• Own Program & Team Performance: Lead and manage a team responsible for delivering complex, cross-functional programs and initiatives, ensuring alignment with servicing strategy, OKRs, and long-term business priorities. • Set Strategic Direction & Roadmaps: Define program strategy and oversee the development of clear roadmaps and execution plans, ensuring progress is tracked against KPIs, timelines, budgets, dependencies, and risks. • Lead & Develop Talent: Hire, coach, and develop a high-performing Operations Enablement team, providing ongoing feedback, performance management, and career development to build long-term organizational capability. • Drive Cross-Functional Alignment: Partner with senior leaders and cross-functional stakeholders across Product, Engineering, Operations, and Compliance to align priorities, manage dependencies, and deliver measurable business outcomes. • Establish Stakeholder Governance: Build strong stakeholder engagement and governance models, delivering clear, polished, and executive-ready communications on program status, risks, outcomes, and impact. • Manage Risk & Delivery at Scale: Proactively identify risks, issues, and trade-offs across programs; guide data-backed decision-making; and ensure timely resolution in partnership with stakeholders. • Lead Operational Excellence: Champion Lean Six Sigma and continuous improvement practices, guiding the team in identifying root causes, implementing scalable solutions, and raising the bar for quality, efficiency, and compliance. • Own Change & Adoption: Oversee the end-to-end lifecycle of projects - from design through implementation, change management, adoption, and measurement - ensuring sustained outcomes for customers and the business. • Oversee Knowledge & Enablement Systems: Provide strategic oversight of technical resources, knowledge management, and enablement systems (SOPs, job aids, learning platforms, AI-enabled tools), ensuring accuracy, usability, and scalability within your assigned domain. • Guide Learning & Training Strategy: Set direction for end-to-end learning and training programs (onboarding, continuous learning, new product rollouts), ensuring effectiveness through metrics, feedback loops, and continuous improvement. • Champion Experience Improvements: Partner with Product and Engineering leaders to improve customer and agent experiences by aligning workflows, tooling, and operational processes with product intent. • Scale Operations Enablement: Anticipate future operational needs driven by growth, regulatory change, and new product launches, ensuring the team and systems are prepared to support the business at scale.

• applies clinical and operational knowledge to ensure effective and compliant processing specialty medication prescription orders to be mailed to patients' homes and/or provider offices • interacts directly with providers, patients and teammates to solve clinical and/or escalated issues including drug interactions, therapy regimens and medication stability • perform a variety of tasks based upon business need • daily work assignments include inbound phone calls with patients/providers, reviewing prescriptions for accuracy and appropriateness of therapy, checking for drug interactions and utilizing resources/guidelines to assist in professional decision making

