforce configuration expert with deep expertise in Field Service operations to lead, optimise, and scale our Salesforce environment. This is not an entry-level admin role — we are looking for someone who has designed and implemented complex Salesforce ecosystems and can operate autonomously at a strategic level. You will take ownership of our Salesforce setup, ensuring it is efficient, scalable, and aligned with real-world service delivery operations. Key Responsibilities • Lead end-to-end Salesforce configuration and optimization • Architect and manage Field Service workflows (job allocation, scheduling, dispatch, mobile workflows) • Design scalable systems for high-volume service operations • Improve lead → booking → job completion → billing pipeline • Configure and optimise: • Flows, automations, and validation rules • Objects, fields, and page layouts • Reports and dashboards for operational visibility • Integrate Salesforce with external tools (dialers, payment systems, apps) • Reduce manual processes through automation and system design • Troubleshoot performance issues and implement best-practice solutions • Provide strategic input on scaling operations and CRM architecture Required Experience • 10+ years Salesforce experience (Admin / Consultant / Architect level) • Deep hands-on experience with Salesforce Field Service (FSL) • Proven track record building systems for: • Service-based businesses • Field technician / mobile workforce environments • Strong experience with: • Flow Builder (advanced) • Process automation • Complex object relationships • Experience integrating Salesforce with third-party platforms • Ability to translate business operations into system design What We’re Looking For • Someone who doesn’t need hand-holding — can audit, identify gaps, and execute • Commercial thinker — understands ROI, efficiency, and scalability • Experience in fast-paced, high-growth environments • Strong problem solver who can simplify complexity • Comfortable working directly with founders / operators Nice to Have • Experience in automotive, insurance, or service membership businesses • Background in call center + field service hybrid models • Exposure to high lead-volume environments (paid traffic driven) Engagement Details • Part-time, flexible hours • Ongoing engagement with potential to expand scope • Immediate start preferred How to Apply Please include: • Summary of relevant Salesforce & Field Service experience • Examples of systems you’ve built or optimized • Availability (hours per week)