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Role Description We're seeking an experienced GTM Engineer to join a fast-growing enterprise SaaS company building out their outbound and revenue operations function. This role sits at the intersection of go-to-market strategy and technical execution: - Architect lead enrichment workflows - Design account scoring models - Build signal-based outbound plays - Operationalise the full GTM stack to drive qualified pipeline into the sales team Clay is the core of this role. You'll be expected to: - Design and ship complex Clay tables that combine multiple data providers, AI agents, and webhook integrations - Surface accounts and contacts that match tightly defined ICPs - Connect Clay outputs into the broader stack (sequencers, CRM, Slack, and BI tools) This isn't a list-builder role. You're expected to think like a GTM strategist: - Understand the buying committee in enterprise SaaS deals - Map account hierarchies - Identify trigger events that signal buying intent - Translate that thinking into automated workflows that produce measurable pipeline What success looks like: - By the end of month one, audit the existing GTM stack and identify the highest-leverage workflows to rebuild or ship - Have at least two signal-based plays running in production - By month three, own the inbound and outbound data layer end-to-end - SDR and AE teams trust your enrichment, scoring, and routing logic to drive their daily activity This role suits operators who get excited about combining GTM thinking with technical craft, want real ownership over revenue infrastructure, and want a seat where their work directly moves pipeline numbers. Qualifications - Excellent spoken and written English with strong, proactive communication skills - 3-5 years hands-on experience in a GTM Engineering, RevOps, or Growth Engineering role - Expert-level proficiency in Clay, including complex table architecture, conditional logic, AI columns, custom JavaScript, HTTP API integrations, and waterfall enrichment strategies - Deep understanding of enterprise SaaS GTM motions: ICP definition, account-based outbound, buying committee mapping, intent data, and signal-based selling - Proven track record building outbound or lead enrichment systems that drove measurable pipeline impact in a B2B SaaS environment - Strong working knowledge of the modern GTM stack: Salesforce or HubSpot, Outreach or Salesloft, Apollo, ZoomInfo, LinkedIn Sales Navigator, 6sense or Bombora, Slack - Comfortable writing API calls, working with webhooks, and reading basic JSON and JavaScript to extend Clay's native capabilities - Strong diagnostic thinking: ability to look at a leaking funnel and identify whether the issue is data quality, targeting, messaging, or routing logic - Understanding of how enrichment and scoring connect to downstream sales activity and pipeline conversion - Confident presenting your work and reasoning to senior commercial stakeholders - Ability to self-manage documentation, workflow ownership, and stakeholder updates without heavy oversight - Availability for full-time hours Monday to Friday with Sydney business hour overlap - Responsiveness on Slack within working hours and active participation in daily standups and weekly GTM reviews - Fast and reliable internet connection; your own laptop or desktop suitable for the role; a quiet working environment; a good quality microphone or headset Compensation - $2,000-$3,000 AUD per month, depending on experience and demonstrated output quality - Rate reviewed at 90 days based on workflow quality, pipeline impact, stakeholder feedback, and ownership of the GTM data layer - Top of band ($3,000) reserved for senior operators with deep Clay expertise, strong enterprise SaaS GTM understanding, and the ability to operate as a true technical partner to the revenue team What's on Offer? - Direct engagement with an established enterprise SaaS company with a strong product and growing commercial team - Craft-focused role with real ownership of GTM infrastructure, not a list-building seat - Clear progression path as the GTM Engineering function scales - Stable full-time income with predictable hours - Access to other job opportunities through the Reef network

