• Lead a new team of Virtual Pharmaceutical Sales Representatives and Remote Reimbursement Managers • Ensure effective communications with Client • Monitor contract deliverables in support of the team • Manage remote/virtual team in all areas of their employment • Conduct cube rides and deliver timely and constructive feedback on quality and content of their calls • Create a team-oriented, productive, and positive work environment • Monitor employee compliance with all company policies and procedures • Provide coaching and support for assigned team • Support the team by managing metric and sales reporting on a regular basis • Responsible for the hiring and selection process for backfills and new positions • Provide new product, sales, compliance and Amplity training for new employees

• Lead end-to-end enablement and management of strategic retailer launches across grocery and other retail verticals, ensuring zero-defect launches from scoping through post-launch stabilization. • Own the launch and configuration of fulfillment models across delivery and pickup, serving as a subject matter expert on platform setup, service options, and fulfillment configurations. • Proactively identify inefficiencies in launch processes and drive cross-functional solutions. Develop and maintain SOPs, tooling adoption strategies, and escalation frameworks that reduce time-to-launch. • Partner with Engineering, Product, Business Development, and Operations teams to drive alignment on configurations, tooling requirements, and launch readiness. • Leverage AI tools to accelerate research, analysis, documentation, and process design. Identify opportunities to integrate AI into team workflows and champion adoption across the broader organization. • Provide structured, timely status updates on active launches. Surface risks, blockers, and bandwidth constraints early and synthesize learnings to share best practices with the broader team. • Monitor launched retailers for configuration issues and escalations, owning the resolution path and driving cross-functional alignment to close gaps.

Overview Play a critical role in maintaining the integrity and rigor of one of the nation's premier laboratory accreditation programs by supporting the planning, direction, and execution of calibration laboratory accreditation activities for the National Voluntary Laboratory Accreditation Program (NVLAP) at the National Institute of Standards and Technology (NIST). We are seeking a highly experienced Calibration Laboratory Accreditation Specialist to assist NVLAP Program Managers in facilitating accreditation processes for a portfolio of approximately 100 calibration laboratories. Working closely with NVLAP staff, you will manage renewal and assessment workflows, review calibration and measurement capability claims, support nonconformity resolution, and contribute to the development and delivery of training for staff and assessors. This position requires deep technical expertise in calibration laboratory operations, ISO/IEC 17025 accreditation standards, and international accreditation cooperation frameworks, combined with strong organizational and communication skills to meet rigorous quarterly deliverable timelines. FWI has been recognized as a Top Workplace by the Washington Post in 2024 and 2025, offering excellent growth opportunities in a collaborative environment. Work Schedule and Location: Remote: This full-time remote position will work Monday through Friday, 8:00 AM to 5:00 PM, 100% remote with travel to NIST as needed Responsibilities Laboratory Accreditation Renewal Support: - Assist NVLAP Program Managers with the facilitation of the annual renewal process for approximately 100 calibration laboratories in the NVLAP accreditation program - Support the generation and renewal of Certificates of Accreditation and Scopes of Accreditation for assigned laboratories on a quarterly basis - Review calibration and measurement capability (CMC) claims for technical validity and ensure accurate representation on scopes of accreditation Assessment Process Coordination: - Assist NVLAP Program Managers with all phases of the assessment process, including assessor assignment, scheduling, and confirmation that assessor deliverables have been received in accordance with NVLAP policies and procedures - Support the review and closure of nonconformities following satisfactory resolution by the laboratory, within 30 days of receipt - Administer and maintain communication with assigned laboratories and assessors regarding assessment activities and status Program Documentation and Training: - Assist NVLAP Program Managers and the Quality Manager with periodic review and updates to program documents, including Accreditation Program Manuals (APMs), Operating Instructions and Manuals (OIMs), and the NVLAP Quality Manual - Support the development and delivery of training for NVLAP staff and assessors as needed and within timelines established by the NVLAP Chief - Enter and manage accreditation data and deliverables within the NVLAP database system (Touchstone or equivalent) Qualifications Required: - The ability to obtain a public trust with DoC/NIST - Education: Bachelor of Science or Bachelor of Arts degree from an accredited college or university in Engineering or a closely related technical field - Work Experience: - 15 years' experience in a calibration laboratory - 4 years' experience in ISO/IEC 17025 calibration accreditation services as a staff member of International Laboratory Accreditation Cooperation Mutual Recognition Signatory accreditation body - 4 years' experience with an accreditation software maintenance system, Touchstone or similar - 15 years industry experience with calibration standards development or a metrology focused membership organization - 10 years' experience as an assessor of calibration laboratories for an accreditation body that is an International Laboratory Accreditation Cooperation Mutual Recognition Signatory. Desired: - N/A Why Join Our Team At FWI, we place the highest importance on creating an exceptional employee experience. You'll have opportunities to achieve your career aspirations through internal promotions, professional development, and other recognition and rewards programs. Join our team and take advantage of the many benefits we offer, including: - Health Insurance - Dental Insurance - Vision Insurance - Long-term and Short-term Disability Insurance - Life Insurance - 401(k) Plan - Holiday Pay - Paid Time Off FWI is an Equal Opportunity Employer, including disability/vets. Pay Range $120,000 - $151,216

