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StarRez, Inc. logo
StarRez, Inc.

Your cloud partner in developing thriving residential communities.

Customer Success Manager

Location

United States

Posted

45 days ago

Salary

$55K - $65K / year

Seniority

Senior

Bachelor Degree6 yrs expExperience acceptedEnglish

Job Description

Customer Success Manager

StarRez, Inc.

• Develop strong relationships with assigned customers through regular, meaningful engagement to ensure satisfaction and long-term success. • Work with customers to establish goals, track key performance indicators, and provide guidance on maximizing their use of StarRez solutions. • Analyze customer usage metrics, gather feedback, and run NPS surveys to proactively identify areas for improvement and growth. • Anticipate customer needs, offer strategic recommendations, and identify logical expansion opportunities to enhance their investment. • Serve as the primary point of contact for escalations, taking ownership of issues and ensuring timely resolution through proper escalation channels. • Act as a subject matter expert, offering best practices and business process guidance to help customers optimize their housing management operations. • Track outstanding implementation items and collaborate with internal teams to ensure timely delivery and customer satisfaction. • Help customers design and strategize the integration of StarRez with other systems to improve efficiency and operations. • Develop project plans, procedures, and internal documentation strategies to support customers' ongoing success with the platform. • Work cross-functionally with internal departments to provide escalation support, track project timelines, and ensure a seamless customer experience.

Job Requirements

  • Bachelor's degree preferred or 6+ years equivalent relevant professional experience
  • Experience working in a customer facing technical support role
  • 3+ years of experience utilizing StarRez, THD, or Mercury software OR are a current StarRez employee
  • 3+ years of experience working in University or College Housing, Residence Life, OR Student accommodation/reservations systems OR relevant database management experience

Benefits

  • Full benefits including health care
  • Paid time off
  • Life insurance
  • 401k plan with company match for eligible team members.

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