AST SpaceMobile is building the first and only global cellular broadband network in space to operate directly with standard, unmodified mobile devices based on our extensive IP and patent portfolio and designed for both commercial and government applications. Our engineers and space scientists are on a mission to eliminate the connectivity gaps faced by today’s five billion mobile subscribers and finally bring broadband to the billions who remain unconnected. Position Overview We are seeking a Partner Technical Lead – North America to drive technical alignment, integration stability, and deployment readiness with mobile network operator (MNO) partners across North America. This role leads partner‑facing technical operations across satellite radio access networks (RAN), core, gateway, and business process management systems, ensuring seamless integration and sustained operational health in diverse regulatory and network environments. The Partner Technical Lead coordinates internal engineering and operations teams, manages partner action items and escalations, and publishes readiness KPIs to support regional launches and expansion initiatives while maintaining alignment with global integration standards. Key Responsibilities Partner Technical Operations & Integration Management - Lead partner technical operations and integration readiness across satellite RAN, core, gateway, and BPMS domains. - Validate interface behavior, interoperability, configuration flows, and KPIs across diverse partner network environments. - Oversee partner onboarding, interoperability testing, and pre‑launch technical readiness activities. Cross‑Functional Alignment & Issue Resolution - Coordinate closely with engineering, service assurance, operations, deployment, and planning teams to align regional partner requirements. - Drive closure of partner action items, ensuring timely resolution and transparent risk communication. - Maintain structured reporting on integration progress, blockers, and dependencies across multiple markets. Readiness KPIs, Documentation & Reporting - Define, track, and publish readiness KPIs aligned to regional market conditions and integration milestones. - Maintain accurate integration documentation, interface specifications, and technical deliverables. - Provide regular readiness and integration updates to leadership and regional stakeholder groups. Incident Escalation & Technical Support - Act as the primary escalation point for partner‑related technical issues impacting integration stability or service readiness. - Coordinate with partner network operations centers and internal engineering teams to resolve incidents efficiently. - Support root cause analysis (RCA), corrective action tracking, and follow‑up for recurring issues. Regional Stakeholder & Partner Support - Serve as a technical advisor during partner meetings, workshops, pilots, and technical discussions. - Support strategic and pre‑sales conversations requiring technical clarity on integration approaches or KPIs. - Participate in deployment sequencing, readiness reviews, and regional launch planning activities. Continuous Improvement & Partner Experience - Recommend improvements to partner integration processes, readiness dashboards, documentation, and testing frameworks. - Ensure consistent application of best practices while accommodating regional requirements. - Contribute to enhancements that improve partner onboarding efficiency and operational outcomes. Qualifications Education - Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Engineering, Computer Science, or a related field. - Advanced degree or specialized telecom certifications are a plus. Experience - A minimum of 5–8 years of experience in telecom integration, partner technical operations, solution engineering, or network deployment. - Experience working with mobile network operators, telecom vendors, or network operators in North America. - Proven experience coordinating multi‑market technical readiness or integration programs. Preferred Qualifications - Experience with satellite‑enabled network integrations. - Exposure to multi‑vendor or multi‑operator environments. - Familiarity with regional regulatory or deployment considerations in North America. Soft Skills - Strong interpersonal and stakeholder management skills across technical and leadership audiences. - Proven ability to collaborate effectively within cross‑functional and geographically distributed teams. - Excellent written and verbal communication skills in multicultural and multilingual environments. - Structured problem‑solving skills with clear articulation of risks, mitigations, and technical decisions. - Meticulous attention to detail to ensure accuracy in documentation and readiness reporting. Technology Stack - Telecom monitoring, diagnostics, and signaling analysis tools. - ITSM and ticketing platforms (e.g., Jira, ServiceNow, or similar systems). - KPI dashboards and data visualization tools (e.g., Grafana, Kibana, Power BI). - Collaboration and documentation tools (e.g., Confluence, SharePoint). - Basic familiarity with scripting or automation tools (e.g., Python, Bash) is a plus. Physical Requirements - Ability to work in a standard office or remote environment and use a computer for extended periods. - Ability to collaborate across time zones with stakeholders in North America. - Willingness to travel within the region for partner workshops, testing cycles, and integration reviews as needed. This job description may not be inclusive to the duties and responsibilities listed. Additional tasks may be assigned to the employee from time to time or the scope of the job may change as needed by business demands. AST SpaceMobile is an Equal Opportunity, at will Employer; employment is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

**So here is the Job:** This position will be located at our corporate offices in Lahore, Pakistan the Client Success Manager is responsible for working with our customer to understand the customer’s IT needs and building a strong relationship with the customer. The role requires the ability to pull detailed data, analyze it, and provide recommendations based on their understanding of the processes, people and/or system(s) they are working with. You will identify problematic areas and help implement strategic solutions. Work with ICE internal engineering teams to ensure that the customer’s IT infrastructure is secured and running based on customer’s organizational policies. You are the customer’s point of contact for everything regarding your customer, including all support services (desktop, network, and systems). Your professional disposition is always positive and you champion client success at all levels of the organization. Your job scope will fluctuate based on the customer’s business needs.

