Role Description This position is fully remote eligible. Minimal travel is required, with occasional opportunities to visit our offices near Milwaukee, WI. What will YOU be doing for us? - Act as liaison for clients to ensure day-to-day business needs are supported. - Resolve account issues by working collaboratively with internal departments to meet the needs of members and providers within the guidelines of contractual requirements. - Maintain effective relationships with client contacts to ensure positive client references and client renewals. - Facilitate effective resolutions to issues and identify potential opportunities for additional business. - Escalate issues appropriately. What will YOU be working on every day? - Acts as a day-to-day primary contact and liaison for internal and external communications between the client and internal team members. - Manages all requests and needs of a given market(s) for assigned client(s). - Tactfully handles difficult situations weighing contractual obligations and internal options, driving toward a win-win solution. - Consults and obtains advice from Client Experience Manager or Client Experience Executive as needed. - Triages client requests including CSM inquiries and evaluates completeness according to Client Request Process. - Initiates client contact to remediate gaps in client requests and processes according to workflows. - Escalates requests outside of client contract requirements to Client Experience Manager and Client Experience Executive. - Maintains effective relationships and understanding of internal and client-specific workflows to facilitate quick and effective resolutions to client concerns. - Escalates high priority issues such as penalties, corrective action plans, complaints, and compliance issues to the Client Experience Manager or appropriate escalation point. - Requests information internally on client contractual obligations. - Applies knowledge of contractual requirements to ensure effective discussions around options to customer issues. - Maintains effective relationships with client contacts through regular communication and meetings. - Organizes, prepares information, and holds regular client meetings or calls to discuss results and potential opportunities for improvement. - Tracks and follows up on issues; records decisions. - Manages client requests (e.g. new product implementation, new state requirements such as letters, or reports). - Executes the workflows and processes to service the client as determined by the Client Experience Manager and/or other Client Experience leadership. - Tracks deliverables to ensure commitments are met. - Completes regular internal reporting on client status. - Assists in communicating client audit information to internal staff and coordinating responses and meetings. - Coordinates onsite audits. - Participates in the determination and implementation of corrective action plans surrounding contractual requirements and/or identified in audits. - Updates request tracking software with status on client communications surrounding audits, CAPs, and other projects. - Maintains knowledge of industry trends to effectively address client concerns. - Discusses client needs and forward opportunities to client experience executive. - Answers existing and potential customer’s questions about services and service methodologies. - Demonstrates an ability to learn and work in complex environments with a continual learning approach. - Identifies potential efficiencies and workflow improvements based on knowledge of industry and internal business practices and SKYGEN systems. Qualifications - Associates Degree or equivalent years of experience in a client facing role. Bachelor’s degree in a related field highly preferred. - 2-4 years of account management/client relations experience including responsibility for managing client relationship and measurements of success. - Knowledge of Microsoft office products (Excel, Word, and email) at an intermediate level. - Ability to remain organized with multiple interruptions. - Ability to manage multiple priorities and ensure timelines and deadlines are met. - Ability to work with a diverse group of internal and external individuals. - Professional demeanor; effective customer service mindset and communication skills both in person and in written documents. - Ability to effectively present thoughts and respond to questions in a public speaking opportunity. - Ability to follow, design, document workflows necessary for good business practice. Knowledge of or ability to learn and use Microsoft Visio (preferred). Requirements - Bachelor’s degree in Business, Marketing, or other related field of study. - Knowledgeable of various dental and health care products/insurance. - Knowledgeable of medical terminology, procedures, and EDT procedure coding. - Project Management Experience. - Basic understanding of SQL. - Skilled in workflow processes and Microsoft Visio. Benefits - Compensation Range: $65,544 - $98,316. - Compensation Midpoint: $81,930.

