Allow us to introduce ourselves Hello there! We’re Appinio, a global market research company that combines an AI-powered insights platform with expert consultancy. On a mission to make the world a little more fact-based, we help companies understand how consumers think and make smarter decisions. We started out in Hamburg back in 2014, but we’re now humbled to call the world our playground, with over 260 employees spread across 13 countries (we’re remote-first), 2600+ international clients, delivering research from +190 markets, globally. Want to be a part of the Appinio movement? 🚀 Here at Appinio, we value transparency in our recruitment process, and we've created a blog to share what to expect during each step of our journey together: here Your mission as an Account manager Appinio is looking for a highly driven and passionate Account Manager to join our team. You will act as a trusted advisor to our customers regarding the importance and potential of market research, innovation, and consumer centricity. In this role, you will be responsible for building and managing relationships with companies within a specific industry sector. You will showcase the potential of Appinio's capabilities and develop a mutually beneficial commercial framework with stakeholders What you’ll be doing - Take commercial ownership of a diverse portfolio of small and medium sized accounts, ensuring consistent growth and retention - Proactively build a high-quality outbound pipeline, identifying and approaching new prospects within your target market - Drive renewals, reactivations, and upsells across your account base, leveraging automation, data, and scaled communication tactics - Analyse account performance, pipeline health, and funnel metrics to guide your strategy and improve conversion - Collaborate closely with Marketing, Customer Success, and Research team to deliver a best-in-class customer experience - Maintain organised, data-backed account management processes — ensuring visibility, prioritisation, and accountability in all activities You will thrive in this role if - You have 3+ years of experience in B2B sales, ideally within the Market Research industry, and understand how to translate insights into value - You’re a hungry, proactive hunter who enjoys taking ownership of your pipeline and driving results - You have a consultative, empathetic mindset, skilled at understanding client needs and building meaningful relationships - You’re organised, analytical, and data-driven, using structure and insights to guide decisions and improve performance - You’re naturally curious, coachable, and eager to learn, always looking to grow your commercial skills - You thrive in a collaborative, international environment, contributing to shared goals and an open feedback culture - You are fluent in both German and English (written and spoken) - You are based in Germany, Ideally Hamburg What’s in it for you? - Flexibility Policy - Our flexibility policy means there is no hard cap on the number of vacation days you can take - Temporary work from abroad - If you're based in the EU, you can work outside your country of residence for up to 180 days per year - All the hardware you need and your own MacBook - If you are located in Hamburg or Berlin, you'll get a Deutschland ticket or access to a mobility budget with the NAVIT app to get you to and from the office space - Subsidised Urban Sports Club or ClassPass membership based on location. - In case you’re located in one of the cities where most of our fellow Appinioneers are (Hamburg, Berlin, Munich, London, Madrid, Barcelona, or New York), you can get access to our Co-working spaces Additional role details - This is a fully remote position open to candidates (ideally) based in Germany, the UK, Portugal, the Netherlands, and Spain - This role will report directly to our Account Management Team Lead Our interview process - Screening Call - Hiring Manager Interview - Case Interview - Reference Check - Executive Interview - Offer Kind reminder: Please ensure that your application is submitted in English. This post not only outlines our ideal candidate but also serves as an inspiration for what this role can evolve into. Even if you consider yourself an 80% fit but have a genuine passion for this position, we encourage you to apply. We're eager to hear from individuals who share our enthusiasm. Appinio is an equal-opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Please read our privacy policy here. Learn more about us: appinio.com LinkedIn Xing Kununu Instagram

• Drive the full sales cycle from prospecting to closing, including qualification, proposal development, pricing, negotiation, and contract execution • Proactively identify and secure new business opportunities through territory planning, cold calling, and in-person meetings • Build and maintain relationships with key decision-makers including EH&S managers, compliance officers, and procurement leaders • Manage and grow existing accounts by identifying expansion opportunities and delivering high-quality service • Collaborate cross-functionally with Operations, Customer Service, and EHS teams to ensure seamless onboarding and customer satisfaction • Maintain accurate CRM records, track sales activities, and manage pipeline performance with a high level of accountability • Leverage market insights, industry trends, and competitive intelligence to strengthen sales strategy and positioning • Ensure all sales activities align with company policies, safety standards, and environmental regulations • Perform additional duties as needed

