• Serve as the definitive platform authority for a complex, multi-module ServiceNow environment. • Own the technical direction of the platform, advise stakeholders on best practices, and translate business needs into scalable, high-quality solutions. • Operate within agile delivery cycles; contributing to sprint planning, backlog refinement, and iterative delivery with consistent output quality. • Partner with cross-functional teams across time zones, maintaining clear communication and shared accountability for outcomes. • Produce and maintain thorough technical documentation; design decisions, configuration specs, and runbooks; as a non-negotiable delivery standard. • Lead impact analysis prior to all changes and enforce change management discipline across environments. • Support platform upgrades, patch cycles, and health assessments with a proactive, structured approach. • Continuously drive improvements in platform performance, maintainability, and end-user experience.

• You take responsibility for the technical delivery of exciting ServiceNow projects. • You enjoy designing and implementing complex solutions that meet customer requirements and generate real value. • You proactively engage with clients and work to build trust. • You are experienced in configuring and implementing custom applications/modules. • You work closely with colleagues to ensure delivery on time, on budget, and on scope. • Collaborating with other teams to realize integrations is a welcome challenge for you. • You enjoy sharing your knowledge with team members and contributing to the establishment of best practices.

• Design, develop, and implement scalable solutions across the ServiceNow platform • Work closely with cross-functional stakeholders to translate business requirements into robust technical solutions • Enhance operational efficiency and service delivery • Application Development & Configuration Design and develop custom applications and modules on the ServiceNow platform • Configure forms, lists, business rules, client scripts, UI policies, and data transformations • Build scalable workflows, automations, and reusable components • Extend out-of-the-box ServiceNow applications to meet business needs • Develop and maintain scripts using JavaScript and Glide APIs • Design and implement integrations using REST/SOAP APIs and middleware • Enable seamless data exchange between ServiceNow and enterprise systems • Create comprehensive technical documentation and user guides • Partner with business analysts, architects, and project managers

• Test Planning & Strategy: Define test strategies, test plans, and test cases based on business and technical requirements. Identify test scenarios for complex workflows across multiple ServiceNow modules. Ensure coverage across functional, regression, integration, and UAT cycles. • Functional & End-to-End Testing: Validate configurations such as forms, workflows, business rules, client scripts, and UI policies. Perform end-to-end testing across: ITSM (Incident, Change, Problem, Request), CSM / RSM (case management, customer workflows), FSM (dispatch, scheduling, mobile workflows), S2P (procurement lifecycle, supplier workflows). • Automation Testing: Develop and maintain automated test scripts. Identify opportunities to increase automation coverage and reduce manual effort. Integrate automated tests into CI/CD pipelines where applicable. • Integration & Data Validation: Test integrations between ServiceNow and external systems (REST/SOAP APIs, middleware). Validate data transformations, migration accuracy, and data integrity. Perform API testing using tools like Postman or similar. • Defect Management: Identify, log, track, and prioritize defects using standard tools. Work closely with development teams to reproduce and resolve issues. Conduct root cause analysis and ensure closure with quality validation. • Collaboration & Stakeholder Engagement: Partner with developers, architects, and business teams to clarify requirements. Support UAT cycles and business validation. Provide QA sign-off and quality metrics reporting. • Quality Assurance Best Practices: Ensure adherence to QA standards, processes, and governance. Continuously improve testing frameworks, methodologies, and coverage. Advocate for quality across the software development lifecycle.