• Manage and support a payments program management team, including program managers and reporting analysts, by setting clear priorities and providing day-to-day guidance, coaching, and performance feedback. • Oversee the planning and execution of billing and payments programs, ensuring initiatives are well scoped, tracked, and delivered in coordination with cross-functional partners. • Establish and reinforce program management best practices such as intake, prioritization, dependency management, risk tracking, and stakeholder communication. • Partner with Finance, Accounting, Product, Engineering, Compliance, and Data teams to coordinate cross-functional delivery of billing and payments initiatives. • Support the development and maintenance of program roadmaps, balancing near-term delivery needs with longer-term platform and process improvements. • Guide the reporting analyst in building and maintaining dashboards, metrics, and reporting that provide visibility into program progress, risks, and outcomes. • Leverage data platforms such as Databricks, business intelligence tools, and emerging AI-enabled capabilities to improve program transparency, efficiency, and decision-making. • Partner with third-party payment processors and gateway providers to manage integration health, escalate processing issues, and support contract and relationship oversight. • Serve as a point of escalation for program risks and delivery challenges, helping teams navigate tradeoffs and resolve blockers. • Oversee chargeback and dispute resolution workflows, tracking trends and partnering with Finance and Operations teams to reduce dispute rates and revenue leakage. • Support SOX and compliance-related programs by coordinating timelines, documentation, and cross-team inputs. • Communicate program status, risks, and outcomes clearly and consistently to stakeholders to ensure alignment and shared understanding. • Manage relationships with key billing and payments vendors, including processors, platform providers, and system integrators, supporting contract renewals, performance reviews, and escalations. • Foster a collaborative and accountable team environment while continuing to grow as a people manager and program leader in the billing and payments domain.

• Edit high-quality ecommerce videos, including B-rolls, product demos, unboxing videos, customer testimonials, and user-generated content (UGC), tailored to drive sales and engagement. • Incorporate compelling visuals, smooth transitions, and effective pacing to create videos that resonate with the target audience and enhance the brand’s storytelling. • Work closely with the Creative Director to understand and interpret creative briefs, ensuring that video edits align with the brand’s vision, marketing goals, and specific campaign requirements. • Translate creative concepts and direction into engaging and visually striking video content that communicates the intended message clearly. • Leverage AI-driven video tools and technologies to enhance the editing process, creating innovative video concepts that stand out and cater to the ecommerce audience. • Implement AI-driven automation in video production, such as voiceovers, content personalization, and editing efficiencies, while maintaining high-quality standards. • Curate and edit B-roll footage, ensuring smooth integration with main product footage and other visual elements for a cohesive final video. • Edit UGC content to make it brand-appropriate, optimizing it for use in ads, social media, and landing pages to enhance trust and authenticity. • Edit videos that focus on product features, benefits, and selling points, ensuring they align with the ecommerce goals of increasing conversion rates and driving customer engagement. • Create video ads, landing page videos, and product demo videos that are designed to drive action, optimize click-through rates (CTR), and boost sales. • Edit videos in various formats, sizes, and aspect ratios optimized for multiple platforms, including Facebook, Instagram, YouTube, TikTok, and websites. • Ensure the final videos are adaptable to different campaign types, from short-form social media ads to long-form product videos or explainer videos. • Edit sound design, including background music, voiceovers, and sound effects, ensuring a balanced and engaging audio experience that complements the visual elements. • Ensure that all audio components are crisp, clear, and properly aligned with the visuals to maximize the impact of the video content. • Ensure that all video content aligns with the brand’s guidelines and aesthetic, maintaining consistency in tone, style, and messaging across all video materials. • Perform thorough quality checks on all video content to ensure that it meets the required standards before delivery, reviewing footage for errors, continuity issues, and technical problems. • Verify that all final video edits are fully optimized for the intended platforms and devices, ensuring fast load times and high-quality playback. • Collaborate with the creative, marketing, and development teams to gather feedback and refine edits, ensuring the final video meets the team’s objectives and expectations. • Actively participate in brainstorming sessions and feedback loops, offering creative input and making necessary adjustments to enhance the video content. • Keep up with the latest video editing trends, techniques, and software updates to continuously improve editing skills and adapt to new creative opportunities.

• Design and create visually appealing, user-friendly landing pages, homepages, and product pages that are optimized for conversions. • Focus on clear navigation, intuitive layouts, and compelling calls-to-action (CTAs) to enhance user experience (UX) and maximize sales and engagement. • Work closely with the marketing team to ensure designs align with campaign objectives and the brand’s identity. • Design and optimize upsell pages, cart layouts, and checkout flows that improve the user journey and increase average order value (AOV). • Ensure seamless and frictionless checkout experiences that reduce cart abandonment and boost conversions. • Utilize user-centered design principles to simplify the buying process while maintaining brand consistency. • Design high-converting advertorial funnels that guide users from initial interest to final purchase, incorporating persuasive design elements and engaging layouts. • Create designs that align with the content, increasing user trust and guiding them through the funnel towards conversion. • Stay up to date with the latest UI/UX design trends, tools, and best practices to ensure designs are modern, engaging, and user-centered. • Experiment with new design trends and techniques to stay competitive and improve the user experience.

