Talencore

• Create, assign, update, complete, and archive work orders in Hubstaff. • Keep Hubstaff aligned with the FileMaker NC_Quotes / Time & Billing system. • Fix assignments, permissions, and time-logging issues for developers; action budget and hours changes accurately. • Coordinate work-order status and approvals with the development lead, developers, and finance. • Run a daily check of the support / hosting queue for emergencies or site-down events; escalate to the systems administrator immediately. • Track device security compliance across staff (NinjaOne RMM, SentinelOne EDR); administer the 1Password vault. • Coordinate server maintenance windows and draft and send client outage / maintenance notices; maintain the outage calendar, recipient lists, and the monthly backup-link references. • Own onboarding from a standard checklist: accounts, Hubstaff, 1Password, email signatures, and the security / privacy steps. • Owner of offboarding from the wiki template: notify each access owner (payroll, systems, HR), track revocation across every system, and confirm completion. • Coordinate timing and messaging with HR; keep the wiki current. • Draft and send newsletters and product updates (EmailOctopus). • Run webinar invites and reminders; prepare social posts and clips, and handle routine website updates. • Run reconnection campaigns to former clients; build prospect lists and handle warm follow-ups. • Manage the CEO's calendar and meetings; send invites and links, send reminders, and follow up on action items on the CEO's behalf. • Support ad hoc research and business projects for the CEO. • Keep internal documentation organized across Google Drive, the wiki, and Trello.

Role Description This is a remote position. Our client, a specialized team of FileMaker development experts in Vancouver, Canada, is hiring an Executive Assistant & Technical Operations Coordinator to be the CEO's right hand and the operational backbone of a roughly ten-person team. You will keep our projects, infrastructure, and people running day to day: - Owning time tracking and work orders - Supporting IT and infrastructure - Running onboarding and offboarding - Handling marketing campaigns - Supporting the CEO directly You will report to the CEO and work closely with clients, the development lead, and the systems administrator. This is a broad, detail-critical role, and it is a lot of surface area for the hours - ruthless prioritization, speed, and accuracy matter. The non-negotiables: - Communications go straight to clients and staff and must be right the first time - Recurring processes have to run without being chased Strong technical aptitude is essential - you will work in databases, time-tracking and security tools, and basic server/network systems. Qualifications - Strong technical aptitude - comfortable with databases (FileMaker an asset), time-tracking/work-order systems, RMM and security tools, and basic server/networking concepts - Exceptional attention to detail and accuracy, especially in client email - Follows detailed instructions precisely the first time, with little rework - Self-directed - anticipates next steps, takes ownership, and works independently - Highly organized; juggles many recurring processes without dropping any - Discreet and reliable with credentials and confidential information - Clear, professional written English; approachable and responsive - Comfortable with Hubstaff, Trello, Freshdesk, 1Password, EmailOctopus, Google Workspace, and AI tools (e.g. Claude) - Executive-assistant or operations experience supporting a founder is a plus Requirements - Run a daily check of the support/hosting queue for emergencies or site-down events; escalate to the systems administrator immediately - Track device security compliance across staff (NinjaOne RMM, SentinelOne EDR); administer the 1Password vault - Coordinate server maintenance windows and draft and send client outage/maintenance notices; maintain the outage calendar, recipient lists, and the monthly backup-link references - Support infrastructure with the systems administrator: backups and backup-failure triage, power, cooling, DNS, firewall/VPN, AWS, hosting tickets, and server-room facilities - A few times a year, own onboarding from a standard checklist: accounts, Hubstaff, 1Password, email signatures, and the security/privacy steps - Own offboarding from the wiki template: notify each access owner (payroll, systems, HR), track revocation across every system, and confirm completion - Coordinate timing and messaging with HR; keep the wiki current - Draft and send newsletters and product updates (EmailOctopus) - low volume, roughly one newsletter a year; track delivery and list health - Run webinar invites and reminders (roughly one webinar a quarter); prepare social posts and clips, and handle routine website updates - Run reconnection campaigns to former clients; build prospect lists and handle warm follow-ups - Manage the CEO's calendar and meetings; send invites and links, send reminders, and follow up on action items on the CEO's behalf - this runs several times a week - Support ad hoc research and business projects for the CEO - Keep internal documentation organized across Google Drive, the wiki, and Trello Benefits - Ongoing part-time contract - ~10 hours per week - Mandatory attendance at weekly client status meeting every Wednesday, 11 AM - 12 PM PST - Remote, must work on Pacific Time for time-sensitive work (outage notices, onboarding/offboarding, work-order updates) Company Description At Talencore, we stand against racism and discriminatory practices. We stand against violence. We proudly support and partner with organizations that lift people up so everyone can succeed and thrive, and honour our candidates' experiences, perspectives and unique identity. We are committed to continuing to make diversity, equity, and inclusion part of everything we do – from how we work with our talented candidates to how we support our clients in building their diverse workforce.