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles. The Spectacles team is pushing the boundaries of technology to bring people closer together in the real world. Our fifth-generation Spectacles, powered by Snap OS, showcase how standalone, see-through AR glasses make playing, learning, and working better together. Snapchat is a camera and messaging app that connects people to their friends and the world. Every day around the globe, millions of people use Snapchat to communicate with friends, build relationships, play, and learn. No matter where you are or how you express yourself, it’s always the fastest way to share a moment! We're looking for a hands-on Manufacturing Electrical Engineer to join the SpectaclesSnap Lab team and work on our next-generation Augmented Reality Spectacles. What you’ll do: - Partner with Engineering, Technical Operations, and contract manufacturers to ensure product meets factory yield targets. - Coordinate defect resolution with engineering technical operations, and contract manufacturers. - Develop and maintain documentation on failure analysis procedures, repair procedures, best practices, and lessons learned. - Perform detailed failure analysis on manufacturing failures, including PCB board-level, device level, and FW debugging to identify the root cause and resolution. - Provide yield reports, defect pareto data, action plans, and escalations for functional performance quality. - Mentor, train, and lead contract manufacturers on failure analysis, root-cause analysis, and defect resolution. - Define or develop tools and fixtures that are required for Spectacles and board-level failure analysis - Collaborate with Factory Test and Reliability teams to validate Factory Test effectiveness through circuit analysis or inducing defects and validating test processes. - Provide guidance on or Design-for-Repairability, Design-for-Manufacturability. - Provide status reports and present data on yields, defects, and resolutions to senior leadership team. Knowledge, Skills & Abilities: - Strong understanding of electronic and components and PCB design, and manufacturing process - Proficient with reading schematic designs, familiarity with schematic capture, gerber files, etc. - Knowledge and failure analysis experience in acoustics, cameras, displays, RF (Cellular, Wi-Fi, Bluetooth, GPS, etc) - Familiar with use of failure analysis equipment e.g. microscope, oscilloscope, multimeter, OMM, etc - Experience with consumer electronics tear down and assembly process. Experience in root cause analysis due to non-conforming materials or assembly process related functional failures such as B2B connection, ZIF connection, flex crack, part damage, electrical shorts, poor assembly - Experience in analysis methods e.g. X-ray, CT Scan, SEM, FTIR, cross-section etc - Familiar with PCB/SMT failure modes such as solder shorts, BGA head-in-pillow soldering failures, etc - Familiar with Six Sigma or statistical methodologies - Experience scripting spreadsheets, Big Query or SQL, Looker Studio reports, or other programming or data processing tools - Proficient in written and verbal communication in both Mandarin and English - Provide essential on-site support during prototype and mass production builds Minimum Qualifications: - BS degree in Electrical Engineering or related field - 3+ years in electronics manufacturing or related field for IPC 610 Class II products (dedicated consumer electronics) - Ability to work on-site at Taipei manufacturing site 35%+ (during active bills must be on-site, commutable distance from Taiwan CM) - Ability to travel to US, China, Thailand 10%+ of the time Preferred Qualifications: - Masters in engineering, FW or related field - 5+ years in electronics manufacturing or related field - Experience with programming or scripting languages (Python, Looker, etc) - Six Sigma green belt or black belt certification If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information. "Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week. At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

Description and Requirements The key deliverables of the role will include but will not be restricted to the details below: Essential Functions • Manage teams and ensure SLAs are met. • Work with supervisors for process deliverables • Update & maintain day to day Workforce Management • Excellent communication skills, both verbal and written • Customer relationship and Stakeholder management • Good knowledge of MS Office - Excel & PowerPoint • Preparing, Reporting & Analyzing the scorecards of performance • Identify possible alternative solutions and select the most appropriate ones. - Level of subject matter expertise - as required to manage operations in a smooth & effective manner. - Knowledge of CMMI & Six Sigma Tools (Preferred) • Strong people management skills, ability to maintain high team bonding, spirit, and boost employee morale. • Strong analytical skills to determine root causes and solve process performance issues. Any other essential function that may occur from time to time as directed by the Supervisor. Job Responsibilities: • Able to lead, innovate, implement best industry practices, motivate and work as a natural team-player in the business functions • Report, analyze and recommend Ops' improvements considering trends observed for disputes and queries • Root cause analysis of escalations to recommend changes in workflows, procedures, service levels based on customers' demand • Suggest essential training & mentoring of team members resulting in building a customer satisfactory environment • Should be able to evolve/ specify training regimen to support process training for the processes identified for transition • Manage teams and ensure quality and productivity targets are met Motivate team members and control attrition • Provide coaching and feedback to team members to enable them to improve their performance • Assist new hires such that they are productive on the floor in the shortest possible time frame • Client Interaction, where required at the level of Supervisors • Ensure compliance with internal policies and procedures, external regulations and information security standards • Collect and provide data required for various audits like ISO/COPC/ SOX, Internal Audit and Compliance etc • Ensure that all agents in their process know their goals and how they are linked to the Organization's quality policy • Conducting Business review with the stakeholders • Good in business excellence to identify opportunity/ requirement during stakeholder interaction for smooth functioning and customer experience • Provide back-up assistance in the unit as needed, including every job function within the unit • Ability to provide reporting to various levels of management About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us! #BI-Hybrid