Company Description CapTech is a team of master builders, creators, and problem solvers who help clients grow efficient, successful businesses. We unite diverse skills and perspectives to transform how data, systems, and ingenuity enable each client to advance what’s possible in a changing world. As perceptive partners, our U.S-based consultants find inspiration in the unknown and enjoy getting our hands dirty solving our clients’ myriad of challenges. Across industries and business goals, we fuse technical depth and analytical prowess with creative savvy to move clients forward. This drive helps each organization use technology, management, and insight to turn ideas into action. Together, we create outcomes that exceed the expected — which is one of the reasons we’ve been on the Inc. 500/5000 list for over a decade. Job Description As a Program Manager / Account Manager with CapTech, your focus will be helping our clients deliver results against some of their most complex business and technology initiatives. The Program Manager / Account Manager will partner with and ensure the long-term success of our clients. Different projects could challenge you to succeed as a highly consultative senior management advisor or to drive highly visible technical projects based on your planning, execution, and client relationship management skills. The Program Manager / Account Manager will develop long-term relationships with our client stakeholders and ensure successful service delivery. Specific responsibilities for the Program Manager / Account Manager position include: - Establish collaborative partnership with key stakeholders to assess and recommend optimal business and technical solutions. - Lead cross-functional delivery teams to deliver impactful business outcomes. - Develop integrated plans to establish, monitor, manage and report key milestones and deliverables. - Support the triage and resolution of critical program or project issues and scope changes throughout the project phases. - Develop a trusted advisor relationship with key client stakeholders and executive sponsors - Build and maintain strong, long-lasting customer relationships. - Perform hands-on project work, including analysis, design, process engineering, and change management, as needed by the project. - Advocates for digital accessibility and inclusive design practices in all projects and client interactions. Qualifications Specific qualifications for the Program Manager / Account Manager position include: - Bachelor’s degree in Business Administration, Computer Science, MIS or equivalent combination of education and experience - PMP certification preferred. - Proven account management or other relevant experience. - Minimum 8 years of experience in project or program management role, preferably with full agile development life cycle experience. - Demonstrated track record of successful ability to manage large and complex consulting engagements. - Ability to assess client needs, identify omissions and gaps, and design optimal solution. - Creative thinking and seeking innovative solutions to complex technical/business problems. - Ability to establish immediate credibility with clients, build consensus, and achieve goals through influence. - Excellent communication skills, listening, negotiation and presentation skills. Additional Information We want everyone at CapTech to be able to envision a lasting and rewarding career here, which is why we offer a variety of career paths based on your skills and passions. You decide where and how you want to develop, and we help get you there with customizable career progression and a comprehensive benefits package to support you along the way. Alongside our suite of traditional benefits encompassing generous PTO, health coverage, disability insurance, paid family leave and more, we’ve launched extended benefits to help meet our employees’ needs. - CapTech is committed to providing a flexible work environment and helping our employees achieve a work-life balance that suits their individual needs. Employees must be available to work onsite in a client location or a CapTech office as requested. We allow CapTech employees to work remotely when compatible with CapTech and client needs. - Learning & Development – Programs offering certification and tuition support, digital on-demand learning courses, mentorship, and skill development paths - Modern Health –A mental health and well-being platform that provides 1:1 care, group support sessions, and self-serve resources to support employees and their families through life’s ups and downs - Carrot Fertility –Inclusive fertility and family-forming coverage for all paths to parenthood – including adoption, surrogacy, fertility treatments, pregnancy, and more – and opportunities for employer-sponsored funds to help pay for care - Fringe –A company paid stipend program for personalized lifestyle benefits, allowing employees to choose benefits that matter most to them – ranging from vendors like Netflix, Spotify, and GrubHub to services like student loan repayment, travel, fitness, and more - Employee Resource Groups – Employee-led committees that embrace and incorporate diversity and inclusion into our day-to-day operations - Philanthropic Partnerships – Opportunities to engage in partnerships and pro-bono projects that support our communities. - 401(k) Matching – Generous matching and no vesting period to help you continue to build financial wellness CapTech is an equal opportunity employer committed to fostering a culture of equality, inclusion and fairness — each foundational to our core values. We strive to create a diverse environment where each employee is encouraged to bring their unique ideas, backgrounds and experiences to the workplace. For more information about our Diversity, Inclusion and Belonging efforts, click HERE. At this time, CapTech cannot transfer nor sponsor a work visa for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship.