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Role Description Secure IQ Services is recruiting for the role of Customer Retention & Accounts Officer for the fast-growing Assure Scratch & Dent USA business. Assure is seeking an experienced Customer Retention & Accounts Officer to manage membership cancellations, overdue accounts, payment issues and customer account enquiries. This role is focused on retaining members, resolving billing concerns and ensuring an exceptional customer experience while protecting company revenue. Key Responsibilities - Customer Retention - Manage membership cancellation requests and apply approved retention strategies. - Understand customer concerns and present appropriate solutions to retain memberships. - Educate members on the value of their membership and available options. - Accurately document all customer interactions within the CRM. - Overdue Accounts - Contact members with overdue payments via phone, email and SMS. - Assist customers in updating expired cards and payment methods. - Process payment arrangements in accordance with company policies. - Monitor ageing accounts and ensure timely follow-up. - Stripe & Payment Administration - Respond to Stripe payment disputes and chargebacks with clear, evidence-based submissions. - Investigate disputed transactions and gather supporting documentation. - Assist customers with payment failures, billing enquiries and subscription management. - Monitor payment trends and escalate recurring issues where required. - Customer Account Support - Update customer account details, contact information and payment methods. - Assist members with login, subscription and account-related enquiries. - Resolve billing questions professionally and efficiently. - Ensure customer records remain accurate and compliant. - Administration - Maintain accurate notes and records in Salesforce and other internal systems. - Follow company procedures for cancellations, refunds and account changes. - Work closely with the operations and customer service teams to resolve complex matters. - Meet daily productivity and service quality KPIs. Qualifications - Previous experience in customer service, account management or retention. - Experience responding to Stripe disputes or payment chargebacks. - Experience managing overdue accounts and payment collections. - Strong verbal and written English communication skills. - Excellent negotiation and objection-handling skills. - High attention to detail and strong organisational abilities. - Comfortable working with CRM systems such as Salesforce. - Ability to multitask in a fast-paced environment. - Professional, empathetic and solution-focused approach. Preferred Experience - Subscription or membership-based business experience. - Experience with Stripe Billing and subscription management. - Experience in customer retention or collections. - Experience using Salesforce or similar CRM platforms. Key Performance Indicators (KPIs) - Membership retention rate. - Overdue payment recovery rate. - Stripe dispute win rate. - Customer satisfaction. - Response times to account enquiries. - Accuracy of customer records. - Compliance with company procedures and service standards. Personal Attributes - Calm under pressure. - Highly organised. - Customer-focused with excellent problem-solving skills. - Honest, reliable and accountable. - Positive attitude with a strong work ethic. - Able to build rapport and de-escalate difficult conversations professionally.

Role Description We're SecureIQ – an offshore talent agency building complete sales teams for growing companies. We're looking for a highly organised Recruitment Coordinator to support our recruitment team by managing candidate communications, interview scheduling, onboarding, and recruitment administration. You'll play a key role in ensuring an exceptional candidate experience while helping our recruiters move quickly and efficiently through the hiring process. This role is ideal for someone who enjoys organisation, process improvement, and working in a fast-paced environment. Key Responsibilities - Manage candidate communications - Schedule interviews across multiple client calendars and time zones - Follow up with candidates throughout the recruitment process - Coordinate onboarding documentation and employment contracts - Prepare candidate profiles and interview packs for clients - Manage reference check requests and onboarding documentation - Keep Workable and internal recruitment systems clean and up to date - Tag, segment, and organise candidates within our ATS - Post and refresh job advertisements across multiple platforms - Monitor candidate pipelines and ensure all stages are updated accurately - Support recruiters with administrative tasks to improve hiring efficiency - Deliver an outstanding candidate experience throughout the recruitment journey Working Style - Highly organised with exceptional attention to detail - Proactive and able to work independently - Strong sense of ownership and accountability - Excellent follow-up and communication skills - Comfortable working in a high-volume recruitment environment - Process-driven with a mindset for continuous improvement Qualifications - 1+ years' experience in recruitment coordination, recruitment administration, HR, executive assistance, or a similar administrative role - Experience managing multiple tasks in a fast-paced environment - Strong organisational and time management skills - Experience working with ATS platforms preferred - Excellent written and verbal English communication skills Requirements - Comfortable using recruitment systems such as Workable, Greenhouse, Lever or similar ATS platforms - Experience scheduling interviews across multiple time zones - Strong attention to detail when managing candidate records and documentation - Proficient with Google Workspace and Microsoft Office - Reliable internet connection, suitable equipment, and a quiet working environment - Fully remote role Benefits - Competitive salary - Opportunity to learn modern recruitment technology and AI-powered recruitment systems - Clear career progression into a Junior Recruiter and Recruitment Consultant role - Work with international clients across Australia, the US, and Europe - Join a rapidly growing recruitment agency with significant opportunities for career growth

Role Description Assure Scratch & Dent are seeking an experienced Vehicle Repair Assessor to join their growing team. This is a full-time remote position based in the Philippines, supporting their Australian operations. - Assess customer-submitted vehicle photos and videos. - Determine repair eligibility. - Prepare accurate repair quotes. - Allocate repairs to mobile repair technicians. This role requires real-world panel beating or automotive repair experience and a strong understanding of cosmetic vehicle repairs. Qualifications - Minimum 3 years' experience as a Panel Beater, Estimator, Vehicle Damage Assessor or similar automotive repair role. - Strong knowledge of modern vehicle construction and repair techniques. - Excellent understanding of cosmetic SMART repairs. - Ability to determine what repairs can safely and effectively be completed by a mobile repair van. - Ability to identify repairs that require workshop facilities or replacement parts. - Experience preparing repair estimates and quotations. - High attention to detail. - Excellent written English. - Strong computer skills. - Ability to work independently in a remote environment. Requirements - Assess vehicle damage from photos and videos submitted by customers. - Identify repair methods suitable for mobile cosmetic repair. - Determine when damage requires a traditional body shop rather than a mobile repair. - Prepare accurate repair quotations using company pricing guidelines. - Estimate labour times and material requirements. - Assess scratches, dents, paint damage, bumper repairs, alloy wheels, mirrors and other cosmetic repairs. - Identify pre-existing damage and multiple repair areas. - Escalate complex repairs where required. - Liaise with customer service, sales and scheduling teams. - Maintain fast turnaround times while ensuring assessment accuracy. - Keep detailed assessment notes within the CRM. Benefits - Experience with cosmetic/mobile repair businesses. - Knowledge of Australian vehicle repair standards. - Experience working with Australian customers.

Role Description We're looking for a proactive and detail-oriented Junior Digital Marketing Manager to support and execute our digital marketing initiatives across social media, paid advertising, and website optimisation. This is an excellent opportunity for someone with foundational digital marketing experience who wants to develop hands-on skills across multiple channels while working closely with experienced stakeholders. You'll play an important role in growing our online presence, improving customer engagement, and supporting revenue growth. The role is split across three key focus areas: - 20% – Community Management & Organic Social - Monitor, respond to, and moderate comments and direct messages across social media platforms - Maintain a consistent brand voice in all community interactions - Escalate customer issues or sensitive conversations when required - Schedule and publish content across organic social channels - Collaborate with designers and content creators to develop engaging content - Track engagement metrics and prepare regular performance updates - 40% – Paid Media Support (Search & Social) - Assist with the setup, management, and optimisation of Google Ads and paid social campaigns across platforms including Meta and TikTok - Monitor campaign performance, budgets, and pacing - Support A/B testing initiatives and implement campaign adjustments based on performance data - Research and identify relevant creators and influencers for UGC opportunities - Coordinate with creators to ensure content aligns with campaign objectives - Prepare campaign reports and highlight key insights and recommendations - Stay up to date with platform trends, updates, and new advertising formats - 40% – Website Optimisation (SEO & CRO) - Support SEO initiatives including keyword research, on-page optimisation, and content updates - Monitor website performance using Google Search Console, GA4, and SEO tools - Assist in optimising landing pages for search visibility and conversions - Help identify website friction points and support conversion rate optimisation initiatives - Assist with A/B testing and website experiments - Coordinate with developers and designers to implement website updates - Prepare monthly reports on organic traffic, rankings, and website performance Qualifications - 1–2 years of experience in digital marketing, growth marketing, or a related role - Basic hands-on experience with Google Ads and paid social platforms such as Meta Ads Manager or TikTok Ads - Understanding of SEO fundamentals and digital marketing best practices - Familiarity with analytics platforms such as GA4, Looker Studio, or similar reporting tools - Strong written communication skills and confidence engaging with online communities - Highly organised with the ability to manage multiple tasks and deadlines - Eagerness to learn and develop across multiple areas of digital marketing Requirements - Nice to Have - Experience working with e-commerce or direct-to-consumer brands - Familiarity with Elementor, WordPress, or similar CMS platforms - Basic understanding of HTML/CSS for minor website edits - Basic graphic design or content creation skills - Experience working with influencers or user-generated content campaigns Benefits - Fully remote position - Opportunity to develop skills across multiple areas of digital marketing - Hands-on mentorship and exposure to real business impact - Clear career progression opportunities as the business grows - Flexible working arrangements - Collaborative and supportive team environment

Role Description We're seeking an experienced GTM Engineer to join a fast-growing enterprise SaaS company building out their outbound and revenue operations function. This role sits at the intersection of go-to-market strategy and technical execution: - Architect lead enrichment workflows - Design account scoring models - Build signal-based outbound plays - Operationalise the full GTM stack to drive qualified pipeline into the sales team Clay is the core of this role. You'll be expected to: - Design and ship complex Clay tables that combine multiple data providers, AI agents, and webhook integrations - Surface accounts and contacts that match tightly defined ICPs - Connect Clay outputs into the broader stack (sequencers, CRM, Slack, and BI tools) This isn't a list-builder role. You're expected to think like a GTM strategist: - Understand the buying committee in enterprise SaaS deals - Map account hierarchies - Identify trigger events that signal buying intent - Translate that thinking into automated workflows that produce measurable pipeline What success looks like: - By the end of month one, audit the existing GTM stack and identify the highest-leverage workflows to rebuild or ship - Have at least two signal-based plays running in production - By month three, own the inbound and outbound data layer end-to-end - SDR and AE teams trust your enrichment, scoring, and routing logic to drive their daily activity This role suits operators who get excited about combining GTM thinking with technical craft, want real ownership over revenue infrastructure, and want a seat where their work directly moves pipeline numbers. Qualifications - Excellent spoken and written English with strong, proactive communication skills - 3-5 years hands-on experience in a GTM Engineering, RevOps, or Growth Engineering role - Expert-level proficiency in Clay, including complex table architecture, conditional logic, AI columns, custom JavaScript, HTTP API integrations, and waterfall enrichment strategies - Deep understanding of enterprise SaaS GTM motions: ICP definition, account-based outbound, buying committee mapping, intent data, and signal-based selling - Proven track record