Description and Requirements The key deliverables of the role will include but will not be restricted to the details below: Essential Functions • Manage teams and ensure SLAs are met. • Work with supervisors for process deliverables • Update & maintain day to day Workforce Management • Excellent communication skills, both verbal and written • Customer relationship and Stakeholder management • Good knowledge of MS Office - Excel & PowerPoint • Preparing, Reporting & Analyzing the scorecards of performance • Identify possible alternative solutions and select the most appropriate ones. - Level of subject matter expertise - as required to manage operations in a smooth & effective manner. - Knowledge of CMMI & Six Sigma Tools (Preferred) • Strong people management skills, ability to maintain high team bonding, spirit, and boost employee morale. • Strong analytical skills to determine root causes and solve process performance issues. Any other essential function that may occur from time to time as directed by the Supervisor. Job Responsibilities: • Able to lead, innovate, implement best industry practices, motivate and work as a natural team-player in the business functions • Report, analyze and recommend Ops' improvements considering trends observed for disputes and queries • Root cause analysis of escalations to recommend changes in workflows, procedures, service levels based on customers' demand • Suggest essential training & mentoring of team members resulting in building a customer satisfactory environment • Should be able to evolve/ specify training regimen to support process training for the processes identified for transition • Manage teams and ensure quality and productivity targets are met Motivate team members and control attrition • Provide coaching and feedback to team members to enable them to improve their performance • Assist new hires such that they are productive on the floor in the shortest possible time frame • Client Interaction, where required at the level of Supervisors • Ensure compliance with internal policies and procedures, external regulations and information security standards • Collect and provide data required for various audits like ISO/COPC/ SOX, Internal Audit and Compliance etc • Ensure that all agents in their process know their goals and how they are linked to the Organization's quality policy • Conducting Business review with the stakeholders • Good in business excellence to identify opportunity/ requirement during stakeholder interaction for smooth functioning and customer experience • Provide back-up assistance in the unit as needed, including every job function within the unit • Ability to provide reporting to various levels of management About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us! #BI-Hybrid

AtriCure, Inc. provides innovative technologies for the treatment of Afib and related conditions. Afib affects more than 33 million people worldwide. Electrophysiologists and cardiothoracic surgeons around the globe use AtriCure technologies for the treatment of Afib and reduction of Afib related complications. AtriCure’s Isolator® Synergy™ Ablation System is the first medical device to receive FDA approval for the treatment of persistent Afib. AtriCure’s AtriClip® Left Atrial Appendage Exclusion System products are the most widely sold LAA management devices worldwide. AtriCure’s Hybrid AF™ Therapy is a minimally invasive procedure that provides a lasting solution for long-standing persistent Afib patients. AtriCure’s cryoICE cryoSPHERE® probe is cleared for temporary ablation of peripheral nerves to block pain, providing pain relief in cardiac and thoracic procedures. For more information, visit AtriCure.com or follow us on Twitter @AtriCure. We foster a culture of inclusion by embracing diverse experiences and individuals where everyone’s authentic self is welcome. We offer supporting programs and resources that provide enriching and equitable opportunities for each person to contribute professionally and personally. POSITION SUMMARY: The Senior Registry Specialist will lead and manage the daily activities for one or more AtriCure sponsored Registries and Registry projects in support of strategic real-world evidence (RWE) initiatives to meet company goals. As a member of the Scientific Affairs team, the role will report to the Manager, Global Registries, and collaborate closely with vendors, site research staff, Clinical Operations, and Data Management teams at AtriCure. ESSENTIAL FUNCTIONS OF THE POSITION: - Supports development and management of Registry