ASSA ABLOY

Title: National Account Manager - eCommerce Location: USA: Georgia (Remote) Works with Key Decision Makers at assigned accounts (HomeDepot.com, Lowes.com & Menards.com) to develop and implement account strategies to support Pfister growth at respective retailer websites. Duties include account development, driving eCommerce growth through on-site investment, leading digital content, promotional strategy, providing key metrics to account decision makers, partnering with Brick & Mortar account managers and presenting quarterly business reviews with updated strategies and results. Responsibilities also include strategic account planning, forecasting, demand planning, and driving overall customer profitability. Primary Duties and Responsibilities - Develop eCommerce business strategy for Pfister Plumbing Retail.com Accounts. Deliver reasoning based upon analysis of customer insights, customer strategy, internal financial analysis, business strategy, portfolio, promotions, marketing/multi-channel, and inventory. - Identify and develop new business opportunities which result in the achievement of increased revenue, profitability, and market share. - Develop the annual quota, profit plan and sales action plan and monitor actual results vs. plan throughout the year, adjusting when appropriate. Conduct business reviews with accounts and present them as appropriate to management. - Assist marketing and sales management with the development of retailer focused marketing strategies and advertising plans as appropriate. - Partners with digital & brand marketing teams to ensure Pfister’s SEO relevancy, content health, paid media strategy and promotional campaigns are aligned with key eCommerce retailers & internal goals. - Provide knowledge on current eCommerce industry best practices. Consult on cross-functional projects to ensure eCommerce principles are incorporated. - Partner with Consumer Services to ensure the fulfilment of goods and services ordered via the eCommerce channel and ensure a high level of customer satisfaction and business efficiency. - Develop recommendations for capital, operating and staffing budgets. Collaborate with other leaders in the development of a coordinated budget recommendation for Director approval. Provide fiscal oversight of allocated resources, assets and expenses. Make necessary decisions to adjust to variations in projected budget income caused by fluctuating volumes and other external factors. - Serve as the key point of contact for all eCommerce related tasks at the respective retail.com accounts. Both internally and externally. - Ensure eCommerce strategies align with Brick & Mortar initiatives to deliver a cohesive Omni-channel experience. Education and Experience Profile - Bachelor’s degree in business or related field required - Management Experience in Multi-Level Organization preferred - Minimum 3-6 years prior eCommerce experience. - Former experience with eCommerce focused retail merchants or as a channel account manager with eCommerce focused retail merchants, primarily HomeDepot.com, Lowes.com, Amazon, or Walmart.com Required Skills • Strong verbal, written, and interpersonal communication abilities. • Ability to strategically develop plans and processes. • Demonstrated sales and negotiation Skills • Excellent Presentation Skills • Proficient in Microsoft Office Suite • Self-Motivated with strong work ethic • Problem Solver Work Environment: - Working conditions are normal for an office environment. - Travel required for meetings, training seminars, trade shows and end user presentations. 30% Travel Required.

• Building and leading a high-performance sales team across the AMERICAS region, fostering a culture of accountability, continuous improvement, and success. • Driving top-line revenue growth by ensuring the team is aligned and motivated to achieve ambitious sales targets. • Developing and executing a robust regional sales strategy for the EAR BS product line, focusing on expanding the market share of HID OMNIKEY desktop and embedded readers in core verticals. • Taking ownership of the revenue targets for the AMERICAS region, working relentlessly to meet and exceed these objectives through effective sales planning, execution, and pipeline management. • Recruiting, mentoring, and developing top talent, ensuring the team has the skills, tools, and motivation needed to drive sustained growth. • Foster a collaborative and supportive team environment where each member can reach their full potential. • Forging and maintaining strong relationships with key partners, distributors, system integrators, and end customers, ensuring that our go-to-market strategy is aligned with the needs of the market. • Identifying and capitalizing on new business opportunities in high-growth sectors, including Healthcare, Enterprise, Secure Printing, Logical Access, and others, to achieve consistent revenue growth. • Collaborating closely with internal teams, including product management, marketing, and technical support, to ensure the seamless delivery of customer-focused solutions that drive adoption and revenue. • Providing transparent and actionable sales forecasting and performance insights to senior management, ensuring strategic decisions are informed by accurate market data. • Staying at the forefront of market trends, competitive activity, and customer needs, leveraging this insight to adjust strategies and maintain a competitive edge. • Representing HID OMNIKEY at industry events, trade shows, and conferences to build brand visibility, engage with industry stakeholders, and reinforce our market leadership.

• Define and communicate the vision, mission, and strategic direction for the Mature Markets organisation. • Deliver a profitable P&L by achieving top-and bottom-line growth across all Mature Market territories. • Build, lead, and coach high-performing commercial and operational teams. • Collaborate with PACS Leadership and department heads to execute regional growth plans. • Analyse competitive landscapes, identify market expansion opportunities, and engage in high-level negotiations to secure strategic partnerships and contracts. • Represent the company at industry events, trade associations, and professional forums. • Act as the regional spokesperson in internal and external business meetings, reporting on people, financials, KPIs, forecasting, strategic planning, and acquisition integration.