building outbound or lead enrichment systems that drove measurable pipeline impact in a B2B SaaS environment - Strong working knowledge of the modern GTM stack: Salesforce or HubSpot, Outreach or Salesloft, Apollo, ZoomInfo, LinkedIn Sales Navigator, 6sense or Bombora, Slack - Comfortable writing API calls, working with webhooks, and reading basic JSON and JavaScript to extend Clay's native capabilities - Strong diagnostic thinking: ability to look at a leaking funnel and identify whether the issue is data quality, targeting, messaging, or routing logic - Understanding of how enrichment and scoring connect to downstream sales activity and pipeline conversion - Confident presenting your work and reasoning to senior commercial stakeholders - Ability to self-manage documentation, workflow ownership, and stakeholder updates without heavy oversight - Availability for full-time hours Monday to Friday with Sydney business hour overlap - Responsiveness on Slack within working hours and active participation in daily standups and weekly GTM reviews - Fast and reliable internet connection; your own laptop or desktop suitable for the role; a quiet working environment; a good quality microphone or headset Compensation - $2,000-$3,000 AUD per month, depending on experience and demonstrated output quality - Rate reviewed at 90 days based on workflow quality, pipeline impact, stakeholder feedback, and ownership of the GTM data layer - Top of band ($3,000) reserved for senior operators with deep Clay expertise, strong enterprise SaaS GTM understanding, and the ability to operate as a true technical partner to the revenue team What's on Offer? - Direct engagement with an established enterprise SaaS company with a strong product and growing commercial team - Craft-focused role with real ownership of GTM infrastructure, not a list-building seat - Clear progression path as the GTM Engineering function scales - Stable full-time income with predictable hours - Access to other job opportunities through the Reef network

Role Description We're looking for a Call Centre Manager to lead and optimise a high-performance support and claims operation focused on vehicle insurance and automotive services. You’ll oversee daily call centre performance, manage agents, and ensure customer interactions are handled efficiently, professionally, and in line with business standards. - This role exists to bring structure, accountability, and performance visibility to the call centre. - You’ll ensure calls are handled correctly, claims are processed smoothly, and customers receive clear, timely support without issues being missed, delayed, or escalated unnecessarily. - You’ll manage team output, monitor KPIs, improve processes, and act quickly when performance drops. - You’ll be responsible for building a reliable operating rhythm across inbound/outbound calls, claims handling, and repair coordination ensuring the team consistently meets service levels while maintaining accuracy and customer satisfaction. - This is a hands-on management role for someone who understands insurance workflows, call centre dynamics, and how to run a tight operation. Qualifications - 3–6+ years of experience in call centre operations, with at least 1–2 years in a management or supervisory role. - Strong experience in vehicle insurance, insurance claims management, or automotive repair coordination. - Proven ability to manage call centre KPIs (call handling time, resolution rates, customer satisfaction, etc.). - Experience overseeing both inbound and outbound call operations. - Ability to manage, coach, and hold agents accountable to performance standards. - Strong understanding of claims processes, documentation, and customer handling in insurance environments. - Experience identifying operational gaps and implementing process improvements. - Ability to handle escalations and resolve complex customer issues effectively. - Strong organisational and reporting skills — able to track performance and maintain visibility across operations. - Experience working with CRM systems, dialers, and call centre software. - Excellent spoken and written English. - Ability to work aligned with Central Standard Time (9 AM – 5 PM). - Self-directed operator who can run daily operations without constant oversight. - High attention to detail, especially in claims handling and documentation accuracy. Benefits - Competitive salary based on experience. - Fully remote role with structured working hours. - Direct ownership of call centre performance and operational outcomes. - Opportunity to build and optimise a high-functioning support and claims team. - High-impact role with clear visibility into business operations and customer experience.