and Registry Projects in alignment with the strategic business needs, such as but not limited to the Regulatory submissions, Publications to support Reimbursement, Claims, and Marketing Statements, - Develops and updates the Registry protocol, Case Report Forms (CRF), Informed Consent Forms (ICF), and other documentation to align with strategic needs and steering committee guidance. - Assist with Registry data usage projects, including relevance assessments and preliminary data analysis, supporting ongoing AtriCure RWE initiatives. - Collaborate cross-functionally to maintain timely and accurate communication with site staff, drive and meet activation and enrollment targets, and resolve site-related issues (e.g., data queries, compliance, enrollment, and activation barriers) - Lead Registry Core Team meetings and participate in Registry Steering Committee meetings, document meeting minutes, and follow up on the action items. - Work with AtriCure’s Legal, Compliance, and Clinical Operations teams to address contract and budget escalations as needed. - Maintain Registry budget and collaborate with AtriCure Finance team on monthly spending and quarterly forecasts. - Liaise with the AtriCure Data Management team and external vendors on database builds data migrations, and ongoing database maintenance activities. - Assist Registry Manager with site/investigator recruitment, outreach activities, and intro call follow-up. - Lead Registry Site Initiation Visit (SIV) and maintain site personnel access within the registry database. - Maintain Registry Clinicaltrials.gov updates and study-level central Institutional Review Board (IRB) approvals - Standard Operating Procedure (SOP), Work Instructions (WI), and Registry template development and maintenance - Liaison with vendors and internal stakeholders on Registry data analysis and data monitoring plan. - Ensure Registry documentation and Trial Master File (TMF) are in an audit-ready state - Provide input on the project budget and strategic plan. - Facilitate the preparation of project and study newsletters, correspondence, study documents, and progress reports ADDITIONAL ESSENTIAL FUNCTIONS OF THE POSITION: - Regular and predictable work performance - Ability to work under fast-paced conditions - Ability to make decisions and use good judgment - Ability to prioritize various duties and multitask as required - Ability to successfully work with others - Additional duties as assigned BASIC QUALIFICATIONS: - Bachelor’s degree with at least 5 years of experience in clinical research (medical device experience preferred). - Strong understanding and skill in applying, applicable clinical research regulatory requirements (i.e., Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines). - Computer skills including proficiency in use of Microsoft Word, Excel and PowerPoint and use of a laptop computer and iPhone and iPad (where applicable) - Basic data analysis skills (Excel Pivot Tables, Python, Power BI etc.) - Ability to multitask, prioritize and meet deadlines in a fast-paced environment - Collaborative approach in working with cross functional teams - Ability to write and communicate professionally with minimal input - Excellent interpersonal communication skills - Ability to travel approximately 10% PREFERRED QUALIFICATIONS: - Experience in the domain of cardiac arrhythmia OTHER REQUIREMENTS: - Ability to regularly walk, sit, or stand as required - Ability to occasionally bend and push/pull - Ability to pass pre-employment drug screen and background check #LI-RS1 #LI-Remote AtriCure has a variety of benefits available for US based employees and their families. Examples include Medical & Dental beginning day 1 of employment, 401K plus match, 30 days of paid Parental Leave, in addition to maternity leave, for new moms and dads, Volunteer Time off, Pet Insurance, and more. Corporate-based employees also have full access to our on-site fitness center and cafeteria. To see a complete list of our benefits, please visit our careers website: https://www.atricure.com/careers-atricure/benefits. AtriCure participates in the federal E-Verify program to confirm the identity of and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here https://www.e-verify.gov/ AtriCure is an Equal Employment Opportunity/Affirmative Action employer and provides Drug Free Workplaces. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national or ethnic origin, age, protected veteran status, status as an individual with disability, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law(s).