Role Description Responsible for the management, maintenance, and growth of a defined portfolio of house accounts. The role focuses on proactively developing existing customer relationships, identifying additional growth potential through cross-selling of ELPRO products and services, and handling new incoming transactional business. As a member of the sales team, the Inside Sales Account Manager will be measured on overall revenue growth, customer retention, and account development within the assigned book of business. This role is fully remote and does not require travel. Qualifications - Takes direct responsibility for the assigned house accounts - Creates an overall strategy for the development and growth of assigned accounts - Develops and maintains strong customer relationships within the assigned account base - Understands customer processes, applications, and purchasing workflows - Identifies additional growth potential by cross-selling ELPRO products and services - Creates, manages, and reports on opportunities in the CRM/ERP system with a high level of accuracy - Ensures accurate forecasting and pipeline transparency for assigned accounts - Handles incoming transactional sales inquiries, quotations, and follow-up activities - Coordinates internally with Customer Success, Operations, and project management to ensure customer satisfaction - Collaborates with Territory Sales Managers when accounts become project-driven or exceed defined thresholds Requirements - Structured account management and selling approach - Strong customer orientation - Ability to manage multiple accounts and priorities - Effective virtual communication skills - Experience in Sales, very good communication skills and style (verbal and in writing) - Contracts and contract negotiation Company Description Our ELPRO Division has supported the pharma, biotech, and healthcare industries with intelligent monitoring solutions—ensuring compliance, visibility, and safety from production to patient. ELPRO has been a trusted partner in compliant environmental monitoring. We’re committed to supporting your entire pharmaceutical supply chain—from production and storage to transport and delivery to the end user. With in-house developed hardware and software, GxP-compliant consulting, and global support services, we ensure data integrity, compliance, and peace of mind—every step of the way.

🚨 IMPORTANT WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0 C1 ENGLISH LEVEL IS REQUIRED. THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR ENTIRE SHIFT. PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH Account Manager 🆔 Job ID: JACRIC2 🏢 Industry: Pet Food & Treat Manufacturing 📍 Location: South Africa / LATAM 🕒 Job Status: Full Time ⏰ Work Schedule: Monday to Friday, 7:00 AM to 4:00 PM CST 💰 Salary: • SA - $10 to $12 per hour • LATAM - $10 to $12 per hour 🚀 Target Start Date: ASAP Role Overview 📌 About the Client: 🐾 The client is a rapidly growing pet treat manufacturer specializing in high-quality, chemical-free dog and cat treats. We operate across multiple channels, including e-commerce, wholesale, and retail. As we move into a new facility and scale our operations, we are looking for a high-level partner to help organize the "chaos" of a fast-growing business and serve as the "glue" that keeps our team and processes aligned. About the Role: 💼 We are looking for a dynamic, tech-savvy Wholesale Account Manager to lead the expansion of our B2B business. This is a multi-faceted role that blends high-volume outreach with high-touch relationship management. You will be the primary engine for growth—finding new retail partners—while simultaneously serving as the dedicated point of contact for all existing customer reorders, support, and program implementation. The ideal candidate is an expert communicator who can marry the efficiency of AI-Augmented Sales with a warm, authentic human touch. Being a dog and pet lover or owner would add value in being able to connect with customers and the mission. Key Responsibilities ✅ - Strategic Growth: Utilize our Overjoy AI-driven outreach platform to identify and pitch new retail prospects. You will be responsible for Prompt Engineering—refining AI outputs to ensure outreach is personalized, effective, and perfectly aligned with our brand voice. - Relationship Management: Serve as the Primary Point of Contact for all wholesale accounts. You will manage the full lifecycle of the customer, from the initial pitch to onboarding and long-term retention. - Operational Excellence: Manage all customer reorders and support inquiries. You will ensure the wholesale experience is seamless by coordinating across our internal departments (logistics, marketing, and product). - Program Management: Implement and oversee new wholesale initiatives, such as loyalty tiers, seasonal pre-orders, and display programs. - Sales & Consulting: Confidently "talk shop" with buyers of retail establishments, understanding their pain points and positioning our products as essential additions to their shelves. Qualifications & Skills 🎯 English Mastery: Near-native fluency in English with the ability to write compelling, professional, and persuasive copy. Sales Tech Savvy: Experience with (or a strong desire to master) AI-Augmented Sales and Shopify. Familiarity with Overjoy is a major plus. The "Retail Language": Proven ability or the natural interpersonal skill set to communicate effectively with professional retail buyers and boutique owners. Brand Alignment: Ability to quickly adopt and mirror our unique brand voice. You must be able to sound like a "partner," not just a "vendor." Detail-Oriented: You will be managing multiple accounts and data points; precision is non-negotiable. Bonus Points 🐶 - Dog Lovers Wanted: We are a brand that lives and breathes the canine lifestyle. Being a dog owner or a true dog lover will help you authentically connect with our customers and our mission. - E-commerce Experience: Previous experience managing wholesale portals within Shopify. Why This Role? 💡 This is not a "set it and forget it" support role. You will be the face of our wholesale division. We provide the tools (Overjoy, Shopify, and AI support), and you provide the strategy and personality to scale the business.

