• Partnering with our Sales team to articulate the overall Grafana value proposition, vision and strategy to customers • Owning the technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill and credibility • Delivering product and technical presentations to potential and existing customers • Effectively communicate with customers and internal teams to provide feedback on our products and the competitive landscape • Driving product conversations based on need and problems with customers • Working with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles and create other public or private enablement material

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture. Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small. Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together! We believe in hard work, having fun, and bringing excellence to everything we do. Our product is arguably the most sophisticated in its class, but our product alone does not make heroes of our customers. Our Professional Services team does. A position on our team gives you the opportunity to take the “service” in “software-as-a-service” to a whole new level, and enjoy rapid career growth while you’re at it. We’re looking for a SOLUTION ARCHITECT who delights in the most meticulous and exciting puzzles. Do you enjoy diving into issues and crafting complex solutions? If you have a passion for data, multi-dimensional modeling, and data integration then this is a fantastic opportunity for a high-achiever able to interpret complex business challenges and design solutions for Anaplan customers. Your Impact: As a Solution Architect, you are primarily responsible for the successful delivery of Anaplan planning solutions in strategic accounts. You will: - Translate existing solutions, spreadsheets, and business problems into sophisticated Anaplan multi-dimensional models - Modify existing models as part of a connected solution, optimization, or to incorporate new functionality - Serve as the architectural SME for large-scale connected planning solutions - Exemplify The Anaplan Way - Provide important feedback and progress updates in a timely manner to the Business Partner and team - Develop model documentation - Participate in data integration and migration solutions - Participate and/or lead UAT testing and deployment Your Qualifications: - A 4-year degree in Finance, Accounting, or MIS - 4+ years’ experience implementing Enterprise Performance Management solutions for use cases: FP&A, WFP, or Sales Performance solutions. - Advanced Microsoft Excel / financial modeling skills - Demonstrated knowledge of a formal system implementation methodology – requirements gathering, design, build/test, and deploy (Agile methodology preferable) - Superb written and oral communication skills - Consistent track record to lead and implement responsibilities simultaneously - Penchant for service excellence and a collaborative style - Subject matter expertise in planning and modeling in Finance, Work Force Planning or Sales is strongly preferred - Strong understanding of data integration (inbound and outbound) - Passion for business analytics, modeling, and planning - Excellent problem-solving and analytical skills - Results-oriented, motivated, self-starter - Coaching mentality - Collegial, open, and grounded in integrity - Desire to work with a truly dynamic and exciting team, with a “roll-up your sleeves” approach - Strong desire to excel and be committed to gaining exposure to multiple industries while further developing your career #LI-REMOTE Base Salary Range: $117,000—$168,000 USD Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB) We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.  Fraud Recruitment Disclaimer  It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.   Anaplan does not:  - Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.   - Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.  All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.

• Lead Technical & Business Discovery: Conduct thorough discovery sessions to understand customer challenges, perform AI readiness assessments, and design tailored demos, and proofs of value that demonstrate Zendesk’s differentiated value. • Architect AI-Driven CX & ES Solutions: Translate advanced AI/ML capabilities (such as automation, conversational bots, predictive analytics, and orchestration) into clear, business-focused narratives for diverse audiences from IT to the C-suite. • Drive Technical Strategy Through the Sales Cycle: Own the end-to-end technical engagement, from qualification and design through pilot execution, ensuring each solution aligns with customer goals and compliance standards. • Integrate & Scale: Architect secure, scalable solutions leveraging Zendesk APIs, middleware, telephony systems, and cloud platforms (AWS, Azure, GCP) that enable seamless workflows and automation. • Collaborate & Influence: Work cross-functionally to align customer needs with Zendesk’s product roadmap, influence future innovations, and ensure a unified go-to-market strategy. • Measure & Optimize Impact: Use Zendesk analytics and AI performance metrics (sentiment analysis, ticket deflection, time-to-resolution) to demonstrate ROI and inform continuous improvement. • Champion AI Adoption: Collaborate with Customer Success to drive AI adoption through value realization initiatives and continued promotion of new AI capabilities. • Stay Ahead of the Curve: Continuously build your expertise in AI, automation, and evolving CX and ES technologies, sharing insights that position Zendesk as a market thought leader.

• Lead discussions with our BC/NAV clients regarding their requirements and design. • Exercise careful oversight and provide final approval for BC Functional resource deliverables... • Actively engage in client status and Steering Committee meetings. • Grant final sign-off for the overall design. • Provide dedicated client support for design issues. • Expertly triage and address escalated design issues. • Contribute knowledge to assist in scoping requirements for subsequent project phases. • Offer insights in the pre-sales phase and project estimation.