Role Description We're looking for a Call Centre Manager to lead and optimise a high-performance support and claims operation focused on vehicle insurance and automotive services. You’ll oversee daily call centre performance, manage agents, and ensure customer interactions are handled efficiently, professionally, and in line with business standards. - This role exists to bring structure, accountability, and performance visibility to the call centre. - You’ll ensure calls are handled correctly, claims are processed smoothly, and customers receive clear, timely support without issues being missed, delayed, or escalated unnecessarily. - You’ll manage team output, monitor KPIs, improve processes, and act quickly when performance drops. - You’ll be responsible for building a reliable operating rhythm across inbound/outbound calls, claims handling, and repair coordination ensuring the team consistently meets service levels while maintaining accuracy and customer satisfaction. - This is a hands-on management role for someone who understands insurance workflows, call centre dynamics, and how to run a tight operation. Qualifications - 3–6+ years of experience in call centre operations, with at least 1–2 years in a management or supervisory role. - Strong experience in vehicle insurance, insurance claims management, or automotive repair coordination. - Proven ability to manage call centre KPIs (call handling time, resolution rates, customer satisfaction, etc.). - Experience overseeing both inbound and outbound call operations. - Ability to manage, coach, and hold agents accountable to performance standards. - Strong understanding of claims processes, documentation, and customer handling in insurance environments. - Experience identifying operational gaps and implementing process improvements. - Ability to handle escalations and resolve complex customer issues effectively. - Strong organisational and reporting skills — able to track performance and maintain visibility across operations. - Experience working with CRM systems, dialers, and call centre software. - Excellent spoken and written English. - Ability to work aligned with Central Standard Time (9 AM – 5 PM). - Self-directed operator who can run daily operations without constant oversight. - High attention to detail, especially in claims handling and documentation accuracy. Benefits - Competitive salary based on experience. - Fully remote role with structured working hours. - Direct ownership of call centre performance and operational outcomes. - Opportunity to build and optimise a high-functioning support and claims team. - High-impact role with clear visibility into business operations and customer experience.

Role Description We’re seeking a highly capable AI Developer to scope, design, and build AI-powered workflows and internal tools that improve business efficiency and unlock new capabilities. You’ll work closely with stakeholders to identify high-impact opportunities for AI integration, then translate those into functional solutions using LLMs, automation platforms, and APIs. This is a hands-on role requiring both strategic thinking and execution - from defining use cases and designing workflows to building, testing, and iterating on AI-driven systems. You’ll be expected to stay up to date with the latest developments in AI tools, models, and best practices, and proactively introduce new ideas that can create measurable business impact. Qualifications - Excellent spoken and written English - Proven experience building AI-powered workflows, automations, or internal tools - Experience building AI agents or multi-step workflows - Familiarity with vector databases, embeddings, or retrieval-augmented generation (RAG) - Experience working in fast-paced startup or scale-up environments - Basic coding skills (Python, JavaScript, or similar) - Strong experience working with LLMs (e.g. OpenAI, Claude, or similar) and prompt engineering - Experience with automation platforms such as N8N, Zapier, Make.com, or similar - Ability to scope AI use cases and translate business problems into technical solutions - Experience integrating APIs and working with multiple systems and data sources - Strong understanding of AI capabilities, limitations, and practical applications in business - Experience rapidly testing, iterating, and deploying AI solutions - Ability to stay up to date with emerging AI tools, trends, and technologies - Strong problem-solving skills and systems thinking - Ability to communicate technical concepts clearly to non-technical stakeholders - High attention to detail and focus on building reliable, scalable solutions - Fast and reliable internet connection; your own laptop or desktop suitable for the role; a quiet working environment Requirements - Competitive contract rate based on experience - Opportunity to work on cutting-edge AI implementations with real business impact - High level of ownership and autonomy in shaping AI systems - Exposure to international clients and high-growth companies - Access to future opportunities - Contract-based role with competitive compensation based on experience - Flexible, fully remote working setup - Opportunity for ongoing work based on performance and impact