• Develop and execute paid search strategies across Google Ads and Microsoft Ads. • Manage campaign structure, bidding strategies, budget allocation, keyword expansion, match type governance, and quality score optimization. • Oversee affiliate and aggregator partnerships, including performance management, relationship development, partner expansion, and commercial negotiations. • Evaluate channel performance and identify opportunities to improve efficiency, conversion rates, and revenue contribution. • Design and execute channel tests, including bidding experiments, landing page optimization initiatives, audience segmentation strategies, and partner placement testing. • Monitor campaign health and identify anomalies across key performance indicators including conversion rate, acquisition cost, impression share, lead quality, and attribution. • Partner closely with analytics teams to ensure tracking accuracy and data integrity. • Produce monthly and quarterly channel performance reviews, forecasts, and strategic recommendations. • Collaborate with creative and content teams to optimize messaging, landing pages, and channel-specific assets. • Contribute to broader acquisition planning and channel diversification initiatives.

• Execute daily paid search campaign management activities, including campaign builds, keyword management, bid adjustments, ad trafficking, and performance monitoring. • Support affiliate and partner marketing programs through onboarding coordination, creative deployment, placement management, and performance optimization. • Monitor channel performance and proactively identify issues affecting conversion rates, acquisition costs, attribution, or campaign efficiency. • Coordinate the production and deployment of advertising assets, landing pages, banners, and promotional materials. • Manage affiliate reporting, billing reconciliation, and budget tracking activities. • Maintain tracking accuracy through proper use of UTM parameters, pixels, conversion events, and campaign governance standards. • Assist with weekly, monthly, and quarterly reporting deliverables. • Conduct competitive research and monitor market trends to identify optimization opportunities. • Collaborate with channel managers, analytics teams, and creative partners to support growth initiatives.

Role Description This is a remote position. Our client is a growth stage technology and data-driven commercial insurance wholesaler backed by a leading private equity firm. They are combining the worlds of insurance and technology to create an insurtech powerhouse, and are undergoing rapid digital transformation. They are building a centralized marketing analytics function and seeking a senior leader to establish the data foundation that supports performance marketing, attribution, reporting, and growth optimization across multiple business lines. This is a highly visible role reporting to the Head of Digital Marketing and will serve as the bridge between marketing, analytics, data engineering, and executive stakeholders. This role will start as an individual contributor, with the opportunity to have direct reports as the team expands. Qualifications - 5+ years of marketing analytics, marketing operations, or performance measurement experience. - 2+ years of hands-on ownership of a cloud data warehouse environment such as Snowflake. - Strong experience with dbt and modern data modeling practices. - Deep understanding of paid search, paid social, affiliate marketing, attribution, and conversion tracking. - Experience integrating data from advertising platforms, analytics tools, CRM systems, and other marketing technologies. - Advanced SQL skills required. - Experience with Python for analytics is highly desirable. - Experience with Looker, LookML, or similar BI platforms strongly preferred. - Ability to communicate analytical concepts to executive stakeholders. - Experience working across multiple brands, business units, or product lines preferred. - Insurance, financial services, fintech, or other highly regulated industries are advantageous. Requirements - Design, build, and manage a centralized marketing data ecosystem leveraging Snowflake, dbt, data ingestion tools, and BI platforms. - Develop and maintain enterprise-wide marketing KPIs, including customer acquisition cost, ROAS, conversion metrics, lifetime value, attribution models, and revenue performance metrics. - Ensure accurate tracking and attribution across paid and owned channels through governance of pixels, server-side tracking, conversion APIs, tag management, and offline conversion integrations. - Build reporting frameworks and self-service dashboards that allow marketing teams to monitor performance in near real time. - Partner with marketing leadership to develop forecasting models, performance targets, budget scenarios, and investment recommendations. - Lead measurement initiatives including incrementality testing, lift studies, geo-testing, and A/B testing programs. - Identify data quality issues and establish governance processes to improve reporting consistency and reliability. - Translate complex analytical findings into clear recommendations for both technical and non-technical stakeholders. - Collaborate with data engineering, finance, and marketing teams to align reporting standards and performance measurement methodologies. Benefits - Full-time permanent position. - Compensation: $140,000-150,000 base + 15% bonus + full benefits. Company Description At Talencore, we stand against racism and discriminatory practices. We stand against violence. We proudly support and partner with organizations that lift people up so everyone can succeed and thrive, and honour our candidates' experiences, perspectives and unique identity. We are committed to continuing to make diversity, equity, and inclusion part of everything we do – from how we work with our talented candidates to how we support our clients in building their diverse workforce.

• Design, build, and manage a centralized marketing data ecosystem leveraging Snowflake, dbt, data ingestion tools, and BI platforms. • Develop and maintain enterprise-wide marketing KPIs, including customer acquisition cost, ROAS, conversion metrics, lifetime value, attribution models, and revenue performance metrics. • Ensure accurate tracking and attribution across paid and owned channels through governance of pixels, server-side tracking, conversion APIs, tag management, and offline conversion integrations. • Build reporting frameworks and self-service dashboards that allow marketing teams to monitor performance in near real-time. • Partner with marketing leadership to develop forecasting models, performance targets, budget scenarios, and investment recommendations. • Lead measurement initiatives including incrementality testing, lift studies, geo-testing, and A/B testing programs. • Identify data quality issues and establish governance processes to improve reporting consistency and reliability. • Translate complex analytical findings into clear recommendations for both technical and non-technical stakeholders. • Collaborate with data engineering, finance, and marketing teams to align reporting standards and performance measurement methodologies.

Role Description This is a remote position. Our client, a specialized team of FileMaker development experts in Vancouver, Canada, is seeking a highly organized Part-Time Project Manager to support an ongoing engagement with a major utility client in Canada. You will keep timelines, dependencies, and client commitments on track, and coordinate the testing and release cycle across multiple programs and rollouts, working with our Technical Lead and the client's project manager. The work is steady and detail-driven: - Maintaining plans - Running the test cycle against a live scorecard - Producing documentation deliverables - Chasing inputs and sign-offs from the client and third-party testers - Flagging slippage before it becomes a problem Employment Type: Ongoing part-time contract Work Schedule: 4-6 hours per week. Mandatory attendance at weekly client status meeting every Wednesday, 11 AM - 12 PM PST Location: Remote, must work on Pacific Time What You'll Do - Testing & Release Coordination - Run the test cycle through a structured Trello pipeline and a live status scorecard in Google Sheets, keyed to release dates - tracking each case as passed, failed, in development, or outstanding. - Track test cases as checklists with screenshot evidence; log defects and chase them through retest to closure in the card threads. - Coordinate testing across the development team, the client, and third-party testers, spanning multiple utility programs and per-utility rollouts. - Verify report and deliverable outputs against spec before release - this engagement carries a large catalogue of report deliverables that each need sign-off. - Manage go-live scheduling: unit testing, end-to-end testing, and sign-off; flag anything that puts the release date at risk. - Project & Delivery Coordination - Maintain project plans, schedules, Gantt charts, and the client project tracker (Google Sheets). - Track milestones, deliverables, and dependencies; flag risks, blockers, and delays early. - Produce the recurring written documentation deliverables (navigation and feature guides) on a weekly cadence, and keep documentation current in Trello, the ticketing system, and the internal wiki. - Coordinate status between our development team and the client. - Client Deliverable Management - Track what the client owes us - inputs, access, test feedback, and sign-offs - and follow up before items are late. - Protect deadlines by working backward: if an input is due seven days before delivery and slips, raise it and reset the date immediately, before the deadline is missed. - Escalate delays that threaten timelines; communicate revised dates clearly. - Meeting Facilitation & Communication - Run the weekly status meeting: agenda, updates, action items, follow-ups. - Keep communication clear between Neo Code and the client, and hold owners accountable for their action items. Qualifications - Project coordination or technical PM experience, ideally with government, utility, healthcare, or enterprise clients. - Experience coordinating software testing / UAT cycles and tracking defects to closure. - Comfortable running a test cycle from a live spreadsheet scorecard and a card-based tracker, with screenshot evidence and per-case status. - Exceptional attention to detail and accuracy in client communication. - Follows detailed instructions precisely and works independently with minimal supervision. - Strong organization and proactive follow-up across multiple dependencies and stakeholders. - Excellent written and verbal English, including the ability to produce clear documentation. - Comfortable with Trello, Google Sheets, a ticketing system (e.g. Freshdesk), and wiki / knowledge-management tools. - Familiarity with Agile or hybrid delivery; exposure to FileMaker is a plus (this is a coordination role, not development). Requirements - Complete a criminal record check and FOIPPA privacy training before accessing any client system. - Work on a machine running NinjaOne and SentinelOne. The team can provide a basic machine (Mac or Windows 11) and recover the cost from pay, or finance the purchase, so it is not on a personal device. Success Measures - Plans and the test scorecard stay current; nothing slips silently. - Client inputs and sign-offs are chased and in on time. - Documentation deliverables go out on cadence. - Risks surface early, not at the deadline. - Communication stays clear and accountable on both sides. Company Description At Talencore, we stand against racism and discriminatory practices. We stand against violence. We proudly support and partner with organizations that lift people up so everyone can succeed and thrive, and honour our candidates' experiences, perspectives and unique identity. We are committed to continuing to make diversity, equity, and inclusion part of everything we do – from how we work with our talented candidates to how we support our clients in building their diverse workforce.

