• Day-to-Day Account Ownership: Lead the end-to-end lifecycle for a high-priority book of health plan business. You aren't just managing accounts; you are the "General Manager" of your portfolio, driving long-term retention, health plan satisfaction, and revenue growth. • Build trusted & strategic relationships with our health plan customers — understand their needs/objectives and drive Sword’s clinical and economic outcomes to exceed them. • Navigate Complex Payor Landscapes: Masterfully navigate the nuances of various lines of business (ASO, Fully Insured, Medicare, and Medicaid) to ensure Sword’s value proposition resonates with diverse internal payor stakeholders. • Maximize Partner Value Post-Pull-Through: Serve as the primary lead for the health plan’s employer portfolio. You will ensure operational excellence by identifying barriers to sustained enrollment and collaborating with plan partners to streamline the ongoing member experience. • Champion Clinical & Economic ROI: Act as a consultative partner by translating complex data sets into compelling narratives. You will prove Sword’s impact through rigorous reporting, and high-impact Business Reviews. • Architect Account Plans: Develop and maintain multi-year account success plans that identify white space for expansion, mitigate churn risks, and align Sword’s roadmap with the customer’s overarching population health goals. • Internal Collaboration: Partner with Implementation and Marketing teams to ensure seamless launches and aggressive member enrollment targets. • Payor Growth & Renewals: Own the renewal process and identify organic growth opportunities, working closely with sales to upsell new products or expand into new lines of business. • Voice of the Payor: Serve as a bridge between the market and the Sword Product team. Distill payor-specific feedback, regulatory requirements, and competitive intelligence into actionable insights to influence our product evolution. • Operational Excellence: Mentor junior team members and contribute to the "playbook" of the Health Plan team, building the scalable processes necessary for a world-class Customer Success organization.

• Drive measurable impact through collaboration, innovation, and a shared commitment to improving patient outcomes. • Monitor customer health, utilization, and satisfaction to proactively identify risks and implement retention strategies. • Serve as a technical, clinical, and administrative resource to customers. • Build strong and lasting relationships with clinical, operational, and executive stakeholders. • Collaborate with cross-functional teams to drive clinical adoption and customer success and ensure customer feedback informs continuous improvement. • Provide strategic guidance on best practices, workflow optimization, and regulatory considerations related to device use. • Identify expansion opportunities within accounts by understanding customer needs and aligning them with additional offerings. • Help ensure high customer satisfaction scores and long-term success. • Conduct regular business reviews to align solutions with customer goals, regulatory requirements, and patient care objectives.

• Grow referral volume and renewals significantly across existing partnerships in multiple states. • Sign and activate new provider groups under existing payer agreements. • Achieve >100% NRR through upsells, site expansions, and consistent engagement. • Expand existing accounts by turning satisfied providers into referral champions. • Activate and manage health plan partnerships to grow patient referrals. • Build and execute standard implementation playbook for launch. • Create and execute a cadence of QBRs with all partners. • Build deep, trust-based relationships with key stakeholders through frequent onsite visits, meetings, and follow-ups.

• Develop and execute account plans that translate customer goals and business objectives into actionable initiatives that drive measurable value. • Build trusted, long‑term relationships with key stakeholders, including senior executives, to influence adoption, expansion, and multi‑year partnership alignment. • Identify, qualify, and drive upsell and cross‑sell opportunities through consultative recommendations and value‑based selling. • Analyze customer data, usage trends, and performance benchmarks to uncover insights, risks, and opportunities; partner with Strategy teams to deliver data‑driven recommendations. • Lead renewal forecasting, risk mitigation, and commercial conversations to meet and exceed quarterly revenue targets. • Serve as a strategic advisor with advanced knowledge of marketing strategies, competitive landscapes, and product differentiation. • Collaborate cross‑functionally with Sales, Product, Marketing, and Customer Support to ensure seamless customer experiences and advocate for customer needs.