Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm is seeking a people leader to drive scalable, compliant, and high-quality servicing experiences across our Operations organization. In this role, you will define and execute strategies that enable servicing operations to scale efficiently while delivering exceptional outcomes for customers and merchants. Within an assigned enablement domain, you will set strategy and own a portfolio of programs. As a manager within the Operations Enablement team, you will own team-level strategy and lead a high-performing team responsible for delivering a portfolio of cross-functional initiatives tied to strategic priorities. You will be accountable for execution across timelines and dependencies, with clear ownership of measurable business impact. This role partners cross-functionally with Product, Engineering, Operations, Compliance, and vendor teams to ensure readiness for business and regulatory changes. You will serve as a connective leader between strategy and execution, driving adoption and measurable impact through strong people leadership and delivery rigor. We are looking for a hands-on, data-driven leader who thrives in complex, regulated environments and is passionate about building durable, high-quality servicing experiences at scale. What you’ll do - Own Program & Team Performance: Lead and manage a team responsible for delivering complex, cross-functional programs and initiatives, ensuring alignment with servicing strategy, OKRs, and long-term business priorities. - Set Strategic Direction & Roadmaps: Define program strategy and oversee the development of clear roadmaps and execution plans, ensuring progress is tracked against KPIs, timelines, budgets, dependencies, and risks. - Lead & Develop Talent: Hire, coach, and develop a high-performing Operations Enablement team, providing ongoing feedback, performance management, and career development to build long-term organizational capability. - Drive Cross-Functional Alignment: Partner with senior leaders and cross-functional stakeholders across Product, Engineering, Operations, and Compliance to align priorities, manage dependencies, and deliver measurable business outcomes. - Establish Stakeholder Governance: Build strong stakeholder engagement and governance models, delivering clear, polished, and executive-ready communications on program status, risks, outcomes, and impact. - Manage Risk & Delivery at Scale: Proactively identify risks, issues, and trade-offs across programs; guide data-backed decision-making; and ensure timely resolution in partnership with stakeholders. - Lead Operational Excellence: Champion Lean Six Sigma and continuous improvement practices, guiding the team in identifying root causes, implementing scalable solutions, and raising the bar for quality, efficiency, and compliance. - Own Change & Adoption: Oversee the end-to-end lifecycle of projects - from design through implementation, change management, adoption, and measurement - ensuring sustained outcomes for customers and the business. - Oversee Knowledge & Enablement Systems: Provide strategic oversight of technical resources, knowledge management, and enablement systems (SOPs, job aids, learning platforms, AI-enabled tools), ensuring accuracy, usability, and scalability within your assigned domain. - Guide Learning & Training Strategy: Set direction for end-to-end learning and training programs (onboarding, continuous learning, new product rollouts), ensuring effectiveness through metrics, feedback loops, and continuous improvement. - Champion Experience Improvements: Partner with Product and Engineering leaders to improve customer and agent experiences by aligning workflows, tooling, and operational processes with product intent. - Scale Operations Enablement: Anticipate future operational needs driven by growth, regulatory change, and new product launches, ensuring the team and systems are prepared to support the business at scale. What we look for - 6+ years of experience in program management or product operations, preferably within large-scale or global operations. - 2+ years of experience managing teams in fintech or financial services, including experience scaling operations in a regulated environment. - Deep expertise in financial regulations such as UCC, Reg E, Reg Z, CARD Act, GLBA, UDAAP, GDPR, with strong knowledge of dispute management rules, response codes, and regulatory response requirements. - Proven experience leading managers or senior ICs, including hiring, coaching, performance management, and team development. - Certification in Lean Six Sigma, Project Management (PMP), or Design Thinking strongly preferred. - Experience implementing and scaling knowledge management and training (Salesforce, Confluence, LMS platforms, or AI-driven knowledge tools). - Demonstrated success delivering large-scale, cross-functional initiatives with strong execution discipline and measurable outcomes. - Strong strategic planning, risk management, and prioritization skills, with the ability to balance short-term delivery and long-term capability building. - Exceptional written and verbal communication skills, with the ability to influence senior leaders and deliver executive-ready narratives. - Advanced proficiency in process mapping, workflow analysis, and operational design. - Proven experience designing compliant business processes that improve end-user experience, reduce risk, and increase operational efficiency. - Experience building and scaling workflows within highly regulated environments. Pay Grade - J Equity Grade - 5 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $130,000 - $170,000 USA base pay range (all other U.S. states) per year: $115,000 - $155,000 #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: - Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents - Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses - Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge - ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

