Role Description As Sales Operations Manager, you will lead internal projects designed to make it easy for our clients to work with us and for our Sales and Account Management teams to support them effectively. Your remit will span systems, finance, and partnerships. - Oversee post-migration evaluation and cleansing of invoicing data. - Proactive outreach to customers to ensure confidence in using the new billing platform. - Focus on overage billing, requiring careful follow-up and resolution. - Support the migration of additional accounts from third-party providers onto the Impel billing platform. - Support the growth of the merchandising product suite in the UK. - Become proficient in bespoke back-office management systems and reporting suites. - Develop customer training approaches and support ongoing issue resolution. - Support onboarding of customers as temporary (maternity) cover. - Build strong working relationships with the Account Management team and other internal stakeholders. Qualifications - Develop an intimate technical understanding of the Impel merchandising product suites and associated back-office systems. - Provide first-line support for issues arising from client use of finance systems and merchandising back-office systems. - Serve as the primary point of contact for technical issues relating to the merchandising suite. - Participate in new client kick-off calls and integration discussions with third-party providers. - Work closely with internal support teams to escalate and prioritise remedial work. - Identify and prioritise product and service enhancements. - Support account management team on client calls. - Cultivate strong relationships with key internal stakeholders across multiple market territories. - Identify barriers to success and manage internal resources to resolve them. - Ensure all incoming client requests and concerns are resolved professionally and urgently. - Utilise internal systems to document and track issues, product development, and customer interactions. - Participate in various projects or initiatives. Requirements - Strong business acumen. - Lateral thinker with curiosity to learn and develop technical awareness of products. - Motivated and comfortable working remotely. - Ability to work cross-functionally with a wide range of people. - Excellent organisational, interpersonal, and communication skills. - Demonstrate tenacity and a commitment to deliver results. - Exceptional time management skills with the ability to handle multiple projects simultaneously. - Ability to work in a fast-paced environment while solving problems quickly. - Proficient in Microsoft Office Suite and G-Suite. - Positive, customer-first attitude. - Ability to learn quickly and adapt to change. - Google Analytics experience preferred. Benefits - Full-time, Work From Home / Occasional Travel. Company Description Impel offers automotive dealers, wholesalers, OEMs and third-party marketplaces the industry’s most advanced digital engagement platform. The company’s end-to-end omnichannel solution leverages proprietary shopper behavioural data and AI technology to deliver hyper-personalized experiences at every touchpoint across the entire customer journey. - Delivered more than 2 billion shopper interactions across more than 50 countries. - Merchandising, communication, marketing and imaging applications work seamlessly with all major website, CRM and DMS platforms.

Your role at DynatraceDo you naturally go above and beyond? Are you both people-savvy and detail-oriented? Do you thrive in fast-paced environments? If you said yes, this is your chance to join one of the fastest-growing companies in the cloud space. Dynatrace, the global leader in Software Intelligence, is hiring a bilingual Sales Coordinator to join our high-performing Sales Operations team. We're looking for a sharp, hands-on professional who’s ready to support a growing sales org and make a big impact. Candidates must reside in the Central or Eastern U.S. time zones. Those located within 45 miles of Boston, MA or Detroit, MI are required to follow a hybrid schedule, working in-office Tuesday through Thursday. What you’ll do: - Serve as a trusted resource to Sales and Sales Leadership, supporting the sales process and handling internal workflows and Salesforce inquiries. - Collaborate across departments (Finance, Legal, Product, Partners, Deal Desk, etc.) to drive smooth, timely deal cycles. - Proactively communicate updates and reduce operational noise so sellers can focus on selling. - Gather feedback from sales and partner teams to recommend process and system enhancements to Sales Ops leadership. - Organize trainings and regular meetings with AEs and Sales Managers to keep operations running smoothly. What will help you succeedMinimum requirements: - Bachelor’s degree or equivalent practical experience. - At least 2 years of experience in Sales, Sales Operations, Customer Support, or a related field. - Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook). - Familiarity with Salesforce or other CRM platforms. Preferred Attributes: - Experience supporting Account Executives or sales teams. - High emotional intelligence with a strong “customer-first” attitude. - Excellent organizational and time management skills. - Ability to manage multiple priorities in a high-pressure, fast-paced environment. - Self-starter who is adaptable and solution-oriented. Why you will love being a Dynatracer - A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. - Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. - A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. - An environment that fosters innovation, enables creative collaboration, and supports your growth. - A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. - A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. - A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. - Attractive compensation packages and stock purchase options with numerous benefits and advantages. Compensation and Rewards - The salary range for this role is $46,000 - $60,000. When determining your salary, we consider your experience, skills, education, and work location. - Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system. - We also offer medical/dental benefits and a company-matched 401(k) plan for retirement.

About Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com. Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: - Business Insider named us an “enterprise startup to bet your career on” - Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world - Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America - Quartz ranked us the #1 best company for remote workers Responsibilities We're seeking a data-driven, business-savvy Sales Operations Data Analyst to own and enhance our dashboarding ecosystem using modern BI tools. This role will empower Workato’s Sales and Revenue Operations teams with actionable insights that drive strategic and operational decision-making. In this role, you will also be responsible to: - Build scalable, efficient, and easy-to-consume front-end dashboards within our BI application, Sigma Computing, that drive informed decision-making across Sales and Sales Ops teams. - Support and maintain core dashboards and reports, ensuring they remain accurate, relevant, and accessible as the business evolves. - Document dashboards to support self-service, troubleshooting, and long-term sustainability. - Balance short-term ad hoc requests with the development of longer-term analytics solutions. - Collaborate with data engineering to ensure dashboards are built on robust and future-proof data architectures. - Develop working knowledge of key Sales KPIs and become a go-to resource for the team. - Partner with SalesOps leaders to identify insights gaps and propose solutions that enhance sales productivity and process optimization. - Work cross-functionally with product and systems teams to improve data quality and availability. - Conduct exploratory analyses to uncover insights, highlight trends, and support strategic discussions. Requirements Qualifications / Experience / Technical Skills - 1-2 years of data analysis experience, or a recently completed degree in a relevant field (e.g. Data Science, Statistics, Business Analytics, Computer Science, or similar). Recent graduates are encouraged to apply. - Some exposure to BI tools such as Sigma, Tableau, Looker, or Power BI — whether through work, internships, or coursework. - Working knowledge of SQL; willingness to develop stronger data modeling skills on the job. - Experience or coursework in SaaS, sales, or business operations is a plus but not required. - Bachelor's degree in a relevant field, or equivalent practical experience. Soft Skills / Personal Characteristics - Ability to communicate data clearly to non-technical stakeholders. - Detail-oriented with a sense of urgency and a proactive, problem-solving mindset. - Intellectually curious and eager to learn in a fast-paced environment. - Strong interpersonal skills and ability to manage multiple tasks and deadlines. (REQ ID: 2687)

• Drive strategic analytics and insights for the sales and partner management teams • Gather, organize and present large complex data sets to discover insights • Deep dive into complex data sets to draw insights • Define and build reporting infrastructure to improve visibility and performance tracking • Identify key performance indicators and competitive insights for sales leaders and executives • Support execution and improvement in current sales processes