Satellite Office

• Book delivery timeslots with major Australian retailers through their supplier portals. • Receive orders from clients and process them end-to-end. • Book 3PL carriers and transport providers via email and their own booking platforms. • Track shipments and dispatches from the warehouse through to final delivery. • Handle customer and carrier queries via email and phone. • Enter data accurately across multiple systems. • Support inventory planning report preparation with data inputs as needed.

• Working across multiple systems, your role will see you provide a wide range of business support services, including recording, updating & maintenance of cloud-based systems (i.e., Microsoft Dynamics), generating & coordinating IMACs and effectively progressing orders that are received through to invoicing and supporting the wider team with day-to-day administrative tasks. • Supporting daily sales requirements within the quote to cash process (creating Dynamics records, chasing vendor etc.) • Creating quotes for the sales team • Requesting quotes from vendors • Assist with the processing of renewals (creating quotes and monitoring renewal mailbox) • Assist with vendor / customer correspondence by monitoring the shared delivery mailbox • Process cancellation requests and communicate them effectively to suppliers and our internal accounts team to confirm termination of clients. • Ensure Contacts and Accounts are accurately recorded • Maintain Account & Opportunity ownership

• Process supplier invoices and support accounts payable activities with accuracy and attention to detail. • Liaise with supplier accounts teams and key stakeholders to resolve invoice and payment matters. • Support project invoicing, reconciliation activities, and financial record management. • Maintain accurate records of project-related costs, commitments, and documentation. • Assist with budget tracking, cost reporting, and month-end cost capture activities. • Coordinate project documentation submissions and provide administrative support to Project Leads. • Monitor project deliverables and follow up on administrative actions as required. • Communicate professionally with internal and external stakeholders to keep projects and financial processes running smoothly.

• Working across multiple systems, your role will see you provide a wide range of business support services, including recording, updating & maintenance of cloud-based systems (i.e., Microsoft Dynamics) • Generating & coordinating IMACs and effectively progressing orders that are received through to invoicing • Supporting daily sales requirements within the quote to cash process (creating Dynamics records, chasing vendor etc.) • Creating quotes for the sales team • Requesting quotes from vendors • Assist with the processing of renewals (creating quotes and monitoring renewal mailbox) • Assist with vendor / customer correspondence by monitoring the shared delivery mailbox • Submit deal registrations to vendors • Processing orders with vendors, reviewing and verifying relevant documents specific to the order • Raising internal PO’s and communicating them to accounts • Managing the order process at each stage with sales rep, customers, and vendors • Ensuring orders are accurately processed in a timely manner • Confirming services have been correctly provisioned with vendor – chasing up any overdue orders • Outlook In-Box Management - Checking and maintaining shared mailboxes and personal inbox ensuring any items that require attention are effectively responded to • Client database management • Process cancellation requests and communicate them effectively to suppliers and our internal accounts team to confirm termination of clients • Data Maintenance • Ensure Contacts and Accounts are accurately recorded • Maintain Account & Opportunity ownership • Maintain files and record management • Data entry • Perform other duties and responsibilities as required

• Partner with application owners and business stakeholders to understand how data flows between systems today and how those flows support operational and reporting needs. • Translate business and operational requirements into well-designed integrations that prioritize reliability, transparency, and maintainability. • Act as a technical advisor by connecting integration design decisions to downstream impacts on reporting, automation, and decision-making. • Design and implement integrations across a diverse application ecosystem, including: CRM, ERP, finance, HR, and marketing platforms. • Build and maintain data pipelines that move data accurately and consistently across systems. • Define and document integration standards and best practices, including: API usage and authentication patterns, error handling, logging, and monitoring expectations.

• Support and manage the organization's eCommerce ecosystem. • Ensure seamless integration between online and in-store retail operations. • Collaborate with cross-functional teams to deliver high-quality eCommerce experiences. • Own integrations end-to-end and enhance omnichannel customer experiences. • Participate in scenario-based interviews to assess technical knowledge and problem-solving capabilities.  • Function as an omnichannel systems specialist bridging various systems.

• Manage and grow relationships with a portfolio of customers, acting as their primary point of contact • Engage proactively to understand each customer's goals and challenges, and build clear, measurable success plans • Ensure high retention, renewal, and satisfaction levels across the full customer lifecycle • Monitor customer health metrics, track success KPIs, and report customer outcomes to leadership • Identify churn risk early and lead recovery plans; identify and progress expansion and upsell opportunities • Maintain complete, accurate customer and renewal data in HubSpot • Advocate for the customer inside and provide structured product feedback to the team • Onboard new customers: configure their account, run training, and drive successful adoption • Conduct regular check-ins, account reviews, and quarterly business reviews (QBRs) via zoom to assess progress and plan next steps • Own renewals and maintain accurate renewal forecasts • Identify upselling and cross-selling opportunities, partnering with Sales to grow accounts • Manage customer inquiries and tickets in HubSpot Service Hub, meeting SLA targets • Log all communication, risks, actions, and renewal activity in HubSpot, and use that data to prioritise outreach • Serve as the liaison between customers and internal teams (Product, Sales, Support), and manage escalations to fast resolution

• Act as a liaison between clients and internal teams • Support daily operations management • Coordinate administrative tasks and manage schedules • Maintain accurate documentation and databases

• Responsible for Tier 1 vendor governance: maintaining the register, ownership, and review cycles. • New vendor onboarding: enabling the business with fast and compliant activation. • Time-to-contract acceleration: streamlining processes and removing bottlenecks. • AI agent leverage: embedding AI agent to drive best procurement outcomes. • Audit & compliance support: implementing controls addressing internal audit findings on third-party risk. • Procurement operations & time-to-contract optimisation: partnering with Legal and business stakeholders to accelerate deal execution. • Running RFx processes and vendor evaluations.

• Handle day-to-day HubSpot maintenance and troubleshoot user-reported issues (a light, manageable volume — roughly 2–3 tickets a day) • Build and maintain new pipelines, automations, and workflows as the business grows • Design and implement integrations connecting HubSpot with other tools in the business's stack • Own HubSpot projects from planning through to completion — you won't just be told what to build, you'll help shape it • Maintain data quality, structure, and platform hygiene across properties, records, and lists • Document how HubSpot is configured and support fortnightly user training sessions • Act as the go-to architecture expert when the business needs to make a call on how HubSpot should be structured or scaled