Founded by ex-Apple Product and Engineering leaders, ASSA ABLOY Level is redefining the smart home with technology that is simple, intuitive, useful, and invisible. At Level, we take a unique approach to designing products - one that shifts focus from what we make to how we make it and who we make it for. It’s an approach that results in elegant and unique solutions, raising the bar for the entire smart home ecosystem. Now part of the Assa Abloy family, a global leader in access solutions, Level is positioned to accelerate innovation and expand our reach even further. This partnership strengthens our ability to deliver world-class smart home experiences while maintaining the vision and design excellence that have always set us apart. Location: Remote (PST/PDT work hours) About the role: As ASSA ABLOY Level continues to grow its direct-to-consumer business, we’re looking for a Senior Manager of DTC & E-commerce to lead the strategy and execution of our online storefront. This role owns the performance of the DTC channel, including revenue growth, ecommerce experience, and site operations, while remaining deeply involved in the day-to-day optimization of our Shopify Plus storefront. The ideal candidate combines strong analytical thinking with hands-on ecommerce execution, using data, experimentation, and thoughtful merchandising to improve conversion and revenue. This is a highly cross-functional role working closely with marketing, product, operations, and engineering to ensure the DTC channel operates smoothly and scales effectively. Key Responsibilities: DTC Strategy & Growth: - Lead the strategy and roadmap for Level’s direct-to-consumer business in partnership with marketing leadership. - Define revenue goals, success metrics, and growth opportunities across campaigns, merchandising, CRO, and promotions. Use data-driven insights to prioritize initiatives and allocate resources that maximize revenue and improve the online customer journey. - Own the overall performance of the DTC channel, identifying opportunities to grow revenue, improve conversion, and strengthen the online customer experience. Ecommerce & Shopify Management: - Own Level’s Shopify Plus storefront end-to-end. - Manage product catalog, PDP content, promotions, bundles, and merchandising strategy. Coordinate site updates and integrations with development partners, ensuring updates are thoroughly tested and aligned with brand standards. - Continuously optimize the shopping experience across product pages, cart flow, and checkout to improve conversion and average order value. Conversion Rate Optimization: - Lead ongoing experimentation to improve site performance. - Develop testing roadmaps across pricing, messaging, merchandising, and user experience. Analyze results and implement learnings to continuously improve conversion rates and overall site performance. - Identify and implement high-impact improvements to conversion rate, average order value, and merchandising performance. Revenue Performance & Forecasting: - Own visibility into DTC revenue performance and growth targets. - Track daily sales performance, monitor key ecommerce metrics including MER, ROAS, conversion rate, and AOV, and evaluate the effectiveness of promotions and campaigns. Develop forecasts and scenario planning to support business decisions and align inventory and marketing strategies. Product Launch Readiness: - Lead DTC site readiness for new product launches. - Ensure product pages, merchandising, and site content are prepared ahead of launch. Coordinate cross-functionally with marketing, product, and operations teams to capture demand and optimize performance post-launch. Channel Performance & Marketing Collaboration: - Partner with marketing team and external agencies to ensure DTC channel performance aligns with business goals. - Support optimization of channel mix and campaign performance by monitoring traffic quality, conversion trends, and return on ad spend across paid, owned, and earned channels. Customer Experience & Retention: - Partner with customer support and operations teams to ensure a seamless purchase and post-purchase experience. - Monitor trends in returns, disputes, and chargebacks to identify opportunities for operational improvements and stronger customer retention. Cross-Functional Collaboration: - Work closely with Product, Operations, Marketing, Customer Support, and Engineering teams to ensure the DTC business operates smoothly and efficiently. - Translate performance data into actionable insights and recommendations for leadership and cross-functional partners. Vendor & Agency Management: - Manage external development and agency partners supporting ecommerce initiatives. - Prioritize development work, coordinate timelines, and evaluate vendor performance to ensure high-quality execution across site updates and new initiatives. Reporting & Insights: - Own DTC performance reporting, including weekly and monthly business updates. - Translate performance metrics into clear narratives that highlight drivers, risks, and opportunities for the broader organization. Process Development & Operational Excellence: - Establish scalable processes and documentation that support consistent execution across campaigns, site updates, and experimentation. - Continuously improve workflows and operating models to support long-term growth and reduce dependency on individual contributors or vendors. Required Qualifications: Experience - 8+ years of ecommerce, DTC, or digital growth experience, preferably within consumer electronics or hardware brands. - This role is both strategic and highly hands-on. The ideal candidate is comfortable working directly inside Shopify, analytics platforms, and testing tools to implement and evaluate improvements. Technical Expertise - Strong experience managing Shopify Plus storefronts. - Experience with ecommerce analytics tools such as Google Analytics (GA4) and performance reporting dashboards. - Comfortable working with design and collaboration tools such as Figma, Craft, or similar platforms. Skills - Strong analytical mindset with the ability to translate performance data into strategic insights. - Experience managing cross-functional projects and working with external vendors or agencies. - Ability to balance strategic thinking with hands-on execution in a fast-moving environment. Why Join Us? - Work with a passionate team building one of the most design-forward brands in the smart home category. - Gain hands-on experience shaping the ecommerce experience for innovative hardware products used by customers around the world. - Enjoy the flexibility of a fully remote team with occasional opportunities to collaborate in person. Compensation & Benefits: - The salary range for this role is $135K-$165K, along with a performance bonus target, and we consider a broad scope of factors when making compensation decisions. - In addition, we provide a comprehensive benefits package including paid time off, a 401(k) plan, education assistance, and an environment that reflects our commitment to our employees. We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.