Industry Customer Service & Client Relations Work Arrangement Fully Remote Job Type Full-Time Work Schedule Flexible; must overlap at least 8:00 AM – 1:00 PM PT Locations Anywhere Remote About Pearl Talent Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US. Hear why we exist, what we believe in, and who we’re building for: WATCH HERE Why Work with Us? At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers. About the Company Our client is a fast-growing, founder-led matchmaking and relationship services company serving a niche community in the United States. The business operates at the intersection of human connection, cultural nuance, and AI-powered research. The company has experienced rapid organic growth through digital channels and is scaling quickly to meet increasing demand. With a lean, globally distributed team, the organization prioritizes high-touch customer experience while building systems and automations to support long-term scalability. Role Overview We are hiring a Matchmaker & Account Manager to own the full client lifecycle in a fast-growing, high-touch service environment. This role exists to manage and scale a growing portfolio of clients while maintaining a deeply personalized customer experience. You will oversee onboarding, matchmaking, communication, and renewals for a high volume of accounts, using both relationship-building skills and AI-powered tools. The role is highly cross-functional—combining customer success, research, operations, and light sales responsibilities. This position is both execution-heavy and strategic, requiring someone who can manage details at scale while continuously improving workflows. The ideal candidate thrives in fast-paced startup environments, takes ownership, and proactively identifies ways to improve systems and outcomes. Your Impact: In this role, you will directly contribute to scaling a high-growth service business by managing a large portfolio of clients without sacrificing quality or personalization. You will help improve client satisfaction and retention through consistent, proactive communication and thoughtful matchmaking. Your work will enable the business to convert a growing pipeline of demand into successful client outcomes. Additionally, you will drive operational efficiency by identifying bottlenecks and implementing automation and process improvements. Your contributions will shape internal systems, improve team workflows, and support long-term scalability. Core Responsibilities Account Management & Customer Experience – 35% - Own the full client lifecycle from onboarding to match outcomes and renewals - Communicate proactively with clients via messaging platforms, maintaining response times within 24 hours - Prepare clients before onboarding by ensuring profiles are complete and expectations are aligned - Send regular check-ins, prompts, and feedback surveys to maintain engagement - Track client data, preferences, and progress across all active accounts Matchmaking & Research – 25% - Conduct in-depth research using AI tools to identify potential matches - Build curated shortlists of high-quality matches based on compatibility and preferences - Initiate outreach and assess match interest and availability - Continuously refine matchmaking criteria based on client feedback - Deliver matches on schedule according to client plans Automation & Process Improvement – 20% - Identify inefficiencies in workflows and propose scalable solutions - Implement automations using AI tools to streamline operations - Develop templates for recurring communications while maintaining personalization - Anticipate scaling challenges and proactively recommend process improvements - Document workflows and improvements for team-wide adoption Sales, Renewals & Upselling – 10% - Track renewal timelines and initiate conversations proactively - Recommend appropriate service packages based on client needs - Identify upsell opportunities through client interactions - Collaborate with leadership when needed to close renewals Systems, Documentation & Reporting – 10% - Maintain and improve internal SOPs for consistency and quality - Map and optimize the customer journey - Build and update reporting dashboards tracking key metrics - Surface recurring client insights to inform product and service improvements

Industry Customer Service & Client Relations Work Arrangement Fully Remote Job Type Full-Time Work Schedule Flexible; must overlap at least 8:00 AM – 1:00 PM PT Locations Anywhere Remote About Pearl Talent Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US. Hear why we exist, what we believe in, and who we’re building for: WATCH HERE Why Work with Us? At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers. About the Company Our client is a fast-growing, founder-led matchmaking and relationship services company serving a niche community in the United States. The business operates at the intersection of human connection, cultural nuance, and AI-powered research. The company has experienced rapid organic growth through digital channels and is scaling quickly to meet increasing demand. With a lean, globally distributed team, the organization prioritizes high-touch customer experience while building systems and automations to support long-term scalability. Role Overview We are hiring a Matchmaker & Account Manager to own the full client lifecycle in a fast-growing, high-touch service environment. This role exists to manage and scale a growing portfolio of clients while maintaining a deeply personalized customer experience. You will oversee onboarding, matchmaking, communication, and renewals for a high volume of accounts, using both relationship-building skills and AI-powered tools. The role is highly cross-functional—combining customer success, research, operations, and light sales responsibilities. This position is both execution-heavy and strategic, requiring someone who can manage details at scale while continuously improving workflows. The ideal candidate thrives in fast-paced startup environments, takes ownership, and proactively identifies ways to improve systems and outcomes. Your Impact: In this role, you will directly contribute to scaling a high-growth service business by managing a large portfolio of clients without sacrificing quality or personalization. You will help improve client satisfaction and retention through consistent, proactive communication and thoughtful matchmaking. Your work will enable the business to convert a growing pipeline of demand into successful client outcomes. Additionally, you will drive operational efficiency by identifying bottlenecks and implementing automation and process improvements. Your contributions will shape internal systems, improve team workflows, and support long-term scalability. Core Responsibilities Account Management & Customer Experience – 35% - Own the full client lifecycle from onboarding to match outcomes and renewals - Communicate proactively with clients via messaging platforms, maintaining response times within 24 hours - Prepare clients before onboarding by ensuring profiles are complete and expectations are aligned - Send regular check-ins, prompts, and feedback surveys to maintain engagement - Track client data, preferences, and progress across all active accounts Matchmaking & Research – 25% - Conduct in-depth research using AI tools to identify potential matches - Build curated shortlists of high-quality matches based on compatibility and preferences - Initiate outreach and assess match interest and availability - Continuously refine matchmaking criteria based on client feedback - Deliver matches on schedule according to client plans Automation & Process Improvement – 20% - Identify inefficiencies in workflows and propose scalable solutions - Implement automations using AI tools to streamline operations - Develop templates for recurring communications while maintaining personalization - Anticipate scaling challenges and proactively recommend process improvements - Document workflows and improvements for team-wide adoption Sales, Renewals & Upselling – 10% - Track renewal timelines and initiate conversations proactively - Recommend appropriate service packages based on client needs - Identify upsell opportunities through client interactions - Collaborate with leadership when needed to close renewals Systems, Documentation & Reporting – 10% - Maintain and improve internal SOPs for consistency and quality - Map and optimize the customer journey - Build and update reporting dashboards tracking key metrics - Surface recurring client insights to inform product and service improvements