Role Description Our client, a specialized team of FileMaker development experts in Vancouver, Canada, is seeking a highly organized Part-Time Project Manager to support ongoing enterprise projects. This role will work closely with their delivery team, client stakeholders, and project leads to ensure project timelines, dependencies, and client commitments are actively managed. The ideal candidate is proactive, detail-oriented, and comfortable following up on outstanding client deliverables, maintaining project plans, and identifying schedule risks before they impact project delivery. Employment Type: Ongoing part-time contract Work Schedule: 4-6 hours per week. Mandatory attendance at weekly client status meeting every Wednesday, 11 AM - 12 PM Location: Remote, following Pacific Time What You'll Do: - Project Coordination - Maintain and update project plans, schedules, and task trackers - Track project milestones, deliverables, and dependencies - Ensure project documentation remains current and organized - Monitor project progress and identify risks, blockers, and delays - Client Deliverable Management - Track client-owned action items and required deliverables - Proactively follow up with client stakeholders regarding outstanding items - Escalate risks when client delays may impact project timelines - Communicate schedule impacts and revised delivery dates when dependencies are not met - Meeting Facilitation & Communication - Attend weekly client status meetings - Prepare project updates, action items, and follow-up notes - Coordinate communication between Neo Code team members and client stakeholders - Ensure accountability for assigned action items - Maintain project information within Trello, Freshdesk, and internal Wiki / Knowledge Base Requirements - Previous Technical Project Manager experience - Experience with FileMaker development is a big plus - Experience working with government, utilities, or enterprise clients - Strong organizational and follow-up skills - Excellent written and verbal communication - Ability to manage multiple dependencies and stakeholders - Experience maintaining project plans and tracking deliverables - Comfortable working independently with minimal supervision - Familiarity with Agile or hybrid project delivery methodologies - Experience using: Trello, Freshdesk, Wiki / knowledge management platforms Success Measures: The successful candidate will: - Keep project plans current and accurate - Ensure client deliverables are actively tracked and followed up - Identify schedule risks early - Maintain clear communication with both Neo Code and client stakeholders - Help projects stay on track through proactive coordination and accountability Company Description At Talencore, we stand against racism and discriminatory practices. We stand against violence. We proudly support and partner with organizations that lift people up so everyone can succeed and thrive, and honour our candidates' experiences, perspectives and unique identity. We are committed to continuing to make diversity, equity, and inclusion part of everything we do – from how we work with our talented candidates to how we support our clients in building their diverse workforce.