Role Description We're seeking an experienced Senior Media Buyer to join an Australian marketing agency managing 15-20 lead generation clients, primarily in the property and adjacent service-based sectors. This role focuses on owning the day-to-day Meta ads operation across the full client book: - Launching campaigns - Scaling winners - Killing losers - Optimising for CPL - Reporting performance back to clients each week You'll work alongside a content and video team that handles copy, scripts, and editing, while you own media buying execution, creative strategy, and static ad production in Canva. The agency provides briefs, dashboards, and full account access; you bring the technical craft, diagnostic thinking, and creative instinct to turn ad spend into qualified leads at target CPL. What success looks like: - Hitting CPL targets across all accounts - Delivering weekly Loom reports that clients trust - Proactively briefing in new creative before accounts fatigue - By the end of week three, running the full book of 15-20 accounts independently - By month two, hitting CPL targets consistently and producing reporting that clients find genuinely useful This role suits media buyers who think strategically about where to spend their time, take real ownership of account performance, and want the stability of a full-time seat with a clear path to leading the media department as the agency scales. Qualifications - Excellent spoken and written English with strong, proactive communication skills - 3-5 years hands-on experience running Meta ads for lead generation businesses (not just e-commerce) - Expert-level proficiency in Meta Ads Manager including pixel setup, conversions API, attribution, custom audiences, and lookalikes - Property or service-based lead gen experience highly preferred - Proven track record of hitting and maintaining CPL targets across multiple accounts - Strong diagnostic thinking: ability to identify why one campaign works and another doesn't, and prioritise the highest-leverage work each day - Confident producing static ads in Canva and briefing creative concepts to a content team - Understanding of how creative connects to landing pages and broader funnel performance - Comfortable recording weekly Loom walkthroughs that tell the story of an account, not just read out numbers - Ability to self-manage account documentation, dashboards, and reporting workflows - Availability for full-time hours Monday to Friday with Melbourne business hour overlap - Responsiveness on Slack within working hours and active participation in daily standups and Friday team wrap-ups - Fast and reliable internet connection; your own laptop or desktop suitable for the role; a quiet working environment; a good quality microphone or headset Compensation - $2,000-$3,000 AUD per month, depending on experience and demonstrated output quality - Rate reviewed at 90 days based on CPL performance, reporting quality, account ownership, and client feedback - Top of band ($3,000) reserved for senior operators consistently hitting CPL targets across the full book with minimal oversight and exceptional client communication What's on Offer? - Direct engagement with an established Australian marketing agency with a stable, growing client base - Craft-focused role with real ownership of accounts, not a button-pushing seat - Clear progression path to media department lead as the agency scales - Stable full-time income with predictable hours - Access to other job opportunities through the Reef network

Job Title: Digital Marketing Manager Location: Remote Role Type: Full-Time Working Hours: Must align to Sydney, Australia (9:00am–5:00pm AEST, Mon–Fri) We are looking for a commercially minded Digital Marketing Manager to own our online presence from top to bottom. This is a well-rounded role spanning community engagement, paid media, and website performance - ideal for someone who is equally comfortable writing copy and diving into campaign data. You'll have direct impact on brand awareness, customer acquisition, and revenue. This role is split across three key focus areas: 20% - Community Management & Organic Social: • Monitor, reply to, and moderate comments and DMs across all social platforms daily • Maintain brand voice and tone in all community interactions • Escalate issues appropriately and manage sensitive conversations with care • Plan and publish weekly content across organic social channels • Collaborate with designers and content creators to develop engaging posts • Track engagement metrics and report on community health 40% - Paid Media (Search & Social): • Manage and optimise paid search (Google Ads) and paid social (Meta, TikTok, etc.) campaigns across multiple accounts • Plan, execute, and iterate on campaigns to maximise ROI and hit performance targets • Monitor daily spend, pacing, and performance — making real-time adjustments as needed • Identify and outreach to creators and influencers for UGC and sponsored content • Brief and coordinate with creators to ensure content aligns with campaign objectives • Analyse performance data and produce regular reports with actionable insights • Stay current with platform updates, trends, and new ad formats 40% - Website Health (SEO & CRO): • Own and execute the SEO strategy — keyword research, on-page optimisation, technical SEO, and link building • Monitor organic rankings and search performance via Google Search Console and SEO tooling • Optimise website content and landing pages for both search visibility and conversion • Audit and improve the purchase flow, identifying friction points and testing solutions • Run A/B tests and conversion rate experiments using CRO best practices • Collaborate with developers and designers to implement website improvements • Produce monthly reporting on organic traffic, rankings, and conversion performance