Role Description Reporting to the Chief of Contracting and Market Management, the Vice President, Market Operations provides executive oversight of market operations and is accountable for enterprise-wide consistency, scalability, and performance across all geographies. This leader serves as a senior strategic partner to Market Presidents and enterprise leadership, ensuring market strategies translate into measurable financial, quality, compliance, and growth outcomes. The Vice President, Market Operations defines and evolves the market operating model, leads transformation initiatives, and drives sustainable improvement in medical cost management, Stars performance, provider value-based performance, and member experience. The role also establishes enterprise-wide performance governance and ensures cross-functional integration to achieve long-term organizational objectives. Responsibilities - Enterprise Market Strategy and Performance Accountability: - Provide executive oversight and accountability for market level performance across all regions, including but not limited to medical loss ratio (MLR), utilization management, quality performance, Stars, risk adjustment, provider performance and engagement, member experience, contracting, medical cost management, compliance, membership growth and retention. - Translate enterprise strategy into scalable market operating plans with clear, measurable financial and quality outcomes. - Establish standardized performance management frameworks across markets, including KPI governance, business reviews, escalation protocols, and corrective action planning. - Drive accountability with Market Presidents and functional leaders to achieve annual operating plans and multi-year strategic objectives. - Collaborate with Market Presidents to strengthen provider performance and engagement under Shared Risk, Global Risk, Gain Share and other value-based arrangements. - Leverage operational and clinical data, including but not limited to claims, appeals, authorizations, HEDIS and pharmacy to support CMS compliance, quality and Stars performance. - Operational Excellence and Transformation: - Define and continuously evolve the market operating model to ensure scalability, consistency, and operational excellence across all markets. - Lead cross-market transformation initiatives focused on cost containment, quality improvement and operational efficiency. - Identify structural barriers to performance and implement enterprise-level solutions that reduce variation and improve outcomes. - Ensure operational readiness for market expansion, new product launches and regulatory changes. - Executive Cross-Functional Leadership: - Serve as the executive liaison between the markets and enterprise functions, including Network Management, Provider Operations, Finance, Quality, Utilization Management, Risk Adjustment, Clinical Operations, Compliance and Sales. - Drive cross-functional alignment to ensure market priorities are reflected in enterprise initiatives and resource allocation decisions. - Leverage market intelligence and competitive insights to influence market strategies. - Partner with executive peers to align incentive structures, performance metrics, and governance processes to achieve financial and quality goals. - Financial Stewardship and Risk Oversight: - In partnership with the Market Presidents, manage market P&L performance, including MLR, medical expense management and margin improvement. - Lead annual market operating plan and budget development in partnership with Market Presidents and Finance to ensure alignment with enterprise targets. - In collaboration with the Market Presidents, oversee risk pool performance and value-based arrangements, ensuring financial transparency, reporting integrity, and strategic alignment with providers. - Identify financial risks and proactively implement mitigation strategies to protect enterprise performance. - Growth, Expansion & Market Sustainability: - Partner with Market Presidents, Sales and Contracting leadership to support market expansion, network strategy, and competitive positioning. - Ensure operational readiness for new market entry and product expansion initiatives. - Drive provider engagement strategies that strengthen provider partnerships and long-term market stability. - Leadership & Talent Development: - Foster a culture of accountability, performance transparency, collaboration, and continuous improvement across markets. - Serve as an executive role model, reinforcing Alignment Health’s values and leadership standards. - Provide executive coaching and strategic guidance to Market Presidents and market leadership teams. Qualifications - At least 10 years of experience in healthcare. - At least ten years of managerial experience. - BA/BS Degree in business or a relevant field is required; an MBA is preferred. - Strong understanding of Medicare Advantage operations, including Stars, medical management, network strategy, and regulatory requirements. - Proven track record driving operational and financial performance. - Demonstrated ability to lead cross-functional initiatives and influence senior leaders. - Strong analytical strategic thinking and problem-solving skills. - Experience developing and executing network strategies and market performance initiatives. - Experience supporting multi-state, multi-market health plan operations. - Experience working with delegated and non-delegated provider models. - Strong understanding of provider contracting and payment methodologies. - Excellent knowledge of managed care finance. - Strong interpersonal, relationship management, and executive communication skills. - Proven ability to foster collaboration, value diverse perspectives, and gain alignment and buy-in for organizational initiatives. - Excellent Microsoft Office skills, including Word and Excel. - 30% travel by car or air. - Available for evenings/weekends and extended work hours as needed. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Essential Physical Functions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Regularly required to talk or hear. - Regularly required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. - Frequently lifts and/or moves up to 10 pounds. - Specific vision abilities required include close vision and the ability to adjust focus. Pay Range $227,952.00 - $341,928.00. Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc. Equal Opportunity Statement Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation. Disclaimer Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/ . If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email careers@ahcusa.com .

