• Lead the strategy and roadmap for Level’s direct-to-consumer business • Own Level’s Shopify Plus storefront end-to-end • Lead ongoing experimentation to improve site performance • Own visibility into DTC revenue performance and growth targets • Manage external development and agency partners supporting ecommerce initiatives • Establish scalable processes and documentation that support consistent execution across campaigns

About the Company The Jasco Group is a dynamic, multi-brand business operating across business-to-business, direct-to-consumer, pureplay and omnichannel retail environments. As part of our continued digital expansion, eCommerce is a key strategic growth channel for the Group, supporting both trade and consumer customers through integrated online solutions. Our digital platforms play a critical role in delivering seamless purchasing experiences, strengthening customer relationships and driving long-term growth across all divisions. Joining our fast-paced, growth-focused eCommerce team, the eCommerce Coordinator is responsible for the day-to-day operational integrity and technical execution of our online platforms. This role ensures product data accuracy, promotional setup, platform functionality and overall website performance across multiple digital storefronts. Working closely with Marketing, Product, IT and external development partners, you will support platform configuration, integration management, testing of new functionality and ongoing website optimisation. This is an exciting opportunity for a detail-driven, technically confident eCommerce professional who thrives in a multi-channel environment and enjoys improving systems, solving problems and contributing to digital growth. Key Responsibilities Product & Catalogue Management - Create, edit and maintain product listings (titles, descriptions, images, variants, attributes). - Manage and merchandise collections across websites. - Ensure data accuracy, content consistency and adherence to platform standards. Website Operations & Promotions - Schedule and publish website promotions (discount rules, sale setup, landing pages, banners). - Support technical implementation of campaigns and onsite updates. - Conduct detailed QA testing across product pages, collections and promotional builds. Platform Maintenance & Technical Support - Troubleshoot website issues and log bugs with developers/platform support. - Support platform configuration and assist with ongoing Shopify Plus optimisation. - Assist with ERP integration support and data flow integrity. - Maintain technical SEO elements (metadata, redirects, indexing basics). - Support feed management tools and prepare for future marketplace expansion. - Assist with UAT for new functionality and platform updates. Reporting & Analysis - Produce sales and website performance reports using Google Analytics and platform reporting. - Identify operational efficiencies and site improvement opportunities. Platforms & Tools - Shopify Plus - ERP systems - Adobe Commerce - Google Analytics - Feed management tools - Spreadsheet and reporting tools - SEO reporting tools (e.g. SEM rush etc) Key Candidate Competencies – eCommerce Coordinator - Strong technical aptitude with confidence working in Shopify Plus. - Experience managing product data and ERP-integrated environments. - Understanding of website architecture and technical SEO fundamentals. - High attention to detail and structured QA approach. - Comfortable troubleshooting integrations and working with developers. - Strong analytical skills with Google Analytics experience. - Experience (or exposure to) feed management tools. - Process-oriented, methodical and highly organised. - Adaptable and solutions-focused with strong follow-through.

• Manage and support a payments program management team, including program managers and reporting analysts, by setting clear priorities and providing day-to-day guidance, coaching, and performance feedback. • Oversee the planning and execution of billing and payments programs, ensuring initiatives are well scoped, tracked, and delivered in coordination with cross-functional partners. • Establish and reinforce program management best practices such as intake, prioritization, dependency management, risk tracking, and stakeholder communication. • Partner with Finance, Accounting, Product, Engineering, Compliance, and Data teams to coordinate cross-functional delivery of billing and payments initiatives. • Support the development and maintenance of program roadmaps, balancing near-term delivery needs with longer-term platform and process improvements. • Guide the reporting analyst in building and maintaining dashboards, metrics, and reporting that provide visibility into program progress, risks, and outcomes. • Leverage data platforms such as Databricks, business intelligence tools, and emerging AI-enabled capabilities to improve program transparency, efficiency, and decision-making. • Partner with third-party payment processors and gateway providers to manage integration health, escalate processing issues, and support contract and relationship oversight. • Serve as a point of escalation for program risks and delivery challenges, helping teams navigate tradeoffs and resolve blockers. • Oversee chargeback and dispute resolution workflows, tracking trends and partnering with Finance and Operations teams to reduce dispute rates and revenue leakage. • Support SOX and compliance-related programs by coordinating timelines, documentation, and cross-team inputs. • Communicate program status, risks, and outcomes clearly and consistently to stakeholders to ensure alignment and shared understanding. • Manage relationships with key billing and payments vendors, including processors, platform providers, and system integrators, supporting contract renewals, performance reviews, and escalations. • Foster a collaborative and accountable team environment while continuing to grow as a people manager and program leader in the billing and payments domain.

• Edit high-quality ecommerce videos, including B-rolls, product demos, unboxing videos, customer testimonials, and user-generated content (UGC), tailored to drive sales and engagement. • Incorporate compelling visuals, smooth transitions, and effective pacing to create videos that resonate with the target audience and enhance the brand’s storytelling. • Work closely with the Creative Director to understand and interpret creative briefs, ensuring that video edits align with the brand’s vision, marketing goals, and specific campaign requirements. • Translate creative concepts and direction into engaging and visually striking video content that communicates the intended message clearly. • Leverage AI-driven video tools and technologies to enhance the editing process, creating innovative video concepts that stand out and cater to the ecommerce audience. • Implement AI-driven automation in video production, such as voiceovers, content personalization, and editing efficiencies, while maintaining high-quality standards. • Curate and edit B-roll footage, ensuring smooth integration with main product footage and other visual elements for a cohesive final video. • Edit UGC content to make it brand-appropriate, optimizing it for use in ads, social media, and landing pages to enhance trust and authenticity. • Edit videos that focus on product features, benefits, and selling points, ensuring they align with the ecommerce goals of increasing conversion rates and driving customer engagement. • Create video ads, landing page videos, and product demo videos that are designed to drive action, optimize click-through rates (CTR), and boost sales. • Edit videos in various formats, sizes, and aspect ratios optimized for multiple platforms, including Facebook, Instagram, YouTube, TikTok, and websites. • Ensure the final videos are adaptable to different campaign types, from short-form social media ads to long-form product videos or explainer videos. • Edit sound design, including background music, voiceovers, and sound effects, ensuring a balanced and engaging audio experience that complements the visual elements. • Ensure that all audio components are crisp, clear, and properly aligned with the visuals to maximize the impact of the video content. • Ensure that all video content aligns with the brand’s guidelines and aesthetic, maintaining consistency in tone, style, and messaging across all video materials. • Perform thorough quality checks on all video content to ensure that it meets the required standards before delivery, reviewing footage for errors, continuity issues, and technical problems. • Verify that all final video edits are fully optimized for the intended platforms and devices, ensuring fast load times and high-quality playback. • Collaborate with the creative, marketing, and development teams to gather feedback and refine edits, ensuring the final video meets the team’s objectives and expectations. • Actively participate in brainstorming sessions and feedback loops, offering creative input and making necessary adjustments to enhance the video content. • Keep up with the latest video editing trends, techniques, and software updates to continuously improve editing skills and adapt to new creative opportunities.