Job Title: Digital Marketing Manager Location: Remote Role Type: Full-Time Working Hours: Must align to Sydney, Australia (9:00am–5:00pm AEST, Mon–Fri) We are looking for a commercially minded Digital Marketing Manager to own our online presence from top to bottom. This is a well-rounded role spanning community engagement, paid media, and website performance - ideal for someone who is equally comfortable writing copy and diving into campaign data. You'll have direct impact on brand awareness, customer acquisition, and revenue. This role is split across three key focus areas: 20% - Community Management & Organic Social: • Monitor, reply to, and moderate comments and DMs across all social platforms daily • Maintain brand voice and tone in all community interactions • Escalate issues appropriately and manage sensitive conversations with care • Plan and publish weekly content across organic social channels • Collaborate with designers and content creators to develop engaging posts • Track engagement metrics and report on community health 40% - Paid Media (Search & Social): • Manage and optimise paid search (Google Ads) and paid social (Meta, TikTok, etc.) campaigns across multiple accounts • Plan, execute, and iterate on campaigns to maximise ROI and hit performance targets • Monitor daily spend, pacing, and performance — making real-time adjustments as needed • Identify and outreach to creators and influencers for UGC and sponsored content • Brief and coordinate with creators to ensure content aligns with campaign objectives • Analyse performance data and produce regular reports with actionable insights • Stay current with platform updates, trends, and new ad formats 40% - Website Health (SEO & CRO): • Own and execute the SEO strategy — keyword research, on-page optimisation, technical SEO, and link building • Monitor organic rankings and search performance via Google Search Console and SEO tooling • Optimise website content and landing pages for both search visibility and conversion • Audit and improve the purchase flow, identifying friction points and testing solutions • Run A/B tests and conversion rate experiments using CRO best practices • Collaborate with developers and designers to implement website improvements • Produce monthly reporting on organic traffic, rankings, and conversion performance

Job Title: Digital Marketing Manager Location: Remote Role Type: Full-Time Working Hours: Must align to Sydney, Australia (9:00am–5:00pm AEST, Mon–Fri) We are looking for a commercially minded Digital Marketing Manager to own our online presence from top to bottom. This is a well-rounded role spanning community engagement, paid media, and website performance - ideal for someone who is equally comfortable writing copy and diving into campaign data. You'll have direct impact on brand awareness, customer acquisition, and revenue. This role is split across three key focus areas: 20% - Community Management & Organic Social: • Monitor, reply to, and moderate comments and DMs across all social platforms daily • Maintain brand voice and tone in all community interactions • Escalate issues appropriately and manage sensitive conversations with care • Plan and publish weekly content across organic social channels • Collaborate with designers and content creators to develop engaging posts • Track engagement metrics and report on community health 40% - Paid Media (Search & Social): • Manage and optimise paid search (Google Ads) and paid social (Meta, TikTok, etc.) campaigns across multiple accounts • Plan, execute, and iterate on campaigns to maximise ROI and hit performance targets • Monitor daily spend, pacing, and performance — making real-time adjustments as needed • Identify and outreach to creators and influencers for UGC and sponsored content • Brief and coordinate with creators to ensure content aligns with campaign objectives • Analyse performance data and produce regular reports with actionable insights • Stay current with platform updates, trends, and new ad formats 40% - Website Health (SEO & CRO): • Own and execute the SEO strategy — keyword research, on-page optimisation, technical SEO, and link building • Monitor organic rankings and search performance via Google Search Console and SEO tooling • Optimise website content and landing pages for both search visibility and conversion • Audit and improve the purchase flow, identifying friction points and testing solutions • Run A/B tests and conversion rate experiments using CRO best practices • Collaborate with developers and designers to implement website improvements • Produce monthly reporting on organic traffic, rankings, and conversion performance

Job Title: Client Operations Manager Location: Remote Role Type: Full-Time Working Hours: Monday to Saturday, 4:00pm to 2:00am Manila time (GMT+8) Who Are We? At Reef, we connect elite talent with high-growth companies building world-class teams. We work exclusively with the top 3% of candidates and match them with established companies across Australia, New Zealand, the US, and UK that are serious about investing in their people and operational infrastructure. We support your integration into these companies by providing additional training, admin/HR support, and access to our growing community of high-performing professionals. About the Role We're seeking a highly organised, proactive Customer Support & Operations Manager to run the day-to-day client experience and operational backbone of a premium, high-touch agency business. This is not a ticket queue role. You'll own operational delivery across a portfolio of the agency's clients: hosting live classes, answering customer emails and DMs, handling inbound leads, and building the systems that keep each client's operation running without senior staff having to chase anything. You'll be the person who knows each client's business, tools, and customers well enough to operate inside them as if you were staff. This role suits someone who has worked somewhere that charged a premium and expected the service to match, a boutique studio, private school, concierge-level program, or high-touch online business.

