• Serve as a trusted advisor and the face of Flashpoint to our customers through email, monthly touchpoints, and Strategic Business Reviews. • Own the relationship with the customer, thoroughly understand their use cases, stakeholders, and requirements. • Work internally across multiple Flashpoint teams to enhance our product offerings. • Develop a deep expertise in Flashpoint products and services by staying up-to-date on product enhancements, new features, and technical documentation. • Enable customers to focus on threats that matter, make smarter decisions and protect their people, places and assets.

Job Title: Customer Success Manager Job DescriptionWe are seeking a motivated and dynamic Account Management professional to join our growing partnership team. The successful candidate will work with premiere Employer Consortium members, including leading Fortune 100/500 companies, to support their hiring efforts via our platform. This position focuses on customer retention and facilitating successful hiring within the assigned portfolio of clients. Responsibilities - On-board new employers in the assigned portfolio, including conducting live site demos and updating on-boarding guides and documentation as needed. - Act as a consultant to inform clients about the labor landscape and assist them in developing effective sourcing strategies. - Facilitate interviews with members based on client requests. - Manage client expectations regarding hiring timelines and ensure execution within agreed timelines. - Meet with employers and hiring managers to fully understand their roles, qualifying the hiring process, and comprehending knowledge, skills, and ability requirements. - Advise and consult with employers on the recruiting process, feasibility of hires in geographic locations, as well as opportunities and challenges. - Provide data and insights on job postings as requested by employers. - Conduct monthly data and insights meetings with every employer in the assigned portfolio, translating that information into actionable items. - Send targeted outreach to graduates in select geographies and certificate programs via email campaigns. - Connect with internal and external NPO partners for support on hiring efforts, developing and implementing recruitment strategies. - Create documentation like FAQs to better support customers across all portfolios. - Document standard operating procedures to onboard additional customer success managers as the team grows. - Advise members and candidates on career pathing and skill/resume development. - Ensure employer and candidate activities are accurately tracked in the appropriate system. - Assist in various department and company-wide projects, including employer surveys, department audits, diversity projects, job enrichment/education, and department research/metrics. - Ensure recruitment practices follow HR regulatory compliance. Essential Skills - Client Engagement - Account Management - Recruiting - Sourcing - Customer Service - HubSpot - Minimum of 3+ years IT recruiting/search firm experience - Minimum 3+ years working with Fortune 100/500 companies in an account management or recruiting role - MS Office experience - Experience with ATS/CRM systems (HubSpot preferred, but not required) - Strong ability to build rapport with candidates and hiring managers - Track record of executing both entry and mid-level hires - Strong interpersonal, organizational, analytical, decision-making, negotiation, written and verbal communication skills - Proven ability to manage a high volume of requisitions and a portfolio of clients with a sense of urgency - Ability to prioritize workload - Team player with a strong sense of responsibility and accountability - Strong moral compass with the ability to tactfully deliver negative information when necessary - Ability to use independent judgment and make decisions requiring creative, analytical, and problem-solving abilities Work EnvironmentThe position requires working 100% remotely, adhering to EST hours. Our platform effectively bridges the gap between talent and growth-focused businesses, emphasizing career development and transformation. Job Type & Location This is a Contract position based out of Hanover, MD. Pay and BenefitsThe pay range for this position is $27.40 - $41.35/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 23, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

