Calriz

• Conduct QBRs (Quarterly Business Reviews): Prepare and lead quarterly meetings with decision-makers (executives) to present results, ROI, and align on strategic next steps. • Build and Manage Success Plans: Define success objectives with the client and track milestones to ensure they are achieved. • Health Score Analysis: Monitor account health indicators daily (platform usage, ticket volume, engagement) to proactively intervene before an issue becomes a churn risk. • Renewal Management: Lead the contract renewal process, ensuring value delivery and a frictionless renewal. • Identify Upsell and Cross-sell Opportunities: Map new areas within the same company that could use the software or identify additional modules that make sense for the client's current operations. • Churn Prevention (Active Retention): Identify at-risk accounts and create contingency plans (risk playbooks) to recover customer engagement. • Stakeholder Mapping (Power Map): Identify influencers, key users and detractors within Enterprise accounts to secure internal political support. • Advocacy and Case Studies: Turn satisfied customers into promoters by collecting testimonials and turning their success into marketing case studies. • Training and Continuous Onboarding: Conduct education sessions for new features or for new teams that recently started using the tool. • Product Feedback: Act as the voice of the customer within the tech company, bringing improvement suggestions and new feature requests to Product and Engineering teams. • Internal Orchestration: Mobilize technical support, implementation teams or finance to resolve issues for strategic accounts quickly.

• Monthly Close and Reporting: Coordinate monthly accounting and financial closes, ensuring the accuracy of trial balances and income statements (P&L). • KPI Management: Define and monitor performance indicators (EBITDA, Contribution Margin, Burn Rate, ROIC) through dynamic dashboards (BI). • Budget Planning: Lead the Budget and Forecast cycle, monitoring variances and proposing corrective action plans. • Process Architecture: Design and implement internal control flows and segregation of duties, ensuring governance and operational agility. • Strategic Interface: Act as the right-hand to executive management in decision-making based on financial feasibility and risk assessment. • Audit Leadership: Serve as the focal point for external auditors (Big Four), ensuring clean, unqualified annual reports.

• Act as a full stack developer, participating in the full software development lifecycle. • Perform development tasks autonomously and responsibly. • Understand and help design software architecture following best practices. • Assist in team leadership and management by mentoring and enabling mid-level and junior developers. • Work collaboratively with team members, promoting a cooperative culture and contributing to the squad's overall success. • Help remove blockers by identifying and resolving technical issues. • Ensure that developed solutions are scalable and able to handle growing demand. • Promote and follow software development best practices. • Support the team in developing and maintaining projects using modern technologies. • Collaborate with designers and data scientists in a multidisciplinary environment.