• Act as a trusted technical advisor, delivering measurable business value • Optimize customers' technical health and mitigate risk • Build enduring relationships by translating operational goals into technical solutions • Foster collaboration with Sales, Support, and Product teams during critical incidents • Manage customer communications and expectations to successful resolutions

The SSI Group, LLC, headquartered in Mobile, Alabama, is a national leader in Healthcare Technology. Client Technical Manager Job Code CTM.181.002 FLSA Status Exempt Job Family Client Relations Cost Center 181 Purpose of Position The Client Technical Manager is responsible for leading the team on intake, prioritization, investigation, and resolution of complex client issues across the SSI Enterprise System. This role owns root cause analysis and ensures that issues are not only resolved but systematically eliminated through coordination with DevOps and Product Engineering (PE). This position serves as the central command point between client-facing teams, technical operations, and engineering, ensuring rapid resolution, transparency, and continuous improvement aligned to the A4 operating model: Agile, AI, Automation, and Architecture. Duties and Responsibilities Essential Functions - Issue Intake and Triage Management - Own enterprise-wide client issue triage process across clearinghouse and EDI transactions - Works collaboratively with Client Relations teams - Lead daily triage huddles for issue review and prioritization - Ensure accurate intake, categorization, and routing of issues - Root Cause Analysis and Resolution Ownership - Lead deep-dive root cause analysis for high-impact or recurring issues - Ensure issues are resolved to root cause, not symptom - Documentation and reporting on resolutions - DevOps and Product Engineering Liaison - Act as liaison between client operations and DevOps/PE teams - Translate issues into actionable technical requirements - Participate in sprint planning and backlog prioritization - Ensure closed-loop communication to stakeholders - Operational Intelligence and Trend Analysis - Analyze issue patterns across tickets and escalations - Identify systemic risks and automation opportunities - Develop dashboards and reporting with analytics teams - Client Impact and Communication - Support escalations with clear technical communication - Provide updates on issue status, timelines, and root causes - Process Improvement and Automation - Design triage workflows to reduce resolution time - Identify automation opportunities in issue management - Partner with AI teams for predictive detection - A4 Alignment (Agile, AI, Automation, Architecture): - Agile: Integrates triage into sprint cycles - AI: Enables predictive detection - Automation: Reduces manual effort - Architecture: Drives systemic improvements Marginal Functions - Other duties as assigned. Skills, Knowledge, and Abilities - Root Cause Analysis Orientation – Ability to identify and address underlying issues rather than applying short‑term or surface‑level fixes. - Operational Ownership and Accountability – Demonstrated ownership of outcomes, with accountability for driving initiatives through to successful completion. - Technical Translation and Cross‑Functional Leadership – Proven ability to translate technical concepts into business‑relevant insights and lead collaboration across functional teams. - Data‑Driven Decision Making – Strong reliance on data, metrics, and analysis to inform decisions, prioritize actions, and measure results. - Continuous Improvement Mindset – Commitment to ongoing process improvement, operational efficiency, and adoption of best practices. - Strong Analytical and Communication Skills – Ability to analyze complex information and communicate findings clearly and effectively to varied audiences. - Must be able to interact cordially and productively with co-workers in a team environment. - Ability to work under pressure and to prioritize. - Must be able to proficiently read and write in English. - Must possess effective communications skills with ability to handle difficult situations. - Must be able to make independent judgment decisions with minimal supervision. - Must be able to see clearly with or without corrective lenses and hear clearly with or without aids. - Must be able to use hands, fingers and wrists, repetitively, using a computer keyboard and other office equipment, regularly. Information Security and Data Protection The SSI Security-First Mindset Information security and data protection is a shared responsibility – codified in our commitment to the SSI Security-First Mindset. The SSI Security-First Mindset is comprised of five pillars and universally applicable to all employees, regardless of position description, assigned duties and responsibilities. The Five Pillars of the SSI Security-First Mindset: - Pillar 1: Governance: Develop, implement, and enforce secure operational processes, procedures, and routines. - Pillar 2: Accountability: Take an active role in protecting company assets and system & data resources. - Pillar 3: Awareness: Recognize, report, and take action to resolve security risks. - Pillar 4: Preparedness: Develop, implement, test, and improve backup plans for operational processes, procedures, and routines. - Pillar 5: Collaboration: Communicate, share, and promote your Security-First Mindset at every opportunity. Experience and Education Requirements Education Min/Preferred Education Level Description Minimum 4 Year / Bachelors Degree Bachelor's degree in Bachelor’s degree in Information Technology, Healthcare Administration, or related field Years of Experience Minimum Years of Experience Comments 7+ years 7+ years in healthcare IT or revenue cycle management 1 year Strong knowledge of EDI transactions (837, 835, 277, 270/271, 278) 1 year Experience with incident management and DevOps collaboration. Certifications Min/Preferred Certification Description A combination of experience and advanced education may be substituted. Background checks and drug test required. Acknowledgement I have read and understand this job description and agree that I am able to fulfill the essential functions as stated above. I further understand that it is my responsibility to request an accommodation, if necessary, to fulfill the essential functions of this position. Employee's Signature Date __________________________________ ______________________ Supervisor Signature Date __________________________________ ______________________ SSI offers competitive salaries and an excellent benefits package including medical, dental, life/AD&D, LTD, vision, 401(k) matching, paid vacation and tuition reimbursement.