About Nue.io Nue.io is a next-generation CPQ and revenue automation platform designed for modern SaaS and subscription-based businesses. Our mission is simple: empower go-to-market teams to move faster, close smarter, and scale with confidence. With an elegant, no-code interface and deep Salesforce integration, we streamline the entire quote-to-revenue journey — from complex pricing and approvals to seamless renewals. Backed by top-tier investors and trusted by forward-thinking companies, Nue.io is redefining revenue operations for a product-led world. But we’re more than our product — we’re a team built on curiosity, trust, ownership, and a genuine passion for building great things together. We foster a culture where people can do their best work, grow quickly, and make a real impact. And we’re growing! If you're excited by big challenges, smart teammates, and a high-velocity environment, we’d love to meet you. What You’ll Do: Nue is looking for a Customer Success Manager to work in our growing Customer Success function. The Customer Success Manager will be responsible for leading a portfolio of customers ensuring that they achieve measurable outcomes using Nue’s products, driving retention and expansion.. Key Responsibilities: Customer Ownership (Player Role): - Serve as the primary point of contact for a portfolio of customers, managing adoption, renewals, and expansions. - Develop a deep understanding of each customer’s business goals, success metrics, and operating model. - Partner cross-functionally with Product, Sales, Support, and Engineering to ensure customer needs are represented and prioritized. - Conduct regular business reviews (QBRs/EBRs) and proactively drive customer engagement and satisfaction. - Identify and mitigate churn risks through proactive success planning. - Act as a subject matter expert on Nue's billing and pricing capabilities, educating customers on platform functionality, configuration best practices, and advanced use cases to maximize product value.`` - Collaborate with customers' Finance, Billing, and RevOps teams to ensure Nue is configured to meet their revenue recognition, invoicing, and reporting requirements. - Identify opportunities to expand usage of Nue's platform by uncovering unmet billing needs, proposing new pricing models, or introducing features that solve emerging customer challenges. - Align with the Account Manager (AM) and Technical Account Management (TAM) teams to ensure seamless coordination between strategic account success and technical execution, aligning on customer goals, proactive issue prevention, and escalations to drive adoption and retention. - Execute in a consistent, repeatable manner using the Customer Success playbook, including success plans, health scoring, and renewal/expansion strategies. Technical & Domain Expertise: - Deep understanding of billing and pricing architectures, including usage-based pricing, tiered/volume pricing, proration logic, subscription lifecycle management, and revenue recognition principles (ASC 606). - Hands-on experience configuring and troubleshooting CPQ and billing systems (e.g., Salesforce CPQ, Zuora, Chargebee, Stripe Billing, or similar platforms), including product catalogs, pricing rules, discounting logic, and quote-to-cash workflows. - Proven ability to guide customers through complex billing implementations, including pricing model design, integration architecture decisions, and technical scoping of use cases like multi-entity billing, partner/reseller models, or consumption-based pricing. - Strong technical acumen to discuss API integrations, data flows, and system architecture with customer technical teams—able to bridge business outcomes with technical requirements. - Experience translating billing requirements into actionable configurations, working alongside Solutions Engineers and Implementation teams to validate technical feasibility and optimize for customer success. - Comfort analyzing billing data, usage metrics, and revenue reports to identify adoption trends, billing anomalies, and expansion opportunities—acting as a trusted advisor on pricing strategy and billing operations. What You’ll Bring: - 2+ years of experience in Customer Success, Account Management, or RevOps leadership within B2B SaaS. - 4+ years implementing Lead-to-Revenue lifecycle SaaS solutions, including CPQ, Order Management, Billing, and Revenue Recognition. - Strong operational understanding of Salesforce CRM, including experience with Sales Cloud, CPQ, and integrations with downstream revenue systems. - Demonstrated ability to work cross-functionally with RevOps, Sales, Finance, and Engineering teams to improve quote-to-cash processes and customer experience. - Proven success implementing or optimizing Revenue Operations frameworks, data hygiene, and process automation. - Experience working with subscription-based / recurring revenue models (ARR, renewals, expansions). - Excellent communication and executive engagement skills—able to translate complex operational concepts into business impact. - Leverages AI and automation tools to drive efficiency, insight, and personalization across the customer lifecycle (e.g., AI-driven account health insights, renewal risk prediction, or c What We Offer: - Competitive compensation and benefits that reward your talent and impact. - Comprehensive health, vision, dental, and life insurance - A front-row seat in the Silicon Valley tech ecosystem, where you’ll work on cutting-edge challenges shaping the future of SaaS, finance, and payments. - The opportunity to build truly groundbreaking products — your work won’t just support the business; it will influence how companies around the world monetize and grow. - A high-energy, collaborative culture where smart, supportive teammates push each other to learn fast, think boldly, and do the best work of their careers. - Room to grow, lead, and make your mark in a fast-scaling company that values creativity, ownership, and ambition. Compensation: (US) Salary Range: $140K - $160K (CAD) Salary Range: CAD 130K - CAD 150K We believe that the right way to accelerate business results is by giving go-to-market teams agility - to sell and monetize ANY revenue model, across ANY channel, with complete and accurate revenue visibility end-to-end. This requires a truly disruptive product and innovative team - we’re bringing CPQ, Billing, Revenue Lifecycle Management, and Revenue Analytics under one platform, upleveling teams and companies with pricing and billing agility, and revenue intelligence. We are an equal opportunity employer and welcome people of diverse backgrounds, perspectives, and skills. We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your Talent Partner, and we will work with you to meet your needs.

• Conduct QBRs (Quarterly Business Reviews): Prepare and lead quarterly meetings with decision-makers (executives) to present results, ROI, and align on strategic next steps. • Build and Manage Success Plans: Define success objectives with the client and track milestones to ensure they are achieved. • Health Score Analysis: Monitor account health indicators daily (platform usage, ticket volume, engagement) to proactively intervene before an issue becomes a churn risk. • Renewal Management: Lead the contract renewal process, ensuring value delivery and a frictionless renewal. • Identify Upsell and Cross-sell Opportunities: Map new areas within the same company that could use the software or identify additional modules that make sense for the client's current operations. • Churn Prevention (Active Retention): Identify at-risk accounts and create contingency plans (risk playbooks) to recover customer engagement. • Stakeholder Mapping (Power Map): Identify influencers, key users and detractors within Enterprise accounts to secure internal political support. • Advocacy and Case Studies: Turn satisfied customers into promoters by collecting testimonials and turning their success into marketing case studies. • Training and Continuous Onboarding: Conduct education sessions for new features or for new teams that recently started using the tool. • Product Feedback: Act as the voice of the customer within the tech company, bringing improvement suggestions and new feature requests to Product and Engineering teams. • Internal Orchestration: Mobilize technical support, implementation teams or finance to resolve issues for strategic accounts quickly.