• Own the end-to-end testing strategy, ensuring every feature is robust and matches with our quality standards. • Establish the end-to-end testing lifecycle (STLC), including test libraries, bug reporting standards and release sign-off procedures. • Perform functional, regression, and cross-browser testing for web-based applications, including APIs associated with application usage. • Mentor existing junior QA resources, providing guidance on best practices and test case design. • Research and recommend a formal testing stack (test management, bug tracking, and potential automation) that fits budgets and tech needs.

We are supporting a leading financial services organization on a large-scale Contact Centre transformation initiative, with a focus on Amazon Connect and IVR modernization. Reporting to the QA Manager, this role will is responsible for ensuring the reliability, performance, and accuracy of IVR workflows, call routing logic, and contact centre applications through a mix of manual and automated testing. Employment Type: 6-month contract (extension possible) Location: Toronto, ON - Remote What You'll Do: - Design, develop, and execute test strategies and test cases for IVR and contact centre applications. - Perform end-to-end testing of call flows, routing logic, and customer journeys within Amazon Connect. - Build and maintain automation frameworks for API, backend, and IVR testing. - Validate integrations between Amazon Connect and downstream systems (CRM, APIs, databases). - Conduct functional, regression, and integration testing across contact centre platforms. - Analyze call logs, system behavior, and test results to identify defects and root causes. - Collaborate with developers, product owners, and business stakeholders to ensure quality delivery. - Support release cycles, including test planning, execution, and defect tracking. Requirements - 5+ years of experience in QA / Quality Engineering, with a focus on test automation. - Hands-on experience in IVR / Contact Centre testing for Amazon Connect. - Hands-on experience with test automation tools (e.g., Selenium, API testing tools). - Experience testing APIs and integrations (REST, JSON, Postman, etc.). - Solid understanding of call flows, routing logic, and IVR systems. - Experience with performance or load testing for contact centre systems. - Knowledge of CI/CD pipelines and test automation integration. - Experience working in Agile / Scrum environments. - Financial Services or regulated industry experience. ------------------------ At Talencore, we stand against racism and discriminatory practices. We stand against violence. We proudly support and partner with organizations that lift people up so everyone can succeed and thrive, and honour our candidates' experiences, perspectives and unique identity. We are committed to continuing to make diversity, equity, and inclusion part of everything we do – from how we work with our talented candidates to how we support our clients in building their diverse workforce.

Role Description The Product Software team at Equinix builds next-generation software products and architecture for our Equinix software platform and services offerings. We are looking for engineers responsible for developing and scaling robust platform services that enable best-in-class products. Your primary responsibility will be to develop testing frameworks which support extensive automation of tests cases, including data setup, mocking and stubs for functional and end-to-end testing. Responsibilities - Solve for the customer - understand the WHY and enrich the specification to create a solution which delights customers - Hold the fort on the quality of significant parts of the system - Ensure a high degree of operational excellence for platform services - Develop test plans, test suites, automate and execute tests for UI, APIs, microservices and data platform - Drive the end to end testing of features and certify features for sprints and releases - Debug and root cause production engineers, ensuring that problems stay fixed - Execute and certify performance and resilience tests in a non-production environment - Engage and communicate test results and highlight any potential quality, performance, SLA and security risks to stakeholders - Contribute actively in an Agile scrum team to define test scope, automation and improving feature test coverage - Collaborate effectively with stakeholders, including Product Owners, Developers and other Quality Engineers - Mentor junior engineers Qualifications - Bachelor's degree in computer science or equivalent with 5+ years hands-on professional experience in testing and automation - Experience on one test automation tool among Playwright, TestNG, RestAssured - Experience on one performance testing tool among JMeter, Gatling, Loadrunner - Experience on driving automation fast with AI tools - Experience with SDLC including unit tests, code management and build tools (Maven, Gradle, SBT), code management tools (GIT, Github) and deployment tools (Jenkins, Github actions) - Knowledge of Unix, SQL, Java, JavaScript, HTML, JSON and source control Git desired - Performance testing experience using tools like JMeter, Gatling, Loadrunner - Experience with both SQL is a must and NoSQL databases is a plus - Ability to lead and own frameworks, working across teams on standardization of processes and employ creative methods to solve problems Requirements - Be a talent multiplier who gets the team around them to excel - Be persistent, creative and driven to get results relentlessly - Exhibit a strong backbone to challenge the status quo, when needed - Exhibit a high level of curiosity, keeping abreast of the latest trends & technologies - Show pride of ownership and strive for excellence in everything undertaken Company Description Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Help us challenge assumptions, uncover bias, and remove barriers - because progress starts with fresh ideas. You'll find belonging, purpose, and a team that welcomes you - because when you feel valued, you're empowered to do your best work.