Role Description We’re seeking a highly capable AI Developer to scope, design, and build AI-powered workflows and internal tools that improve business efficiency and unlock new capabilities. You’ll work closely with stakeholders to identify high-impact opportunities for AI integration, then translate those into functional solutions using LLMs, automation platforms, and APIs. This is a hands-on role requiring both strategic thinking and execution - from defining use cases and designing workflows to building, testing, and iterating on AI-driven systems. You’ll be expected to stay up to date with the latest developments in AI tools, models, and best practices, and proactively introduce new ideas that can create measurable business impact. Qualifications - Excellent spoken and written English - Proven experience building AI-powered workflows, automations, or internal tools - Experience building AI agents or multi-step workflows - Familiarity with vector databases, embeddings, or retrieval-augmented generation (RAG) - Experience working in fast-paced startup or scale-up environments - Basic coding skills (Python, JavaScript, or similar) - Strong experience working with LLMs (e.g. OpenAI, Claude, or similar) and prompt engineering - Experience with automation platforms such as N8N, Zapier, Make.com, or similar - Ability to scope AI use cases and translate business problems into technical solutions - Experience integrating APIs and working with multiple systems and data sources - Strong understanding of AI capabilities, limitations, and practical applications in business - Experience rapidly testing, iterating, and deploying AI solutions - Ability to stay up to date with emerging AI tools, trends, and technologies - Strong problem-solving skills and systems thinking - Ability to communicate technical concepts clearly to non-technical stakeholders - High attention to detail and focus on building reliable, scalable solutions - Fast and reliable internet connection; your own laptop or desktop suitable for the role; a quiet working environment Requirements - Competitive contract rate based on experience - Opportunity to work on cutting-edge AI implementations with real business impact - High level of ownership and autonomy in shaping AI systems - Exposure to international clients and high-growth companies - Access to future opportunities - Contract-based role with competitive compensation based on experience - Flexible, fully remote working setup - Opportunity for ongoing work based on performance and impact

Role Description We're seeking an experienced Senior Media Buyer to join an Australian marketing agency managing 15-20 lead generation clients, primarily in the property and adjacent service-based sectors. This role focuses on owning the day-to-day Meta ads operation across the full client book: - Launching campaigns - Scaling winners - Killing losers - Optimising for CPL - Reporting performance back to clients each week You'll work alongside a content and video team that handles copy, scripts, and editing, while you own media buying execution, creative strategy, and static ad production in Canva. The agency provides briefs, dashboards, and full account access; you bring the technical craft, diagnostic thinking, and creative instinct to turn ad spend into qualified leads at target CPL. What success looks like: - Hitting CPL targets across all accounts - Delivering weekly Loom reports that clients trust - Proactively briefing in new creative before accounts fatigue - By the end of week three, running the full book of 15-20 accounts independently - By month two, hitting CPL targets consistently and producing reporting that clients find genuinely useful This role suits media buyers who think strategically about where to spend their time, take real ownership of account performance, and want the stability of a full-time seat with a clear path to leading the media department as the agency scales. Qualifications - Excellent spoken and written English with strong, proactive communication skills - 3-5 years hands-on experience running Meta ads for lead generation businesses (not just e-commerce) - Expert-level proficiency in Meta Ads Manager including pixel setup, conversions API, attribution, custom audiences, and lookalikes - Property or service-based lead gen experience highly preferred - Proven track record of hitting and maintaining CPL targets across multiple accounts - Strong diagnostic thinking: ability to identify why one campaign works and another doesn't, and prioritise the highest-leverage work each day - Confident producing static ads in Canva and briefing creative concepts to a content team - Understanding of how creative connects to landing pages and broader funnel performance - Comfortable recording weekly Loom walkthroughs that tell the story of an account, not just read out numbers - Ability to self-manage account documentation, dashboards, and reporting workflows - Availability for full-time hours Monday to Friday with Melbourne business hour overlap - Responsiveness on Slack within working hours and active participation in daily standups and Friday team wrap-ups - Fast and reliable internet connection; your own laptop or desktop suitable for the role; a quiet working environment; a good quality microphone or headset Compensation - $2,000-$3,000 AUD per month, depending on experience and demonstrated output quality - Rate reviewed at 90 days based on CPL performance, reporting quality, account ownership, and client feedback - Top of band ($3,000) reserved for senior operators consistently hitting CPL targets across the full book with minimal oversight and exceptional client communication What's on Offer? - Direct engagement with an established Australian marketing agency with a stable, growing client base - Craft-focused role with real ownership of accounts, not a button-pushing seat - Clear progression path to media department lead as the agency scales - Stable full-time income with predictable hours - Access to other job opportunities through the Reef network

Job Title: Digital Marketing Manager Location: Remote Role Type: Full-Time Working Hours: Must align to Sydney, Australia (9:00am–5:00pm AEST, Mon–Fri) We are looking for a commercially minded Digital Marketing Manager to own our online presence from top to bottom. This is a well-rounded role spanning community engagement, paid media, and website performance - ideal for someone who is equally comfortable writing copy and diving into campaign data. You'll have direct impact on brand awareness, customer acquisition, and revenue. This role is split across three key focus areas: 20% - Community Management & Organic Social: • Monitor, reply to, and moderate comments and DMs across all social platforms daily • Maintain brand voice and tone in all community interactions • Escalate issues appropriately and manage sensitive conversations with care • Plan and publish weekly content across organic social channels • Collaborate with designers and content creators to develop engaging posts • Track engagement metrics and report on community health 40% - Paid Media (Search & Social): • Manage and optimise paid search (Google Ads) and paid social (Meta, TikTok, etc.) campaigns across multiple accounts • Plan, execute, and iterate on campaigns to maximise ROI and hit performance targets • Monitor daily spend, pacing, and performance — making real-time adjustments as needed • Identify and outreach to creators and influencers for UGC and sponsored content • Brief and coordinate with creators to ensure content aligns with campaign objectives • Analyse performance data and produce regular reports with actionable insights • Stay current with platform updates, trends, and new ad formats 40% - Website Health (SEO & CRO): • Own and execute the SEO strategy — keyword research, on-page optimisation, technical SEO, and link building • Monitor organic rankings and search performance via Google Search Console and SEO tooling • Optimise website content and landing pages for both search visibility and conversion • Audit and improve the purchase flow, identifying friction points and testing solutions • Run A/B tests and conversion rate experiments using CRO best practices • Collaborate with developers and designers to implement website improvements • Produce monthly reporting on organic traffic, rankings, and conversion performance

Job Title: Digital Marketing Manager Location: Remote Role Type: Full-Time Working Hours: Must align to Sydney, Australia (9:00am–5:00pm AEST, Mon–Fri) We are looking for a commercially minded Digital Marketing Manager to own our online presence from top to bottom. This is a well-rounded role spanning community engagement, paid media, and website performance - ideal for someone who is equally comfortable writing copy and diving into campaign data. You'll have direct impact on brand awareness, customer acquisition, and revenue. This role is split across three key focus areas: 20% - Community Management & Organic Social: • Monitor, reply to, and moderate comments and DMs across all social platforms daily • Maintain brand voice and tone in all community interactions • Escalate issues appropriately and manage sensitive conversations with care • Plan and publish weekly content across organic social channels • Collaborate with designers and content creators to develop engaging posts • Track engagement metrics and report on community health 40% - Paid Media (Search & Social): • Manage and optimise paid search (Google Ads) and paid social (Meta, TikTok, etc.) campaigns across multiple accounts • Plan, execute, and iterate on campaigns to maximise ROI and hit performance targets • Monitor daily spend, pacing, and performance — making real-time adjustments as needed • Identify and outreach to creators and influencers for UGC and sponsored content • Brief and coordinate with creators to ensure content aligns with campaign objectives • Analyse performance data and produce regular reports with actionable insights • Stay current with platform updates, trends, and new ad formats 40% - Website Health (SEO & CRO): • Own and execute the SEO strategy — keyword research, on-page optimisation, technical SEO, and link building • Monitor organic rankings and search performance via Google Search Console and SEO tooling • Optimise website content and landing pages for both search visibility and conversion • Audit and improve the purchase flow, identifying friction points and testing solutions • Run A/B tests and conversion rate experiments using CRO best practices • Collaborate with developers and designers to implement website improvements • Produce monthly reporting on organic traffic, rankings, and conversion performance