• Own Program & Team Performance: Lead and manage a team responsible for delivering complex, cross-functional programs and initiatives, ensuring alignment with servicing strategy, OKRs, and long-term business priorities. • Set Strategic Direction & Roadmaps: Define program strategy and oversee the development of clear roadmaps and execution plans, ensuring progress is tracked against KPIs, timelines, budgets, dependencies, and risks. • Lead & Develop Talent: Hire, coach, and develop a high-performing Operations Enablement team, providing ongoing feedback, performance management, and career development to build long-term organizational capability. • Drive Cross-Functional Alignment: Partner with senior leaders and cross-functional stakeholders across Product, Engineering, Operations, and Compliance to align priorities, manage dependencies, and deliver measurable business outcomes. • Establish Stakeholder Governance: Build strong stakeholder engagement and governance models, delivering clear, polished, and executive-ready communications on program status, risks, outcomes, and impact. • Manage Risk & Delivery at Scale: Proactively identify risks, issues, and trade-offs across programs; guide data-backed decision-making; and ensure timely resolution in partnership with stakeholders. • Lead Operational Excellence: Champion Lean Six Sigma and continuous improvement practices, guiding the team in identifying root causes, implementing scalable solutions, and raising the bar for quality, efficiency, and compliance. • Own Change & Adoption: Oversee the end-to-end lifecycle of projects - from design through implementation, change management, adoption, and measurement - ensuring sustained outcomes for customers and the business. • Oversee Knowledge & Enablement Systems: Provide strategic oversight of technical resources, knowledge management, and enablement systems (SOPs, job aids, learning platforms, AI-enabled tools), ensuring accuracy, usability, and scalability within your assigned domain. • Guide Learning & Training Strategy: Set direction for end-to-end learning and training programs (onboarding, continuous learning, new product rollouts), ensuring effectiveness through metrics, feedback loops, and continuous improvement. • Champion Experience Improvements: Partner with Product and Engineering leaders to improve customer and agent experiences by aligning workflows, tooling, and operational processes with product intent. • Scale Operations Enablement: Anticipate future operational needs driven by growth, regulatory change, and new product launches, ensuring the team and systems are prepared to support the business at scale.

• applies clinical and operational knowledge to ensure effective and compliant processing specialty medication prescription orders to be mailed to patients' homes and/or provider offices • interacts directly with providers, patients and teammates to solve clinical and/or escalated issues including drug interactions, therapy regimens and medication stability • perform a variety of tasks based upon business need • daily work assignments include inbound phone calls with patients/providers, reviewing prescriptions for accuracy and appropriateness of therapy, checking for drug interactions and utilizing resources/guidelines to assist in professional decision making

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles. The Spectacles team is pushing the boundaries of technology to bring people closer together in the real world. Our fifth-generation Spectacles, powered by Snap OS, showcase how standalone, see-through AR glasses make playing, learning, and working better together. Snapchat is a camera and messaging app that connects people to their friends and the world. Every day around the globe, millions of people use Snapchat to communicate with friends, build relationships, play, and learn. No matter where you are or how you express yourself, it’s always the fastest way to share a moment! We're looking for a hands-on Manufacturing Electrical Engineer to join the SpectaclesSnap Lab team and work on our next-generation Augmented Reality Spectacles. What you’ll do: - Partner with Engineering, Technical Operations, and contract manufacturers to ensure product meets factory yield targets. - Coordinate defect resolution with engineering technical operations, and contract manufacturers. - Develop and maintain documentation on failure analysis procedures, repair procedures, best practices, and lessons learned. - Perform detailed failure analysis on manufacturing failures, including PCB board-level, device level, and FW debugging to identify the root cause and resolution. - Provide yield reports, defect pareto data, action plans, and escalations for functional performance quality. - Mentor, train, and lead contract manufacturers on failure analysis, root-cause analysis, and defect resolution. - Define or develop tools and fixtures that are required for Spectacles and board-level failure analysis - Collaborate with Factory Test and Reliability teams to validate Factory Test effectiveness through circuit analysis or inducing defects and validating test processes. - Provide guidance on or Design-for-Repairability, Design-for-Manufacturability. - Provide status reports and present data on yields, defects, and resolutions to senior leadership team. Knowledge, Skills & Abilities: - Strong understanding of electronic and components and PCB design, and manufacturing process - Proficient with reading schematic designs, familiarity with schematic capture, gerber files, etc. - Knowledge and failure analysis experience in acoustics, cameras, displays, RF (Cellular, Wi-Fi, Bluetooth, GPS, etc) - Familiar with use of failure analysis equipment e.g. microscope, oscilloscope, multimeter, OMM, etc - Experience with consumer electronics tear down and assembly process. Experience in root cause analysis due to non-conforming materials or assembly process related functional failures such as B2B connection, ZIF connection, flex crack, part damage, electrical shorts, poor assembly - Experience in analysis methods e.g. X-ray, CT Scan, SEM, FTIR, cross-section etc - Familiar with PCB/SMT failure modes such as solder shorts, BGA head-in-pillow soldering failures, etc - Familiar with Six Sigma or statistical methodologies - Experience scripting spreadsheets, Big Query or SQL, Looker Studio reports, or other programming or data processing tools - Proficient in written and verbal communication in both Mandarin and English - Provide essential on-site support during prototype and mass production builds Minimum Qualifications: - BS degree in Electrical Engineering or related field - 3+ years in electronics manufacturing or related field for IPC 610 Class II products (dedicated consumer electronics) - Ability to work on-site at Taipei manufacturing site 35%+ (during active bills must be on-site, commutable distance from Taiwan CM) - Ability to travel to US, China, Thailand 10%+ of the time Preferred Qualifications: - Masters in engineering, FW or related field - 5+ years in electronics manufacturing or related field - Experience with programming or scripting languages (Python, Looker, etc) - Six Sigma green belt or black belt certification If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information. "Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week. At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!