Agency Dept of Health and Human Services Division Social Services Job Classification Title Human Services Program Consultant III (NS) Position Number 60042135 Grade NC16 About Us The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. Description of Work This position has the responsibility for, monitoring, training, and providing or arranging technical assistance to the county child support programs. In addition, this position will be responsible for helping to identify counties who need targeted assistance to improve performance by analyzing data, conducting an in-depth study of potential issues, developing a strategy for improvement, creating and working specific reports, and working closely with counties to utilize those reports to continue improving performance. Additional responsibilities include working with the county in improving their program and directing the CQI process, on and off-site consultation, coaching, review of records, review of data related to performance measures and other metrics, and building professional relationships to improve outcomes for adults, children and families while remaining in compliance with federal regulations, North Carolina General Statutes, and Administrative Rules and policies. Key responsibilities include: Monitor Program Performance: Analyze county and regional data to identify deficiencies and ensure compliance with federal and state requirements. Conduct Reviews: Lead quality case reviews, county program evaluations, and other systemic assessments. Data Analysis & Reporting: Assess quantitative and qualitative data, prepare dashboards and reports, and coordinate sampling with local agencies. Quality Assurance: Oversee record reviews and ensure adherence to CQI protocols. Collaborate & Strategize: Facilitate meetings with regional and county staff to address root causes of performance issues. Provide Technical Assistance: Offer policy guidance, interpret regulations, and support counties in implementing corrective actions. Compliance Monitoring: Review agency operations for compliance, attend audits, and ensure required notices are completed. IRS Security Oversight: Conduct inspections, report findings, and assist with corrective measures. CQI Plan Development: Partner with counties to redesign processes, implement improvement strategies, and monitor progress. Continuous Improvement: Deploy resources, supervise implementation of CQI plans, and replicate successful strategies across regions. Knowledge Skills and Abilities/Management Preferences Salary Range: $57,983 - $101,470 Recruitment Range: $57,983 - $71,967 Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge Skills and Abilities/ Management Preferences are not required. Applicants who possess the following skills are preferred. - Demonstrated Experience in compliance monitoring, program reviews, and resource management - Experience with the North Carolina Child Support Program and use of the Automated Collection and Tracking System (ACTS) - Proven experience in leadership and organization - Experience in analyzing and evaluating programs and the development and presentation of reports - Demonstrated knowledge of the federal regulations, state statues, policies and procedures that govern child support services This position is funded in part through federal funds. This position will close at 11:59 p.m. the night before the end date. The Division of Social Services (DSS) provides direct services that address issues of poverty, family violence and exploitation. We aim to prevent abuse, neglect and exploitation of vulnerable citizens, and promote self-reliance and self-sufficiency for individuals and families. Compensation & Benefits: The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for State Benefits Supplemental and Contact Information The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/. DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified. Application Process Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application. - Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. - Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers. - Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check. - Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks. - Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. - For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members. Degree/College Credit Verification Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations and cover letters may be uploaded with your application. Veterans’ and National Guard Preference - Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications. - Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing. - Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application. ADA Accommodations Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below. CONTACT INFORMATION: If there are any questions about this posting, please contact Talent Acquisition at talentacquisition@dhhs.nc.gov. Resumes will not be accepted in lieu of completing this application. Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Master's degree in a discipline relative to the program from an appropriately accredited institution and four years of related experience; or Bachelor’s degree in a discipline relative to the program area from an appropriately accredited institution and six years of related experience; or an equivalent combination of education and experience. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Tonya Lofton McLamb Email: talentacquisition@dhhs.nc.gov