Role Description We are hiring a Senior Director, Strategy & Operations to help scale our New Verticals business. This role operates at the center of the organization, partnering across Sales, Customer Success, Product, Marketing, Finance, and HR, to drive alignment, execution, and operational rigor. You will translate strategy into actionable plans, establish a strong operating cadence, and ensure the business is executing against clear priorities and measurable outcomes. As a senior leader, you will influence decision-making across the organization, shape how the business operates, and bring structure to complexity in a fast-growing environment. This is a high-impact, high-visibility role with direct exposure to senior leadership. You will start as a senior individual contributor with the opportunity to build and lead teams as the business scales. What You’ll Do - Drive Operating Rhythm & Execution - Establish and run a consistent operating cadence, including weekly pipeline and forecast reviews, monthly business reviews (MBRs), and quarterly planning. - Drive accountability and ensure follow-through on key initiatives across teams. - Identify operational bottlenecks and lead cross-functional efforts to resolve them. - Translate Strategy into Action - Partner with the GM and leadership team to define annual and quarterly plans, KPIs, and cross-functional initiatives. - Align teams around clear priorities, success metrics, and timelines. - Improve forecasting, target setting, and planning processes in partnership with Sales, RevOps, and Finance. - Lead Cross-Functional Alignment - Act as a central connector across Sales, Customer Success, Product, Marketing, Finance, and HR. - Drive alignment on priorities, resourcing, and execution across functions. - Lead program management for critical go-to-market initiatives and product launches. - Build Reporting & Insights - Develop and maintain dashboards across pipeline, revenue, and operational performance. - Translate data into actionable insights and recommendations for leadership. - Leverage Salesforce, BI tools, and emerging AI tools to improve visibility and efficiency. Qualifications - 7+ years of experience in Strategy & Operations, Business Operations (BizOps), or similar roles within B2B SaaS. - Experience operating in growth-stage or scaling environments. - Proven ability to drive complex, cross-functional initiatives without direct authority. - Strong track record building and running operating cadences (QBRs, MBRs, pipeline reviews). - Deep understanding of SaaS metrics, including ARR, bookings, retention, and pipeline coverage. - Experience with forecasting, financial modeling, and business case development. - Ability to connect operational performance to revenue outcomes and business strategy. - Strong analytical skills with tools such as Excel/Google Sheets, Salesforce, and BI platforms (Looker, Tableau, Power BI). - Excellent communication and executive storytelling skills. - Ability to create clear, concise, and compelling presentations for senior stakeholders. Nice to Have - Background in management consulting (top-tier or equivalent). - Experience with pricing and packaging strategy. - Exposure to vertical SaaS (proptech, marine, RV, or adjacent markets). - Experience supporting new business lines or vertical expansion initiatives. What Success Looks Like (12 Months) - A consistent, scalable operating cadence is embedded across the business. - Leadership has real-time visibility into pipeline, revenue, and performance metrics. - Cross-functional teams are aligned and executing against shared priorities. - Operational issues are identified early and resolved proactively. - You are a trusted strategic partner to senior leadership across New Verticals. Benefits - Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance. - 401(k) match after 60 days, 100% vested after 1 year. - Employer contribution to your HSA, plus an HRA to help offset your deductible. - Instant access to flexible vacation with a ‘take what you need’ policy. - Company rewards and recognition that can be redeemed for personalized gifts and experiences. - 8 hours of Volunteer Time Off each year and opportunities for community service events. - 8 hours of Rest, Relax, Recharge time for mental health care. - Access to mental well-being resources for yourself and dependents. - Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively. - Paw'ternity Leave and Pet Bereavement policies. - Caregiver Leave: four weeks of fully paid time away from work for family care. - $50 monthly home data stipend, plus a home office sign-on bonus of $250. - Fertility care support options. - Access to financial experts for informed decision-making. - Direct Student Loan Payment Program (qualifications apply).