Role Description Our client is a growth stage technology and data-driven commercial insurance wholesaler backed by a leading private equity firm. They are combining the worlds of insurance and technology to create an insurtech powerhouse, and are undergoing rapid digital transformation. The business operates in a complex, workflow-heavy environment and is investing heavily in AI, automation, and modern product development practices to unlock speed and efficiency at scale. We’re helping them hire three Senior Technical Product Managers to join their growing team. This is a build-and-transform environment - not maintenance, and not a traditional product role. You will not be writing requirements and handing them off. You will actively prototype solutions using AI tools, test them with users, and iterate quickly. The focus is on rethinking how systems, workflows, and data interact, and applying AI to modernize legacy processes. Employment Type: Full-Time Permanent Location: Remote, but MUST be physically located in the US or Canada. Compensation: USD $100,000-150,000 base + bonus + full benefits (see below) What You'll Do: - Own technical product areas end-to-end - from discovery through delivery. - Build functional prototypes using AI tools (LLMs, copilots, automation frameworks) to validate ideas before full development. - Work directly with engineers to review outputs, test integrations, and unblock delivery in real time. - Translate business workflows into technical solutions, working closely with engineering teams. - Drive AI-enabled product development, identifying where automation and intelligence can improve speed, accuracy, and output. - Build and iterate on early-stage (v1) solutions, continuously refining based on real-world usage. - Operate in fast sprint cycles - shipping, learning, and improving quickly (days/weeks, not months). - Work across multiple initiatives simultaneously, balancing quick wins with longer-term platform improvements. - Partner with engineering to evaluate APIs, integrations, and system design decisions. - Collaborate with business stakeholders to deeply understand operational workflows and pain points. - Contribute to a broader digital transformation agenda, influencing how products evolve over time. Qualifications - 3-8 years in Technical Product Management. - Recent experience in the commercial insurance or fintech space. - Hands-on experience building and iterating on real solutions using AI tools (e.g., LLMs, automation tools, AI copilots), not just exposure or strategy-level understanding. - Strong exposure to fast-paced, startup-style environments, with experience building or iterating on early-stage (v1) products. - Experience operating as a hands-on builder - creating prototypes, testing workflows, and refining solutions directly. - Comfortable working with APIs, integrations, and system workflows, able to evaluate and guide technical decisions alongside engineers. - Exposure to systems involving data flows, underwriting/pricing logic, or transaction workflows. - Ability to translate messy, real-world workflows into structured, scalable technical solutions. - Builder mentality - you don’t wait for perfect requirements. Benefits - Employee Ownership Program - eligible employees share in the financial rewards as the company grows. - Professional Development Opportunities – access to learning and career growth initiatives. - Owner Referral Program. - Work-from-Home Reimbursement. - Digital Health & Wellness Platform - online fitness and wellbeing resources. - Canary Emergency Financial Assistance Program. - Comprehensive Medical, Dental, and Vision Coverage. - Life and AD&D Insurance. - Confidential Employee Assistance Program (EAP). - Health Savings Account (HSA). - Short-Term Disability Coverage. - Voluntary Benefits - supplemental accident, critical illness, and hospital insurance. - Employee Discounts. - 401(k) Plan with company matching contributions. - Paid Time Off Programs. - 11 Company-Paid Holidays.

Role Description Our client, a specialized team of FileMaker development experts in Vancouver, Canada, is seeking a FileMaker automation specialist to develop and demonstrate advanced automation workflows using Claude (Anthropic) and Claris MCP. This is a project-based engagement focused on creating webinar-ready materials and a live working demonstration that showcases next-generation AI automation within FileMaker. Employment Type: Fixed-term contract with potential long-term opportunity Work Schedule: 10-15 hours per week. Must be available Monday to Friday, 9:00 AM - 2:00 PM, Pacific Time Location: Remote What You'll Do: - A professional presentation deck for a FileMaker automation webinar. - A working FileMaker solution demonstrating Claude and Claris MCP automation. - A detailed step-by-step demo script suitable for presentation and training purposes. Qualifications - Hands-on experience with Claris FileMaker, Claude (Anthropic), and Claris MCP (Model Context Protocol). - Demonstrated experience building real-world Claude + Claris MCP integrations. - Strong FileMaker scripting and automation skills. - Ability to explain technical concepts clearly. - Experience designing AI-assisted workflows and business process automations. - Ability to work independently and deliver within a tight timeline. - FileMaker certification is nice to have. - Webinar, training, or technical presentation experience. - Experience creating demo environments and instructional materials. - Experience with API integrations and AI-enabled workflows. Company Description At Talencore, we stand against racism and discriminatory practices. We stand against violence. We proudly support and partner with organizations that lift people up so everyone can succeed and thrive, and honour our candidates' experiences, perspectives and unique identity. We are committed to continuing to make diversity, equity, and inclusion part of everything we do – from how we work with our talented candidates to how we support our clients in building their diverse workforce.