JOB SUMMARY: The Sr. Account Manager, Transport & Logistics Technology is responsible for driving revenue growth by selling advanced tracking solutions—including GPS trackers, IoT devices, and cellular/sensor enabled smart labels—to customers across the transportation, logistics, and supply chain sectors. This role combines solution based selling with strong logistics domain knowledge to help clients improve shipment visibility, reduce operational risk, and enhance end to end supply chain performance. Industry logistics sales roles emphasize prospecting for new business, building customer relationships, and developing strategies to promote logistics solutions, all of which apply directly to selling digital tracking technologies. The position also requires understanding transportation workflows, negotiating contracts, and coordinating closely with business line and internal operations teams to ensure seamless delivery of solutions—consistent with logistics sales jobs that involve managing customer interactions, aligning with operations, and resolving service related issues. The ideal candidate brings experience in logistics or IoT technology sales, strong communication and negotiation skills, and the ability to translate customer operational challenges into tailored visibility solutions. By combining technical product understanding with logistics industry knowledge, this role plays a key part in helping clients modernize their operations and enabling real time supply chain digitization. Desired locations: San Jose, Dulles, Atlanta or 100% Home office based Travel: Up to 50% travel DUTIES & RESPONSIBILITIES: - Bring deep industry expertise in transport & logistics, leveraging prior experience with IoT tracking technologies (trackers, sensors, smart labels) to accelerate G+D’s growth strategy and support expansion goals in North America region. - Acquire and grow large transport & logistics accounts by selling IoT tracking solutions (trackers, smart labels, visibility platforms). - Lead C level engagements and negotiate complex commercial agreements to secure long-term strategic partnership. - Serve as the primary business contact for key accounts, ensuring service quality and customer satisfaction. - Represent customer needs internally and coordinate with operations, customer service, and technical teams. - Drive repeat business and account expansion through relationship building and consultative selling. - Promote G+D’s IoT Solutions portfolio and leverage global reference customers to strengthen value propositions in the logistics sector. - Maintain accurate pipeline, forecasting, and CRM records in line with industry sales best practices. QUALIFICATIONS & SKILLS: - 5+ years of B2B sales experience in logistics, transport, IoT, telematics, or supply‑chain technology, with a proven record of hitting or exceeding sales targets - Deep industry knowledge of transportation, warehousing, freight operations, and supply‑chain workflows - Strong negotiation and communication skills, ability to pitch complex solutions and close high‑value enterprise deals - Experience selling IoT tracking devices, GPS trackers, smart labels, sensors, or visibility solutions with strong industry knowledge in transport and logistics IoT sector - Consultative selling skills with the ability to identify customer needs and tailor solutions—an industry‑standard requirement for logistics sales roles. - Proficiency with CRM tools (Salesforce, Power BI) and strong pipeline/forecast management. - High urgency, self‑motivation, and ability to work independently to drive fast deal cycles and support aggressive growth targets. - Bachelor’s degree in Business, Logistics, Supply Chain, or related field. The pay range for this position is $125,000 - $140,000 annually, with bonus eligibility of $30,000 - $40,000 annually. Benefits offered to eligible employees include medical, dental, vision, 16 days of paid time off per year, 11 paid holidays per year, parental leave, 401K w/ employer match, short and long-term disability, life and AD&D insurance, long-term care insurance, HSA, FSA, EAP, commuter benefits, education assistance and legal plan. $$ Giesecke+Devrient Mobile Security America, Inc. endeavors to make www.gi-de.com/en/careers/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at (703)480-2300 or hr-us@gi-de.com. Giesecke+Devrient Mobile Security America, Inc. is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity $$ $$ $$ $$ $$ https://career5.successfactors.eu/career?company=gieseckede&career_job_req_id=26927&career_ns=job_application