• Support and execute the company’s import trade compliance program. • Determine product classifications, country of origin, and tariff applicability. • Oversee entry review, audit support, and regulatory compliance. • Validate import transactions, monitor compliance data, and identify improvement opportunities. • Work closely with Customs Brokers, internal business partners, and Trade Compliance leadership. • Manage trade programs, post-entry activity, reporting, and data integrity.

• Designing, developing, and executing comprehensive test plans and test cases for embedded systems and related applications • Performing functional, automation, integration and regression testing to ensure product quality and reliability • Developing and maintaining automation scripts and test frameworks for embedded devices • Conducting hands-on testing of hardware devices, including setup, wiring, and configuration of test environments • Performing network analysis using tools such as Wireshark to troubleshoot embedded system communications • Identifying, documenting, and tracking software and hardware defects, ensuring timely resolution • Validating firmware, applications, and system integrations across Windows and Linux environments • Ensuring consistent adherence to QA standards, processes, and best practices • Collaborating with cross-functional and global teams including development, product management, and support to ensure product quality • Mentoring and guiding junior QA engineers, providing technical leadership and best practices • Contributing to continuous improvement initiatives for QA processes, tools, and methodologies • Participating in test strategy development and support product lifecycle quality initiatives • Assisting in building and maintaining test labs, test rigs, and device testing environments • Supporting integration testing of networked devices and physical access control systems • Analyzing test results, troubleshooting issues, and providing clear reporting to stakeholders

• Develop and execute comprehensive test strategies for SiteOwl’s B2B SaaS application across web, iOS, Android, and REST APIs. • Build and maintain a robust suite of automated tests, specifically leveraging our Playwright automated testing setup. • Perform thorough manual testing to ensure a high-quality user experience, particularly for complex offline mobile use cases. • Lead and manage auxiliary QA resources to ensure broad coverage and rapid feedback. • Work with our product team to help design and specify features our customers love, ensuring testability from the start. • Collaborate with engineering leadership to integrate quality benchmarks into the development process and CI/CD pipelines. • Utilize AI development tools to enhance testing efficiency and codebase coverage.

• Owning and driving the Energy, Utilities & Construction vertical sales strategy across North America, aligned with overall BU growth objectives. • Building, developing and converting a pipeline of opportunities across priority use cases such as asset tracking, worker safety, site logistics and infrastructure visibility. • Engaging directly with customers and partners to support solution-driven opportunities and drive deal progression • Developing and supporting a partner ecosystem across North America, including system integrators, OEMs and ISVs • Contributing to the development of routes to market, supporting both partner-led execution and direct sales activities • Managing sales cycles from discovery through to proposal and closure, with support from senior stakeholders where required • Maintaining CRM discipline, pipeline visibility and forecasting accuracy across all opportunities • Working closely with Product Management, Engineering and Marketing to support solution positioning and market adoption • Monitoring market trends, customer requirements and competitive activity to support ongoing refinement of the vertical approach • Representing HID in customer engagements, partnering interactions and industry events within the Energy, Utilities & Construction space.

• Support Sr. NAM and partner with THD Merchant team in managing account strategies while supporting line reviews and category initiatives through data analysis, presentation development, and follow-up execution • Leading and coordinating in-store projects, resets, and merchandising initiatives, ensuring flawless execution through internal and external collaboration • Analyze THD and internal sales data to create business recaps, support demand planning and promotional forecasting, identify growth opportunities, collaborate cross-functionally with product, marketing, finance, and supply chain teams

• You will accurately receive and apply payment remittances from our North American and Canadian business partners for products and services. • Review and apply lockbox, ACH, wire, and credit card payments, post payments accurately in Microsoft Dynamics AX and SAP, resolve misapplied and unapplied cash, process refunds and credit balances and support month-end close and audit requests. • Supervise daily workload and priorities of Cash Application Specialists; monitor accuracy, SLAs, and backlog levels; perform quality reviews and compliance checks and coach and support team members. • Improve cash application policies and procedures and identify automation and efficiency opportunities and be partner with Billing, Collections, and Finance teams.

• Driving revenue and market growth in Latin America • Focus on growing RFID passive transponder sales within all vertical markets • Acquiring new customers and developing existing customer base • Recognizing customer requirements during pre-sales process • Educating customers on HID product offerings • Driving sales process from prospecting to commitment of design-in solutions • Collaborating with product management and engineering specialists • Planning and implementing marketing and sales campaigns • Attending tradeshows and exhibitions • Hunting for new customers and maintaining key contacts • Completing forecasts and revenue reporting • Building a project pipeline for ISC long-term business growth • Acting as an industry expert in future market trends