• The ServiceNow & Jira Administrator is responsible for the administration, support, configuration, and selective development of the ServiceNow and Atlassian (Jira/Confluence) platforms. • Act as the primary platform owner, ensuring both ecosystems are stable, well-governed, and continuously improved. • Emphasize a configuration-first approach, while also delivering lightweight development, scripting, and integrations where required. • Administer and support ServiceNow and Jira platforms. • Manage users, roles, groups, permissions, and access governance. • Oversee platform health, upgrades, and release coordination. • Maintain platform standards, naming conventions, and governance controls. • Configure forms, fields, workflows, and approval processes. • Manage SLAs, notifications, queues, and assignment rules. • Deliver enhancements through structured intake and release cycles. • Develop ServiceNow business rules, client scripts, and UI policies. • Support API integrations using REST and webhooks. • Provide L2/L3 support for platform issues.

• Design, develop, and implement integrations between ServiceNow and various enterprise systems, which may include government / DoD systems, vendor and licensing systems and other enterprise tools • Utilize ServiceNow integration technologies such as: - REST APIs - SOAP APIs - MID Servers - Integration Hub (Spokes, Flows) - JDBC/ODBC Connections - Email Integration • Collaborate with business stakeholders to gather integration requirements and translate them into technical specifications • Develop and maintain technical documentation, including integration designs, data mappings, and test plans • Perform thorough testing of integrations to ensure data accuracy and functionality • Troubleshoot and resolve integration issues in a timely manner • Monitor integration performance and identify opportunities for optimization • Stay up-to-date on the latest features of ServiceNow and integration of best practices • Participate in code reviews and contribute to the development of coding standards • Work closely with ServiceNow developers to implement custom solutions and enhancements • Contribute to the overall architecture and design of the ServiceNow platform • Automate manual processes using ServiceNow workflows and integrations • Provide technical guidance and mentorship to junior team members

• Serve as the definitive platform authority for a complex, multi-module ServiceNow environment. • Own the technical direction of the platform, advise stakeholders on best practices, and translate business needs into scalable, high-quality solutions. • Operate within agile delivery cycles; contributing to sprint planning, backlog refinement, and iterative delivery with consistent output quality. • Partner with cross-functional teams across time zones, maintaining clear communication and shared accountability for outcomes. • Produce and maintain thorough technical documentation; design decisions, configuration specs, and runbooks; as a non-negotiable delivery standard. • Lead impact analysis prior to all changes and enforce change management discipline across environments. • Support platform upgrades, patch cycles, and health assessments with a proactive, structured approach. • Continuously drive improvements in platform performance, maintainability, and end-user experience.

• You take responsibility for the technical delivery of exciting ServiceNow projects. • You enjoy designing and implementing complex solutions that meet customer requirements and generate real value. • You proactively engage with clients and work to build trust. • You are experienced in configuring and implementing custom applications/modules. • You work closely with colleagues to ensure delivery on time, on budget, and on scope. • Collaborating with other teams to realize integrations is a welcome challenge for you. • You enjoy sharing your knowledge with team members and contributing to the establishment of best practices.