Customer Service Representative - Assessment Position: Customer Service Representative - Assessment Location: Remote (work from home) working Australia business hours Employment Type: Full-Time Salary: Competitive, commensurate with experience The Customer Service Representative for Assessments will be integral in supporting our clients through their assessment processes, ensuring they receive an exceptional level of service. In this role, you will assist customers with inquiries related to assessments, provide detailed instructions, and help resolve any issues that arise during the assessment lifecycle. Your passion for helping others and your ability to communicate effectively will contribute to a positive and informed customer experience, while your organizational skills will be key in managing multiple assessments simultaneously. Requirements Key Responsibilities - Customer Support – Serve as a primary point of contact for clients regarding assessment inquiries through various communication channels including phone, email, and chat. - Problem Resolution – Effectively troubleshoot and resolve issues related to assessments and provide timely updates to customers. - Instructional Guidance – Provide clear instructions to clients regarding assessment procedures and requirements. - Collaboration – Work with internal teams to escalate issues and ensure a smooth assessment experience for customers. - Documentation – Maintain accurate records of customer interactions and ensure all issues are logged appropriately in the company's CRM. Required Skills & Qualifications - Proven customer service experience – Previous work in a customer service role, particularly in assessments or educational support is strongly preferred. - Excellent communication skills – Strong verbal and written communication skills to effectively assist customers. - Strong problem-solving skills – Ability to identify problems and persistently work towards satisfactory resolutions. - Detail-oriented – Demonstrated ability to handle complex processes with accuracy. - Tech-savvy – Proficient with CRM software, assessment platforms, and standard office software suites. Preferred Qualifications - Experience in educational assessment – Familiarity with standardized testing or educational assessments is a plus.

Location: Remote / Flexible Engagement: Part-Time (Consulting / Contractor) Experience Level: Senior / Expert (10+ years preferred) About the Role We are seeking a highly experienced Salesforce configuration expert with deep expertise in Field Service operations to lead, optimise, and scale our Salesforce environment. This is not an entry-level admin role — we are looking for someone who has designed and implemented complex Salesforce ecosystems and can operate autonomously at a strategic level. You will take ownership of our Salesforce setup, ensuring it is efficient, scalable, and aligned with real-world service delivery operations. Key Responsibilities • Lead end-to-end Salesforce configuration and optimization • Architect and manage Field Service workflows (job allocation, scheduling, dispatch, mobile workflows) • Design scalable systems for high-volume service operations • Improve lead → booking → job completion → billing pipeline • Configure and optimise: • Flows, automations, and validation rules • Objects, fields, and page layouts • Reports and dashboards for operational visibility • Integrate Salesforce with external tools (dialers, payment systems, apps) • Reduce manual processes through automation and system design • Troubleshoot performance issues and implement best-practice solutions • Provide strategic input on scaling operations and CRM architecture Required Experience • 10+ years Salesforce experience (Admin / Consultant / Architect level) • Deep hands-on experience with Salesforce Field Service (FSL) • Proven track record building systems for: • Service-based businesses • Field technician / mobile workforce environments • Strong experience with: • Flow Builder (advanced) • Process automation • Complex object relationships • Experience integrating Salesforce with third-party platforms • Ability to translate business operations into system design What We’re Looking For • Someone who doesn’t need hand-holding — can audit, identify gaps, and execute • Commercial thinker — understands ROI, efficiency, and scalability • Experience in fast-paced, high-growth environments • Strong problem solver who can simplify complexity • Comfortable working directly with founders / operators Nice to Have • Experience in automotive, insurance, or service membership businesses • Background in call center + field service hybrid models • Exposure to high lead-volume environments (paid traffic driven) Engagement Details • Part-time, flexible hours • Ongoing engagement with potential to expand scope • Immediate start preferred How to Apply Please include: • Summary of relevant Salesforce & Field Service experience • Examples of systems you’ve built or optimized • Availability (hours per week)